We’re here to keep you informed of a potential issue with FZ-G1 Mk1-2-3 Toughpad tablets.
An ‘Electrical Safety Notice’ was issued in early April to flag a potential issue with FZ-G1 Mk1-2-3 Tablets that may cause battery overheating. Despite only a single confirmed issue in Australia, Panasonic are choosing to act in the interest of its partners and users. Affected users should apply a BIOS utility action OR remove the battery and use mains power or vehicle docking. Panasonic commits to completing a detailed partner and user update before the close of April
What units are potentially affected by this issue?
Panasonic FZ-G1 Mk1, Mk2 and Mk3 Toughpad tablets with standard batteries manufactured from March 2013 (Note : specific SKU’s below)
When will we receive further information?
Affected partners and users will be contacted proactively by the close of April with a detailed update, including any required actions.
Why did Panasonic advise the ACCC of this potential issue?
User safety is paramount to the Panasonic Toughbook Group. Despite only a single confirmed issue in Australia, Panasonic are choosing to act in the interest of its partners and users
Are current FZ-G1 Mk4 Toughpad SKU’s affected by this potential issue?
No. This issue is specific to selected FZ-G1 MK1, Mk2 and Mk3 SKU’s. Units with Large batteries are not affected. FZ-G1 Mk4 is not affected
Are any other platforms affected by this potential issue?
No. This issue is specific to selected FZ-G1 MK1, Mk2 and Mk3 SKU’s. No other models are platforms are affected
Will the FZ-G1 Toughpad still operate on mains power, or a DC vehicle dock with the battery removed?
Is it safe to handle the battery once it is removed from the FZ-G1 Toughpad?
Yes. Panasonic recommend the standard guidelines of the battery ‘Material Safety data sheet’ are followed
Should I return the battery?
No. Panasonic will be in touch with all stakeholders by the close of April with a detailed update, including any required actions. Users should either apply the BIOS utility OR remove the battery and use either mains power or vehicle docking.
Is this a product recall?
No. No compulsory or mandatory actions apply to this potential issue. Panasonic recommended users apply a BIOS utility OR remove the battery and apply mains or vehicle docking
How can the recommended BIOS utility be applied?
Users will be advised to apply a BIOS utility that will reduce charging from 4.2 volts to 4.0 and reduce the peak operating settings of batteries. This is now available for all users for download (please click here to download BIOS utility and step-by-step guide).
Once run, the device will provide a “0” code which confirms the changes have been successfully implemented (Note : this is specific to FZ-G1 Mk1-2-3, and will return a “99” code of FZ-G1 Mk4 and “3” on any other platforms without making any changes).
This setting will only become effective after rebooting the unit.
What about remote access to the BIOS utility?
Windows Desktop Management Systems such as SCCM can be applied remotely, but each deployment and environment will be different. Please consult your IT team, or our Panasonic Engineering group.
How does a customer remove the battery?
1. Please ensure the FZ-G1 Tablet is turned off
2. Unplug any external power source
3. Undock from desktop port replicators or vehicle docking stations if applicable
4. Unlock the battery pack as shown in the following (diagram 1)
5. ATEX devices will have an additional plate screwed over the battery panel to unfasten (diagram 2). Please see below for ATEX certifications
How will a customer know if their unit is affected?
- Model numbers can be found by turning the unit over and confirming the product detail label applied to all FZ-G1 Toughpad tablets (diagram 1).
- The battery displays pack details on its reverse as shown (diagram 2).
- The model number of the battery pack is FZ-VZSU84U.
Will this potential FZ-G1 Mk1-2-3 issue affect ATEX | IECEX certifications?
The device retains its ATEX certification if the BIOS utility is applied.
Removing or changing batteries on an ATEX|IECEX device means new recertification is required to ensure compliance as an ‘intrinsically safe’ device for zone 2 operations
What actions should be taken with potentially affected FZ-G1 Mk1-2-3 ATEX Toughpad tablets?
The device retain its ATEX certification if the BIOS utility is applied.
Removing or changing batteries on an ATEX|IECEX device means new recertification is required to ensure compliance as an ‘intrinsically safe’ device for zone 2 operations.
Panasonic are reviewing this potential issue at the highest level, and commit to a detailed update in April on all units, including ATEX|IECEX devices
What SKU’s are affected?
Panasonic FZ-G1 Mk1, Mk2 and Mk3 Toughpad tablets affected: