In order to boost productivity and improve customer service, Nissan needed to replace its aging, proprietary computer systems with a mobile PC-based diagnostic solution. The new computing solution would need to be highly reliable and rugged enough to withstand the dirt and grime of service bays. Nissan decided Panasonic Toughbook mobile computers best met the needs of its vast network of dealerships worldwide. Takamitsu Eto, Manager, Global Service Engineering Department, remarked, "durability is a critical factor for any laptop considered for a service bay deployment" and "our new Toughbook solution offers both the dependability and flexibility we need". The rugged laptops not only stood up to the harsh environment of service bays, but the advanced wireless feature allowed technicians to quickly access technical, warranty and vehicle information. These benefits have led to increased productivity, bigger profits and sustained customer loyalty for Nissan.