SoCal Edison

Southern California Edison needed to provide all 500 of its technicians with a mobile computing solution. This would allow SoCal Edison to boost productivity and increase customer satisfaction by improving scheduling and reducing service calls. The hardware, however, would have to withstand the daily abuse of a very active workforce and have a display that was easy to read, even in the bright California sun.

After comparing and field-testing the ruggedized computers of several companies, Southern California Edison decided that Toughbook mobile computers best met their needs. With spill-resistant keyboards and large, bright touch screen displays, Toughbook units gave field workers flexible data entry options and increased mobility. This not only resulted in productivity gains and increased customer satisfaction, but it has been reported that the company's field workers experienced such high reliability and low failure rates that they have actually hugged their managers for picking such a useful and dependable mobile computer.