Berkley East Convalescent Hospital

Operative

Panasonic LRH30 hospital-grade LCD displays enhance the patient experience at Berkley East Convalescent Hospital

Challenge
Identify a healthcare-grade patient room LCD display that meets UL 60065 Annex Q safety requirements, provides pillow speaker remote compatibility / audio nurse call system integration, is reliable and durable and provides superior picture quality.

Solution
Following rigorous testing of various LCD models from different manufacturers, the hospital selected Panasonic 32-inch TH-32LRH30U LCD patient room display. It surpassed the hospital's performance criteria, offering quality, functionality, value and ease of integration.

Result
The Panasonic LRH30 in-room patient displays continue to enhance the quality life of patients within the facility and positively impact the reputation of the hospital. To date, the hospital has installed more than 100 TH-32LRH30U displays with additional expansion plans ahead.

Located in Santa Monica, CA, the Berkley East Convalescent Hospital is a private nursing home that provides an array of services for seniors and disabled adults, accepting more than 100 patient admissions a month. The staff, composed of registered nurses, licensed vocational nurses and certified nursing assistants, offers round-the-clock care and supervision for residents' post-operative needs, as well as personal assistance for those who can no longer live independently. The facility treats residents with fractures, joint replacements, strokes and other aliments requiring rehabilitative care.

In 2011, owner Steve Galper decided it was time to remodel the facility including an upgrade to the patient-room televisions, replacing outdated CRT models. Galper established a series of strategic objectives for the new in-room professional-grade HDTVs that would be purchased: They needed to meet UL60065 (Annex Q) safety requirements, include pillow speaker remote / audio nurse call system integration, be reliable and durable, feature a stylish design and excellent picture quality, be easily sanitized and feature an excellent warranty program for on-site technical support.

Galper and his team contacted three manufacturers that produce flat screen displays with pillow speaker remote integration and had demo units delivered to his facility where they underwent a series of rigorous performance tests. Tests included the ease of programming and system-wide cloning, auto-channel select, ease of overall controls via the remote, strength of electrical cords and pillow speaker connections, testing the pillow speaker interface as well as screen brightness, contrast and color. After the evaluation, he purchased 100 Panasonic 32-inch TH-32LRH30U LCD patient room displays.

"All major IT investments come with their share of risks and purchasing displays for our facility was no different," said Galper. "We needed a reliable HDTV that minimized these risks by delivering quality, functionality and value. Failure to achieve these objectives would result in a quality of life issue for our residents and negative financial impact for the company. With its excellent HD picture quality, competitive price, UL60065 Annex Q Certification and ease of integration with our existing pillow speaker system, the Panasonic LRH Series LCD patient room display exceeded our expectations."

Galper also noted that an added benefit of the new displays installation was their compatibility with the previous displays' mounting brackets—Panasonic's 32-inch TH-32LRH30U HDTV required no adjustment to the brackets already being used as both the TV bracket and the new Panasonic display are standard VESA mount hole patterns—this saved both time and money via reduced labor costs. Additionally, the display's metallic, charcoal, scratch-resistant casing hides visible fingerprints and dust and is easy to sanitize—adding supplementary value to the solution. The LRH Series is also Pro-Idiom capable, allowing for system wide cloning of content from a single location—enabling the facility to future-proof should it ever want to expand content delivered to patient rooms. He also said that patients and their families enjoy the display's SD card slot, which enables photos and other content to be shared.

In addition, Galper praised Panasonic customer support."Panasonic sales and technical support teams and distribution partners provided a high level of support and immediate responses," said Galper. "Panasonic's large distribution network enabled me to locate a few partners in the Santa Monica, CA community and enabled me to do some competitive shopping—an option that didn't exist from other patient room display manufacturers."

Since the installation, the Panasonic LRH Series TH-32LRH30U LCD displays continue to improve the patient in-room experience and the reputation of Berkley East Convalescent Hospital.

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