Is Panasonic’s JZ Series a hearing aid or an assistive listening device (ALD)?
JZ is a 3 channel (WH-103JZ)/5 channel (WH-105JZ), programmable, digital hearing instrument. The FDA mandates that only a licensed professional dispense the JZ.
How is the JZ programmed?
The JZ programming menu can be accessed through the hand held processor. No additional fitting software or equipment is required. Please see the JZ Quick Start Programming Guide or the JZ Operating Instruction Manual for more information.
Can I perform probe microphone measurements using the JZ head set?
Yes. Simply follow the same procedure that is used for traditional hearing instruments. Some fine tuning may be required as the fitting algorithm used in 103JZ is proprietary. The 105JZ uses NAL-NL1.
How do I verify specification of hearing aid characteristics?
ANSI standards can be tested in each headphone using a 2cc coupler. Please visit www.panasonic.com/hearing for specifications. Set the JZ hearing aid as follows:
1. Enter a 70 dB SPL loss in the F1 fitting screen (enter a 90 dB SPL hearing loss for the JZ Power).
2. Turn off feedback control, noise reduction and wind management
3. Set AGC to 0
4. Route sound to appropriate earphone.
5. Exit fitting mode
6. Turn on power
7. Select quiet listening mode
8. Turn VC all the way up
Is each memory programmable?
No. You can program the standard listening program only. The other three programs are variations of the standard listening program and cannot be adjusted independently.
How long does it take to fully charge the JZ?
Approximately 2.5 hours
What is the expected battery life?
Approximately 10 hours
Am I required to make adjustments in all fitting menus?
No. We recommend entering thresholds in F1 fitting menu only. Verification and Fine tuning menus added as convenience to the professional, but are both optional.
Why is one cords longer than the other (103JZ only)?
The 103JZ is not meant to be worn like a typical “Y’ cord. Instead, the longer cord (right) will go behind the user’s neck and down the left side. See page 29 of operation manual.
How do I use JZ with a telephone?
Telephone use is accomplished acoustically, through the microphone. Careful placement is required for best sound quality and to eliminate potential for feedback.
The LED does not illuminate while the unit is on the charger.
JZ is fully charged
The LED is flashing while the unit is on the charger.
Flashing LED indicates a problem with charging function. Please ensure that only the Panasonic Nickel Hydride rechargeable batteries that were sold with the unit are in the battery compartment. Check the battery contacts on the bottom of the processor and on the charger for dust or debris. If needed, use a dry cloth to clean contacts.
What should I do if I my battery dies while I’m using the JZ?
Simply replace the rechargeable battery with any commercial AAA alkaline battery
Can the JZ be used while it is charging?
No. Ensure that the power is off prior to placing JZ on the charger
There is a high-pitched squealing or feedback.
Remove your hearing instruments if you experience any physical discomfort from feedback. In general, your hearing instruments should not feedback. If you are experiencing feedback please contact your hearing care professional to verify proper insertion depth and dome size. Your hearing care professional can assist you so your ear canal is free from wax and debris, and that the proper program settings are saved in your hearing instrument.
My hearing aid doesn’t seem as loud as it used to.
Check your hearing instrument to ensure the receiver, dome and microphone port are not obstructed with debris. Visit your hearing care professional to perform an electroacoustic analysis on your hearing instruments and check your hearing or your ear for wax/debris.
The sound quality is distorted or intermittent.
Replace your battery if necessary, or contact your hearing care professional.
There is no sound coming from my hearing instrument.
Ensure your batteries are fresh and inserted correctly. Also check your receiver and microphone to ensure they are free from wax and debris.
There is a high-pitched squealing or feedback.
Remove your hearing instruments if you experience any physical discomfort from feedback. In general, your hearing instruments should not feedback. If you are experiencing feedback please contact your hearing care professional to verify proper insertion depth and dome size. Your hearing care professional can assist you so your ear canal is free from wax and debris, and that the proper program settings are saved in your hearing instrument.
My hearing aid doesn’t seem as loud as it used to.
Check your hearing instrument to ensure the receiver, dome and microphone port are not obstructed with debris. Visit your hearing care professional to perform an electroacoustic analysis on your hearing instruments and check your hearing or your ear for wax/debris.
The sound quality is distorted or intermittent.
Replace your battery if necessary, or contact your hearing care professional.
There is no sound coming from my hearing instrument.
Ensure your batteries are fresh and inserted correctly. Also check your receiver and microphone to ensure they are free from wax and debris.
There is a high-pitched squealing or feedback.
Remove your hearing instruments if you experience any physical discomfort from feedback. In general, your hearing instruments should not feedback. If you are experiencing feedback please contact your hearing care professional to verify proper insertion depth and dome size. Your hearing care professional can assist you so your ear canal is free from wax and debris, and that the proper program settings are saved in your hearing instrument.
My hearing aid doesn’t seem as loud as it used to.
Check your hearing instrument to ensure the receiver, dome and microphone port are not obstructed with debris. Visit your hearing care professional to perform an electroacoustic analysis on your hearing instruments and check your hearing or your ear for wax/debris.
The sound quality is distorted or intermittent.
Replace your battery if necessary, or contact your hearing care professional.
There is no sound coming from my hearing instrument.
Ensure your batteries are fresh and inserted correctly. Also check your receiver and microphone to ensure they are free from wax and debris.
What are the system requirements for the Panasonic fitting application?
Windows XP (32-bit) Home Edition / Professional (Service Pack 1, 2, 3)
Windows Vista (32-bit, 64-bit) Home Basic / Home Premium / Business / Ultimate (No Service Pack, or Service Pack 1, 2)
Windows 7 (32-bit, 64-bit) Home Premium / Professional / Ultimate (No Service Pack, or Service Pack 1). Please see fitting manual for further specifications
Is the software loaded through the NOAH system?
Please ensure you have closed the NOAH system prior to software installation. Once installed, both stand-alone and the NOAH system versions of the software will be available.
I cannot access the stand-alone version of the fitting software. What is the password?
The stand alone version of the fitting application is password protected. This password can be changed. Please contact Panasonic for the password and instructions on changing the password.
Are batteries required for programming?
4-Series RIC: a 10a battery is required.
R1-W Series RIC: No, a 13 battery is not required for programming
I am using the NOAH system and cannot detect my hearing instruments
Click "setup" then "interface" to verify the correct programming interface is detected. Also, ensure your NOAH system version is at least 1.55.06 or greater. If it is not, please visit www.himsa.com to update your NOAH system software.
After running the feedback measurement, I cannot see the gain limits.
Ensure that you are viewing the "gain 2cc" graph. Click "view", "graph", "gain 2cc".
I’ve connected a pair of 4 Series instruments, and cannot run feedback measurement.
The 4 Series RIC hearing instruments do not support the feedback measurement function. If your patient is experiencing feedback, please use a more occluding dome. For programming suggestions, please contact technical support.
What is Panasonic’s Hearing Hub?
Hearing Hub is our wireless Bluetooth® device designed to connect your R1-W hearing instruments wirelessly to devices like televisions and cell phones. It can also be utilized as a hearing aid remote to control both volume and program changes. With the Hearing Hub, you can take advantage of a unique voice memo feature which allows the user to record brief (2 minutes and 40 seconds each up to 5 file) memos from the microphone, telephone and television.
Do I have to wear the Hearing Hub around my neck?
For best sound quality while streaming, we recommend wearing the Hearing Hub around your neck.
How far can I be from the television while streaming?
The Audio Transmitter must be within 98 feet of the Hearing Hub.
Is the neckloop antenna adjustable?
Yes, the neckloop antenna can be adjusted by sliding the rubber, adjustment mechanism to desired length.
Can you have more than one Hearing Hub paired with an Audio Transmitter?
Yes, however simultaneous streaming to 2 Hearing Hubs is not possible.
How many Bluetooth® devices can be paired to the Hearing Hub?
The Hearing Hub can connect to Panasonic’s Audio Transmitter plus 2 additional Bluetooth telephone devices.
What type of battery does the Hearing Hub use?
The Hearing Hub uses a rechargeable lithium ion battery supplied by Panasonic. Please do not attempt to remove the battery from the Hearing Hub device. Enjoy up to approximately 8 hours of continuous streaming per 3 hour charge cycle.
* The Bluetooth® mark and logos are owned by Bluetooth SIG, Inc.
Panasonic Healthcare Group
