Panasonic Care Plus International Warranty

TERMS & CONDITIONS:

This warranty is valid only when the warranty card is properly completed, and upon presentation of proof of purchase (original invoice indicating dealers name, address, model no, serial no and date of purchase). The details filled on the warranty card and the invoice should match.

The Customers sole remedy under this warranty is for repair of the product only. Neither Panasonic nor the Authorized Service Center nor any of its affiliates shall be responsible or liable for any delay in repairs. In the event that the Authorized Service Center does not have the required parts in stock to carry out the repair, or if they do not have the required technical information (due to the fact that product was purchased from a different country), the parts or technical information may have to be obtained by the Authorized Service Center which may result in a delay in repairs. Moreover, requested repair will be rendered impossible due to import/export restrictions for such products and/or the parts necessary for the repair and/or the availability of specialized jigs to necessitate repairs and/or other country specific regulations or unforeseen circumstances.

Time taken for repair under warranty will not be excluded from the warranty period.

1.Warranty Period is valid for one year from the date of purchase.

2.Consumer Products covered under this warranty:

TV (LCD/LED/PDP), Movie & Still Camera, Portable Audio Players (SD, Built-in, MP3, CD), Music System, DVD/BD (Player & Recorder), Microwave Oven, Food Processor, Juicer/Blender/Mixer, Washing Machine, Air Conditioner, Refrigerator & Vacuum Cleaner.  *Rice Cooker, *Electric Iron, *Water Purifier, *Corded/Cordless Telephone, *Fax (only models prefixed with KX), *Shavers/Epilators, *Trimmers, *Hair Dryer/Styler.

*These products are NOT covered in India under Care Plus warranty.

Commercial Sales or products used for commercial use/purpose will not be covered under Care Plus Warranty.

PDP/LCD over 65’’ (inches) is not covered under Care Plus Warranty


3.Warranty Coverage Includes:
Spare Parts and Labor Charge

4.Warranty Coverage Excludes:

This is Carry-in warranty. Products requiring service support should be brought to the Service Center. Service Center is not responsible for the transportation to and from the place of the installation.

5.Warranty will be void if:

a. Defect is caused due to accidents, transit damage, improper use, power fluctuation, natural disaster and/or by any operation not covered in the instruction manual.

b. Product is installed, tampered, modified, repaired or attempted to repair by unauthorized service personnel.

c. Model name and serial No. on the warranty card does not match the product, or if they are altered, removed or mutilated.

d. The original warranty card and the purchase receipt/invoice are not produced at the time of registering for service.

6.Warranty does NOT cover:

a. Accessories (batteries, adapters, carry cases, remote commander etc.), Buttons, Cosmetic parts (front or rear panels, covers, handle, name badge etc.)

b. Periodic checks, product demonstration, maintenance or installation.

Panasonic Marketing Middle East & Africa FZE (PMMAF) is responsible for this warranty card and not the dealer from whom the product is purchased. The purpose of this warranty card is limited and we are not liable for any incidental or consequential damage from breach of any express or implied warranty on the products.

Authorized Service Center reserves the right to judge and reject claims as per the above conditions.

Panasonic Care Plus International Warranty is accepted in: UAE, BAHRAIN, KINGDOM OF SAUDI ARABIA, QATAR, OMAN, KUWAIT, YEMEN, SYRIA, LEBANON, JORDAN, CYPRUS, INDIA, PAKISTAN, IRAN, EGYPT, THAILAND, INDONESIA, MALAYSIA, PHILIPINES, MAURITIUS, NIGERIA, SOUTH AFRICA, SRI LANKA.

Note: Warranty service in the country of purchase will be governed by the local domestic warranty provided by our Service Partner and not by Care Plus International Warranty.

Only products (as mentioned in point 2) purchased in U.A.E, Bahrain, Kingdom of Saudi Arabia, Oman, Qatar, Kuwait, Syria, Jordan, Lebanon and **Egypt are eligible for Panasonic Care Plus International Warranty coverage.

**Egypt: Care Plus International Warranty is valid only for still & movie camera purchased from Cairo Duty Free.


For any queries, please contact:

Panasonic Marketing Middle East & Africa FZE (PMMAF)

Customer Service Division (CSD)
P.O. Box 17985, Jebel Ali, Dubai - U.A.E
Call Center +971-800 PANA (800-7262) 
Email: customercare@ae.panasonic.com


Contact Details for Service:

KINGDOM OF BAHRAIN

Al Futtaim Sons Co. W.L.L. Manama +973 17 564776
Telematics W.L.L

Manama

+973 17 712181

KINGDOM OF SAUDI ARABIA

Alesayi Service Center

Jeddah  +966 2 6444072

STATE OF KUWAIT

Easa Husain Al-Yousifi & Sons Co. Safat +965 24378800

+965 22202321
   

STATE OF QATAR

   
     
Nasir Bin Abdullah & Sons Co Doha +974 44444475
     

SULTANATE OF OMAN

   
     
OMASCO Service Center Muscat

+968 24582575/24582940

  Salalah +968 23212290
  Sohar

+968 26846379

  Nizwa +968 25411658
     

UNITED ARAB EMIRATES

   
     
Techserve Main Office Dubai 800-832473783
(Air Conditioners & Home Appliances) Dubai +971 4 282 4004
  Abu Dhabi +971 2 673 3004
  Sharjah +971 6 575 8129
  Al Ain +971 3 7667018
  Fujairah +971 9 222 2926
  Ras Al Khaimah +971 7 233 1421
     

LEBANON

   
     
Panasonic Marketing Middle East & Africa
+961-1-644022
(Representative Office)  

 

 
Email: Customercare@lb.panasonic.com    
     

SYRIA

   
 

 

 
SkyJoud and Seraydarian Damascus +963 11 3319243
Co. LLC    
     

YEMEN

   
     
Alfa Co. Ltd Sanaa

+967 1 214333/4

     

JORDAN

   
     
TransJordan for Amman +962 6 5826042

Electronics Co. WLL

   
     

CYPRUS

   
     
1 VHR Nicosia +357 22460056

(Electrical Appliances) Ltd.

   
     

INDIA

   
     
Panasonic India Pvt Ltd.   Call center number  1800 103 1333

Email: helpline@in.panasonic.com

   

Website: http://www.panasonic.com/in

   
     

EGYPT

   
     
Panasonic Corporation Liaison Office
+20 2 24800891
 
+20 2 24800892
 


+20 2 24800893
     

PAKISTAN

   
     
Panasonic Marketing Middle East & Africa  Karachi +92 21 35308508
Habib Electronics   +92 42 36370604
     

IRAN

   
     
Azhand Service Tehran +98 21 64087
Ali Khalafi East Azerbaijan, Tabriz

+98 41 35402336

Yahya Dalili East Azerbaijan, Urmieh +98 44 32770732
Rasoul Abedin Pour Kerman +98 34 33328334
    +98 33 321706
Rahmatollah Tayebi Chehreh Mazandaran, Sari +98 11 33320290
Mousa Molai Hormozgan, Bandar Abbas +98 763 2224983
Nader Abbasi Gilan, Rasht +98 13 33252333
    +98 13 33252344
     

THAILAND

   
     
Panasonic Siew Sales Co.,Ltd. Bangkok +66 27 31 8888
Panasonic A. P. Sales Co., Ltd. Bangkok +66 23 12 7148
Panasonic Customer Service Bangkok +66 27 29 9000
     

PHILIPPINES

   
     
Panasonic Philippines Taytay Rizal

+63 2 635 2260

Email: pmpc_csdcic@ph.panasonic.com

   
     

MAURITIUS

   
     
The Brandhouse Ltd. Riche Terre +230 206 9450

Email: info@jmgservicecentre.mu

   
     

NIGERIA

   
     
Sims Nigeria Ltd . Lagos    +234 70 5109 3300
Panaserv Lagos   

+234 70 3861 8973

     

SOUTH AFRICA

   
     

Panasonic Marketing Middle East & Africa

   

(Representative Office)

Central Park

+27 (0) 11-312-7015

CALL CENTER Gauteng 0860 000 302
     
SRI LANKA    
     
Customer Care
+94 115541900-7
Softlogic Service Center
+94 115541903
     

INDONESIA

   
     
PT.Panasonic Global
+62 8015710 / 80901089

Indonesia

   
     
MALAYSIA    
     
Panasonic Malaysia Selangor/Kuala Lumpur +60 3 7953 7600
  Pulau Pinang/ Kedah/Perlis +60 4 2274070
  Pahang +60 9 573 7898
  Johor +60 7 554 3531
    +60 7 558 3561
  Kelantan +60 9 748 1578
  Negeri Sembilan +60 6 763 7133
  Malacca +60 6 288 0130
  Perak +60 5 547 6633
  Sabah +60 88 428 713
  Sarawak +60 82 336 126
    +60 82 336 326