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Panasonic's "Customer First" philosophy extends to all of our customers. Our call centers are capable of fielding inquiries via TTY and e-mail, as well as phone, fax, and regular mail. Product documentation is provided upon request in alternate formats, including Braille, audio, and electronic files. In addition, an Accessibility Call Handling Procedure has been put in place to ensure that every effort is made to accommodate our customers with disabilities by immediately escalating inquiries that are not successfully concluded on the initial contact. The goal is to ensure that our customers with disabilities receive the full benefits of our first-rate customer service organization. The Panasonic Customer Call Center (PCCC) staff is trained to handle inquiries on many of our products. Due to the tremendous diversity in the range of products that Panasonic offers, the PCCC staff may refer a caller to another customer service team that specializes in a particular area and is equally committed to keeping the "Customer First." |
