Design and Build-Out

  • System architecture and design
  • Complete rollout plan, installer management certifications and scheduling services
  • Staging services, both at the systems and component level
  • Purchasing, logistics and warehousing of all equipment
  • Financing options, including TCO and expected ROI data
  • Hardware/software compatibility testing
  • Remote device control integration for system management and remote diagnostics
  • System installation and integration
  • Integration of content management system to accept electronic notifications, equipment issues, creation of tracking notifications and resolution

Ongoing Services

  • External data integration
  • Content creation
  • Content management

Remote Maintenance and Support

  • Network operations and data center
  • 24/7/365 support via toll-free technical hotline
  • Remote network monitoring and management
  • Dedicated technicians for remote diagnostics, troubleshooting, rebooting and repair

Field Maintenance and Support

  • Dispatch service integrated with call center
  • Onsite technical troubleshooting — problem assessment, repair/replace for all equipment
  • Swap service for all equipment
  • Preventive maintenance service — reoccurring service to maintain peak performance
  • Asset management tracking
  • Custom service level agreements

Additional Resources

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