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Toughbook 30


Services


From financing and tech support, to warranty and redeployment services, the T-Force services team delivers complete mobile computing services to maximize user efficiency while reducing total cost of ownership.

Financing Services

[+] Financing Services
The reliability and long lifecycle of Toughbook mobile computers help organizations maintain their competitive edge but today's economy can make technological updates a challenge. To help companies fulfill their mobile computing needs, Panasonic offers a range of flexible and attractive financing options.

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Deployment, Support and Management Services

[+] Customer Branding Badge

Customer
Branding Badge

Customer Branding Badge

A durable version of an organization's logo can be applied to the outer case of a Toughbook® mobile computer to increase brand awareness and reduce the likelihood of theft. When Panasonic manages the deployment, logos can be applied to any Toughbook model as part of the deployment.

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[+] Data Protection

Data
Protection


Panasonic's Data Protection Service allows organizations to track, locate and report the activities of any Toughbook computer, including those that are missing, stolen or that have been transferred to a user other than the one registered to the unit. Administrators can remotely remove data from lost, stolen or transferred units without the user's knowledge.

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[+] Field Consulting Service

Field
Consulting Service


When an organization requires additional technical training, support, troubleshooting and problem resolution, Panasonic’s Field Consulting Service is offered through an expert team of Technical Field Managers. These computing professionals will meet with IT administrators to identify and solve issues that impact the mobile deployment.

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[+] Hot Swap Management

Hot Swap
Management


With Hot Swap Management Service, customer-owned replacement Toughbook computers are stored at Panasonic's National Service Center and shipped to users who have units that need service. The users keep the replacement computers and ship the original ones back to Panasonic's National Service Center.

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[+] On-site Services

On-site
Service


Panasonic On-site Service reduces downtime and increases productivity by repairing Toughbook laptops at the users' work locations. The on-site response time in the United States top 50 major metropolitan areas is the next business day.

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Upgrade Warranty Services

[+] Extended Battery Warranty

Extended
Battery Warranty


Extend the standard 1-year warranty that comes with every Toughbook battery up to five years. Covered batteries that drop below 50% capacity under normal use will be replaced and shipped at no additional charge within the United States.

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[+] Extended Warranty

Extended
Warranty


An extended warranty provides Toughbook mobile computers with (up to) an additional two years of standard warranty coverage. All Panasonic Toughbook laptops come with a standard 3-year limited warranty. The extended warranty expands coverage under the terms for up to five years with the same renowned T-Force service.

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[+] Hard Drive Warranty

Hard
Drive Warranty


Panasonic's Hard Drive Warranty allows organizations to maintain possession of a hard drive while Panasonic sends a replacement drive or when a computer needs to be sent for repair. By eliminating the requirement to return hard drives, this warranty enables companies to maintain on-site security for their private data.

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[+] Protection Plus

Protection
Plus


Protection Plus enhances the Toughbook mobile computer standard 3-year limited warranty with an additional layer of protection against accidental physical damage. Protection Plus complements all other Toughbook warranties and covers only system components, excluding consumable items.

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Redeployment Services

[+] Recycle

Recycle


Panasonic will recycle computers at the end of their lifecycle in an eco-friendly way, at no charge and in accordance with Environmental Protection Agency (EPA) EPEAT standards.

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[+] Remarket

Remarket

Remarket

Organizations can trade in their currently owned Toughbook computers for credit toward the purchase of new units.

Remarket | Panasonic - Toughbook laptop computers [–] close
[+] Reuse

Reuse

Reuse

Panasonic helps organizations reallocate their Toughbook units by donating them to non-profit groups.

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Warranty Service Levels

[+] Toughbook Premier

Toughbook
Premier


Toughbook Premier is Panasonic's complete warranty solution for organizations. It offers the industry's best support program, and the most effective and efficient way for an organization to deploy and manage Toughbook mobile computers.

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[+] Toughbook Preferred

Toughbook
Preferred


A complete solution for IT professionals, Toughbook Preferred provides 24/7 technical support, as well as priority repair and exchange, enabling increased uptime and higher user productivity.

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[+] Toughbook Plus

Toughbook
Plus


For organizations with dedicated IT resources, Toughbook Plus provides round-the-clock support and fast repair, decreasing user downtime while reducing the demand on internal tech resources.

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