$ #,###.00 000 010 //panasonic.purchase-now-au.com/en/Widgets/Fluid/{0} //panasonic.purchase-now-au.com/Products/MultipleInStock/Fluid/{0}

Select colour
Retail Sales Price: Buy Buy from Panasonic Where to Buy

FZ-G1 Mk1-2-3 Product Issue

FZ-G1 Mk1-2-3 Product Issue

FZ-G1 Mk1-2-3 Product Issue

We’re here to keep you informed of a potential issue with FZ-G1 Mk1-2-3 Toughpad tablets.

An ‘Electrical Safety Notice’ was issued in early April to flag a potential issue with FZ-G1 Mk1-2-3 Tablets that may cause battery overheating. Despite only a single confirmed issue in Australia, Panasonic are choosing to act in the interest of its partners and users. Affected users should apply a BIOS utility action OR remove the battery and use mains power or vehicle docking. Panasonic commits to completing a detailed partner and user update before the close of April

FREQUENTLY ASKED QUESTIONS

What units are potentially affected by this issue?
Panasonic FZ-G1 Mk1, Mk2 and Mk3 Toughpad tablets with standard batteries manufactured from March 2013 (Note : specific SKU’s below)

When will we receive further information?
Affected partners and users will be contacted proactively by the close of April with a detailed update, including any required actions.

Why did Panasonic advise the ACCC of this potential issue?
User safety is paramount to the Panasonic Toughbook Group. Despite only a single confirmed issue in Australia, Panasonic are choosing to act in the interest of its partners and users

Are current FZ-G1 Mk4 Toughpad SKU’s affected by this potential issue?
No. This issue is specific to selected FZ-G1 MK1, Mk2 and Mk3 SKU’s. Units with Large batteries are not affected. FZ-G1 Mk4 is not affected

Are any other platforms affected by this potential issue?
No. This issue is specific to selected FZ-G1 MK1, Mk2 and Mk3 SKU’s. No other models are platforms are affected

Will the FZ-G1 Toughpad still operate on mains power, or a DC vehicle dock with the battery removed?
Yes.

Is it safe to handle the battery once it is removed from the FZ-G1 Toughpad?
Yes. Panasonic recommend the standard guidelines of the battery ‘Material Safety data sheet’ are followed

Should I return the battery?
No. Panasonic will be in touch with all stakeholders by the close of April with a detailed update, including any required actions. Users should either apply the BIOS utility OR remove the battery and use either mains power or vehicle docking.

Is this a product recall?
No. No compulsory or mandatory actions apply to this potential issue. Panasonic recommended users apply a BIOS utility OR remove the battery and apply mains or vehicle docking

How can the recommended BIOS utility be applied?
Users will be advised to apply a BIOS utility that will reduce charging from 4.2 volts to 4.0 and reduce the peak operating settings of batteries. This is now available for all users for download (please click here to download BIOS utility and step-by-step guide).

Once run, the device will provide a “0” code which confirms the changes have been successfully implemented (Note : this is specific to FZ-G1 Mk1-2-3, and will return a “99” code of FZ-G1 Mk4 and “3” on any other platforms without making any changes).

This setting will only become effective after rebooting the unit.

What about remote access to the BIOS utility?
Windows Desktop Management Systems such as SCCM can be applied remotely, but each deployment and environment will be different. Please consult your IT team, or our Panasonic Engineering group.

How does a customer remove the battery?
    1. Please ensure the FZ-G1 Tablet is turned off
    2. Unplug any external power source
    3. Undock from desktop port replicators or vehicle docking stations if applicable
    4. Unlock the battery pack as shown in the following (diagram 1)
    5. ATEX devices will have an additional plate screwed over the battery panel to unfasten (diagram 2). Please see below for ATEX certifications

How does a customer remove the battery?

How will a customer know if their unit is affected?
- Model numbers can be found by turning the unit over and confirming the product detail label applied to all FZ-G1 Toughpad tablets (diagram 1).
- The battery displays pack details on its reverse as shown (diagram 2).
- The model number of the battery pack is FZ-VZSU84U.

How will a customer know if their unit is affected?

Will this potential FZ-G1 Mk1-2-3 issue affect ATEX | IECEX certifications?
The device retains its ATEX certification if the BIOS utility is applied.

Removing or changing batteries on an ATEX|IECEX device means new recertification is required to ensure compliance as an ‘intrinsically safe’ device for zone 2 operations

What actions should be taken with potentially affected FZ-G1 Mk1-2-3 ATEX Toughpad tablets?
The device retain its ATEX certification if the BIOS utility is applied.

Removing or changing batteries on an ATEX|IECEX device means new recertification is required to ensure compliance as an ‘intrinsically safe’ device for zone 2 operations.

Panasonic are reviewing this potential issue at the highest level, and commit to a detailed update in April on all units, including ATEX|IECEX devices

What SKU’s are affected?
Panasonic FZ-G1 Mk1, Mk2 and Mk3 Toughpad tablets affected:

Mk1

SKU
FZ-G1AABAKBA
FZ-G1AABDXBA
FZ-G1AABEKBA
FZ-G1AABJKBA
FZ-G1AABKXBA
FZ-G1AABNKBA
FZ-G1AABZXBA
FZ-G1AADJKBA
FZ-G1AAHDXBA
FZ-G1AAKAKBA
FZ-G1AAKEKBA
FZ-G1AAKJKBA
FZ-G1ACH66CA
FZ-G1ASBEKBA
FZ-G1ASBJKBA
FZ-G1ASHJHCA
FZ-G1ASH5TCA
FZ-G1ASPCKBA

ATEX
FZ-G1CCH66CA
FZ-G1CSKDKCA
FZ-G1CSKHKCA

Mk2

SKU
FZ-G1FAB1FBA
FZ-G1FAB30BA
FZ-G1FAHAHBA
FZ-G1FAHAXBA
FZ-G1FAHJHBA
FZ-G1FAHLHBA
FZ-G1FAHLXBA
FZ-G1FAHNHBA
FZ-G1FAKAHBA
FZ-G1FAKDHBA
FZ-G1FAKJHBA
FZ-G1FSHEHBA
FZ-G1FSHLHBA
FZ-G1FSH2KBA

Mk3

SKU
FZ-G1L3100BA
FZ-G1L3100CA
FZ-G1L3101BA
FZ-G1L3103BA
FZ-G1L3104BA
FZ-G1L3106BA
FZ-G1L3110BA
FZ-G1L3113BA
FZ-G1L3114BA
FZ-G1L3117BA
FZ-G1L3121BA
FZ-G1L3122BA
FZ-G1L3125CA
FZ-G1L3126BA
FZ-G1L3132BA
FZ-G1L3134BA

ATEX
FZ-G1M3100BA
FZ-G1N3102BA
FZ-G1N3101BA
FZ-G1N3101VA