| Problem |
Possible
cause(s) |
Solution |
| Phone
will not turn on |
Battery
is too low or not charged.
Battery contacts need to be cleaned.
PWR was not pressed long enough.
|
Recharge
the battery. Or, connect the AC or DC adapter.
Wipe the battery contacts and phone contacts with a dry cloth
Try pressing and holding the PWR key for at least three seconds.
|
| "Initialization
Error xxxx" or "Run Time Error xxxx" is displayed |
Your
phone has detected a programming error. |
Contact
your wireless service provider. |
| Phone
turns off inadvertently |
Battery
is too low or will not hold a charge. |
Connect
an AC or DC adapter and confirm that the battery icon is displayed.
If the battery icon does not display, contact your wireless
service provider. |
| Battery
will not recharge |
The
ambient air temperature exceeds 113¨F (45¨C) or is less than
32¨F (0¨C).
Contact between your battery and recharger is incomplete.
The battery has not been charged for a long time and has been
deeply discharged.
The battery is defective. |
Lower
or raise the air temperature allow the phone to cool off or
warm up before recharging.
Disconnect your charger from the phone and then try reconnecting
it.
Attempt to recharge the battery. It may take a few minutes for
recharging to begin. It the battery will not recharge, replace
it.
Replace the battery.
Note: It's normal for a battery to slowly lose its ability
to hold a charge. |
| Unable
to receive calls |
Phone
is off.
Security features may be set so that the phone will not receive
calls.
Service is not activated. |
Turn
on phone.
Check Call Restriction settings.
Contact your wireless service provider. |
