Communications Case Studies

Centennial de Puerto Rico, the largest provider of telecommunications services on the island, found that unreliable tools were hurting technician productivity. Sometimes, when technicians traveled to remote cell towers in mountainous regions to gather data, their equipment failed from the rough drive over rocky roads. To allow technicians to work efficiently in all environmental conditions, Centennial equipped their technicians with fully-rugged Toughbook mobile computers. Jolts from potholes and ruts had no effect on the performance of Toughbook laptops, so technicians eliminated time-wasting return trips to re-collect data vital for network optimization.

Cable and telephony technicians at Cox Communications, the nation’s third largest cable company, lacked the tools they needed to efficiently troubleshoot problems in the field and to communicate data remotely. To improve service to customers and eliminate repeat calls for technician visits, Cox deployed fully-rugged Toughbook mobile computers to their field technicians. Panasonic helped Cox integrate Toughbook laptops with the company’s workforce automation system. This along with the computer’s integrated wireless capabilities enabled technicians to send and receive work orders remotely. On service calls, technicians connected their Toughbook computers to troubleshooting devices, enabling fast, efficient resolution of customer problems.