| Problem |
Possible
cause(s) |
Possible
Solution |
| Phone
will not turn on |
|
Check that the battery is fully charged and correctly connected
to the phone |
| Extremely
short battery life for a new battery |
The network you are using and the condition of the battery can
affect battery life |
|
| Short
battery life for an old battery |
The battery has worn out |
Replace with a new fully charged battery |
| The
charging indicator does not light, the battery level indicator
does not appear and the phone cannot be switched on when charging |
The battery is not attached to the phone or when the battery
has been deeply discharged the phone will take a short time
until the indicator lights |
Leave the phone charging the battery for a few minutes before
the indicator is lit and attempting to switch it on |
| Battery
fails to charge |
The
battery is not attached to the phone
Battery has been connected to the phone after the Rapid
Charger has been turned on |
Ensure the battery is fitted to the phone prior to commencing
charging. |
Calls cannot
be made
|
The phone
is locked
Outgoing calls
are barred
The phone is not
registered to a network |
Unlock
the phone
Disable the outgoing
call barring, or barred dial
Move to a coverage
area and operate your phone after it has registered with a
network. |
Calls cannot
be made from Fixed Dial Store
|
|
Check your
SIM card supports
Fixed Dial
Check if the Fixed Dial is
switched on
Check the phone number is
stored in the Fixed Dial |
| Calls cannot
be received |
The phone
is not switched on
Incoming calls are barred
The phone is not registered to a network |
Unlock
the phone
Disable the incoming call barring, or barred
dial
Move to a coverage area and operate your
phone after it has registered with a network. |
| Emergency
calls cannot be made |
You are
not in a GSM
coverage area |
Check that
the antenna symbol is displayed - move to a coverage area and
operate your phone when the antenna symbol is displayed |
| Phone numbers cannot be recalled from Phonebook |
The phone
is locked
Phone number has
been restricted |
Unlock
the phone
Switch off restriction |
