Digital Signage Solutions

Suite of Services

Design and Build-out	Remote Maintenance and Support
Ongoing Digital Signage Services	Field Maintenance and Support

Consulting
System architecture and design
Purchasing, logistics and warehousing of all equipment
Project management
Hardware/software compatibility testing
Remote device control integration for system management and remote diagnostics
Software imaging/replication
System installation and integration
- Including integration of content management system to accept electronic notifications, equipment issues, creation of tracking notifications and resolution
Customer acceptance testing
Customer training and launch

Content management
Administrative rights for accessing content and displays by network, region, location and screen
External data integration
Maintenance and support (remote and field)
Extended warranties and service level agreements
Fully integrated field service from call center
Network operating center monitoring to:
- Ticket generation
- Service dispatch
- Asset tracking / parts ordering
- Repair
- Testing
- Customer signoff and reporting
Content creation

Network Operations and Data Center
24/7/365 support via toll-free technical hotline
Remote network monitoring and management
Host application and store content
Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair
Trouble ticket generation and tracking through all aspects until resolution

Dispatch service integrated with call center
Onsite technical troubleshooting – problem assessment, repair/replace for all equipment
Swap service for all equipment
Preventive maintenance service – re-occurring service to maintain peak performance
Asset management tracking
Extended warranties
Custom service level agreements