Suite of Digital Signage Services

Panasonic is uniquely qualified to deliver greater efficiencies, true scalability and unmatched value for the planning, deployment and ongoing operation of your digital signage system. Our world-class hardware, software and installation are backed by warranties that provide total accountability. Help is available 24/7/365 via the Web and a dedicated hotline, along with onsite technical troubleshooting for repair/replacement and swap service. Here’s what makes Panasonic your trusted partner:

Design and Build-out Remote Maintenance and Support
Ongoing Digital Signage Services               Field Maintenance and Support

Design and Build-out

  • Consulting
  • System architecture and design
  • Purchasing, logistics and warehousing of all equipment
  • Project management
  • Hardware/software compatibility testing
  • Remote device control integration for system management and remote diagnostics
  • Software imaging/replication
  • System installation and integration
    • Including integration of content management system to accept electronic notifications, equipment issues, creation of tracking notifications and resolution
  • Customer acceptance testing
  • Customer training and launch

Ongoing Digital Signage Services:

  • Content management
  • Administrative rights for accessing content and displays by network, region, location and screen
  • External data integration
  • Maintenance and support (remote and field)
  • Extended warranties and service level agreements
  • Fully integrated field service from call center
  • Network operating center monitoring to:
    • Ticket generation
    • Service dispatch
    • Asset tracking / parts ordering
    • Repair
    • Testing
    • Customer signoff and reporting
  • Content creation

Remote Maintenance and Support:

  • Network Operations and Data Center
  • 24/7/365 support via toll-free technical hotline
  • Remote network monitoring and management
  • Host application and store content
  • Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair
  • Trouble ticket generation and tracking through all aspects until resolution

Field Maintenance and Support:

  • Dispatch service integrated with call center
  • Onsite technical troubleshooting – problem assessment, repair/replace for all equipment
  • Swap service for all equipment
  • Preventive maintenance service – re-occurring service to maintain peak performance
  • Asset management tracking
  • Extended warranties
  • Custom service level agreements

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