| Problem |
Possible
cause(s) |
Solution |
| Unable
to receive calls |
Phone
is off.
Security features may be set so that the phone will not
receive calls.
Service is not activated. |
Turn
on phone.
Check Call Restriction settings.
Contact your wireless service provider. |
| "No
Service" is displayed |
Signal
is too weak. |
Move
to another location, or wait a few minutes if you are
traveling in an automobile. If you are in a building,
move near a window or go outside to send or receive calls.
Note: if you know you are in a cellular service area
and the phone continues to indicate "No Service",
contact your wireless service provider. |
| Missing
incoming calls |
Verify
that ring volume is not set to silent. |
Set
ring volume on. |
| Calls
dropped/ disconnected inadvertently |
You
are outside of a cellular service area.
Phone automatically disconnects calls when the battery
level is low. |
Check
your wireless service provider's coverage map (including
roaming areas) and try to move to a location within the
coverage area. If problems persist, contact your wireless
service provider.
Recharge the battery. |
| Unable
to access Voice Mailbox |
Voice Mail phone number is not programmed into phone.
DTMF tones may be set to short instead of long.
Voice Mail service is not activated. |
Program
Voice Mail phone number. Refer to additional information
from your wireless service provider.
Set DTMF tones to long.
Contact your wireless service provider. |
