Aflac, one of the nation's largest insurance companies, needed to increase productivity in the field and improve customer satisfaction. They chose to equip their large team of sales professionals with reliable Panasonic Toughbook mobile computers. The insurer distributed more than 8,600 semi-rugged Toughbook laptops to its field force of salespeople and coordinators. The deployment allowed Aflac to eliminate its paper-based system which, in turn, improved productivity and allowed its sales force to focus on generating new business. The solution also allowed agents to improve customer service through more one-to-one interaction, a key ingredient for increasing incremental sales.

Their team likes the Panasonic Toughbooks so muchthat it is common for them to own more than one,so they can be loaned out to new associates as needed. The rugged features of the Toughbooks take the worry out of loaning your laptop to someone else. Toughbooks are built with insulated hard drives and flexible connectors to survive in the everyday realities that come with working in the field. In the insurance industry, as in most industries, change happens fast and it is hard to keep up. Reynolds explains, “Panasonic really brought everything to the table, the whole package that we were looking for. They are easy to work with and they provide us with a great roadmap of what's coming in the future so that we can plan ahead.”