Panasonic Toughbook® mobile computers provide total solutions for the retail and hospitality industries. With integrated mobile broadband, rugged construction and an industry-leading low downtime, these portable, lightweight computers provide reliability and a lower total cost of ownership. In the marketplace, this translates into improved performance, increased customer service and a stronger bottom line.
Del Taco Case Study
Del Taco, a major player in the quick-service restaurant category with nearly 500 locations, needed a mobile computing solution to reduce customer wait times as well as its information technology maintenance costs. In order to streamline order-taking and improve operations, the company chose to implement Panasonic Toughbook Wireless Displays. With this solution, if the line for the drive-through grew too long, an employee could walk from car to car and take customers' orders using a Toughbook Wireless Display. The order would then be sent in real time to the PC-based system inside the restaurant.
Del Taco also deployed Toughbook semi-rugged computers to its field technicians. The Toughbook laptops helped technicians monitor vendor sites and identify error messages for equipment. During the first year of this solution's implementation, Del Taco not only improved customer service and operations, but also saved $700,000 in third-party IT service call costs.
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