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Extreme temperature, humidity
and mechanical endurance testing

Panasonic conducts the most rigorous quality testing in the industry to assure the highest product reliability. Panasonic technicians tested the KX-UTG200B and KX-UTG300B under some of the most extreme conditions possible to assure unsurpassed performance and reliability. Phones were required to operate flawlessly in temperature changes ranging from 23°F to 104°F and up to 95% humidity for 48 hours during product development. In mechanical tests, the number keypads passed a test life cycle of over 500,000 repetitive keypad actuations. Before the product launch, the phones passed durability tests that lasted 3 months (2,160 hours) and withstood temperatures up to 113°F.

Highest manufacturing standards

By controlling product quality every step of the way, Panasonic has achieved reliability rates that far eclipse our competitors. Each phone must pass a detailed inspection procedure to ensure high functional stability during production, including an acoustic test for speaker and handset. All phones must also pass 8-hour run-in testing to continually reboot and call to confirm operating stability. Our telephone manufacturing facility is accredited by quality management systems certification, ISO9001/14001, TL9000, and OHSAS 18001.

Fast, friendly US-based support and service

Panasonic backs all of its SIP phones with some of the strongest warranties and technical support in the industry. Lightning fast repair turnaround is a benchmark of Panasonic service.

  • Two-year limited international warranty on SIP phones (compared to the one-year warranty offered by most SIP phone manufacturers)
  • Toll free technical support hotline (800-528-6747 - option 1) available Monday through Friday 9 am – 8 pm (ET)
  • In-warranty repair with no charge for return shipping from our National Service Center
  • Website support, including web portal, FAQs and manuals
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