FAQs

DLP
The menu on the PT-D3500 and PT-D5000 Series projector does not appear when I press the menu button. What is wrong?
The On Screen Display may be turned off. Press the OSD button on the remote.
I have settings loaded into a memory preset, but the DLP projector is not loading them when I turn on the projector. What is wrong?
AUTO SIGNAL under OPTION 1 menu may be turned ON. If so, this overrides the memory settings
I have installed a new bulb on my PT-D5500, PT-D5000, PT-D5600 and PT-D7000 Series projector and it does not light. What could be the problem?
If the projector is in DUAL lamp mode, both lamps have to be the same type, either normal-life or long-life bulbs. If one of a different type is installed while projector is in DUAL mode, it will not light.
My PT-D7000 Series projector is in protect mode. How do I unlock it?
Press arrow down key on remote twice and then ENTER key
On my DLP projector, I have vertical bands of bold text throughout the image. What could be the problem?
The INPUT RESOLUTION under the ADVANCED MENU may be set wrong.
The image from my computer is displayed too large on my PT-D3500 and PT-D5000 Series projector, and the edges of the image are cut off. What could be the problem?
If the incoming signal is 1280 X 1024 it may not be recognized by the AUTO SETUP circuit. Try setting SXVGA MODE to SXVGA+ under the ADVANCED MENU.
My DLP projector will not display correctly, or at all, a resolution that it would display before. What could be the problem?
The sub-memory could have been corrupted. Please review the owner's manaul to see how to clear the sub-memory.
The lens will not zoom or focus on my PT-D3500 and PT-D5000 projectors. What could be the problem?
The electrical contacts between lens and unit may have come loose. Remove lens and reinstall.
I have installed the ET-LE050 lens on my PT-D3500 and PT-D5000 Series projectors. When I use LENS SHIFT the edges of the image become rounded. What is wrong?
This is normal because the lens is a very short throw and the lens elements are very close together, and when lens shift is used, you are shooting out the edge of the lens. That is why we do not recommend LENS SHIFT with this lens.
What is the lens adaptor ring size to attach a filter to the lens on the 1 chip DLP lens?
M88 size, .75mm thread pitch
Can I get the wavelength spectrum data for the lamps on my DLP projector?
No. This is confidential information.
What is the lamp life for a normal-life bulb on the PT-D3500, PT-D5500, PT-D5600 and PT-D5000 projector?
1500 hours. CHANGE LAMP indication comes on at 1300 hours.
What is the lamp life for a normal-life bulb in LOW LAMP mode on the PT-D3500, PT-D5500, PT-D5600 and PT-D5000 projectors?
2000 hours. CHANGE LAMP indication comes on at 1800 hours.
What is the lamp life for a Long-life bulb on the PT-D3500, PT-D5500, PT-D5600 and PT-D5000 projectors?
4000 hours. CHANGE LAMP indication comes on at 3800 HOURS. THIS IS THE ONLY MODE FOR LONG-LIFE BULBS!!
What is the lamp life for HIGH mode and LOW mode for the PT-D5700, PT-D5100 and PT-D4000 projectors?
2000 hours for NORMAL mode; 3000 hours for LOW mode.
Which lamp package comes with a replacement filter for my PT-D10000 Series projector?
Only the quad pack comes with a replacement filter.
What is used for the coolant in the cooling system on the PT-D5000, PT-D7000 and PT-D10000 Series projectors?
65% propylene glycol, 35% pure water.
On the PT-D5000 Series projector, what is the gauge of the power cable?
18AWG
What is the color wheel speed on the 1 chip DLP PT-D3500, PT-D4000 and PT-D5000 Series?
10,800 RPM. 180 per second = 60 fields x 3 (red, green, blue components of image).
How do I reset the Web page password for my 1 chip DLP PT-D3500, PT-D4000 and PT-D5000 Series projector?
Select MENU/NETWORK/STORE and press the DEFAULT key for more than three seconds. The projector will then prompt INITIALIZE YES or NO, and select YES.
What is the bolt-hole size on the PT-D3500, PT-D4000 and PT-D5000 Series?
M6 X 12 metric
What is the bolt-hole size on the PT-D7000 Series projector?
M6 X 12 metric
What is the bolt-hole size on the PT-D10000 Series projector?
M6 x 25 metric
What is the rs232 command to select the optional board as the video input for the PT-D7000 Series or PT-D10000 Series projector?
IIS:AUX The optional board is the auxiliary input.
LCD
The professional LCD projector will not power up from STBY when I press the POWER button. What could be the problem?
The projector may be in KEY LOCK mode, which locks out the buttons on the unit. Try turning on with the remote. If you do not have the remote, press ENTER and MENU on the unit for longer than five seconds to power up the unit.
The PT-FW100 projector does not accept wide-format RGB signals. Can this be adjusted?
Set SCREEN FORMAT in OPTION to 16X10 (pgs. 33,44,45 in operator's manual).
What is the bolt-hole size for mounting the professional LCD projector?
M4 X 12
What is the part number for the LAN and wireless connections on my professional LCD projector?
TCP4352
HOME THEATER
What is the HDMI software version level for the PT-AX100U projector?
1.2A
What is the HDMI software version level for the PT-AE1000U projector?
1.2A
What is the HDMI software version level for the PT-AE700U projector?
1.2A
What is the HDMI software version level for the PT-AE900U projector?
1.2A
What is the HDMI software version level for the PT-AX200U projector?
1.2A
What is the HDMI software version level for the PT-AE2000U projector?
1.3A
Is the HDMI software upgradable on the PT-AE1000U projector?
No.
Is the HDMI software upgradable on the PT-AX100U projector?
No
Will the PT-AX100U projector work with sources with different HDMI software version levels?
Yes
Will the PT-AE1000U projector work with sources with different HDMI software version levels?
Yes
Will the PT-AX100U projector accept a source from DVI into the HDMI with a conversion connector?
Yes. It is not guaranteed for all sources.
Will the PT-AE1000U projector accept a source from DVI into the HDMI with a conversion connector?
Yes. It is not guaranteed for all sources.
What is the mounting hole size for the PT-AX100U projector?
M4 x 12 metric
What is the mounting hole size for the PT-AE1000U projector?
M4 x 12 metric
What is the part number for the remote for the PT-AX100U projector?
N2QAYB000064
What is the part number for the remote for the PT-AE1000U projector?
EUR7914Z40
Can the PT-AE900, PT-AE1000 or PT-AE2000 projector remote be programmed to control an infrared remote-controllable screen?
Yes.
Can the PT-AX100 or PT-AX200 projector remote be programmed to control an infrared remote-controllable screen?
No.
What is the part number for the filter for the PT-AX100U projector?
TXFKN01VKD3
What is the part number for the filter for the PT-AE1000U projector?
TXFKN01VKD4
Does the PT-AE900, PT-AX100, PT-AX200, PT-AE1000 or PT-AE2000 projector have a 12V trigger output to control a projector screen?
No.
What is the vertical refresh rate of the PT-AX100, PT-AX200, PT-AE2000 and PT-AE1000 projectors when 24P sources are input?
96HZ (4X24HZ). Each frame is displayed simply four times sequentially, then the next frame four times and so on.
Can my home theater projector display 1080p 24fsp?
Not correctly. This format is for acquisition, storage, distribution and editing when passing the signal through electronics designed for interlace signals. It is not a standard for display of final content, which is the main design principle of the home theater projector. These projectors are used by several Hollywood postproduction facilities during editing, and the lack of support for this format has never been an issue. This format is only supported on our 3 chip DLP® projectors.