Warranties

STANDARD WARRANTY

Arbitrator 360° (2.0 Series)
Recorder / Camera Kit VPU / Recorder Primary Camera Control Panel SDHC Cards Rear Camera GPS Antenna System Cables USB Cable / Adapter
2.0
Series
3 Years 3 Years 3 Years 3 Years 3 Years 3 Years 3 Years 3 Years
Priority
Exch.
Yes Yes Yes Yes Yes Yes Yes Yes
30 Day
DOA
Yes Yes Yes Yes Yes Yes Yes Yes
Wireless Mic. Kit Wireless Receiver Wireless Xmitter (mic) Transmitter Battery External Antenna Lapel Microphone In-Car Microphone Battery Charger Charger Adapter
2.0 Series 1 Year 1 Year 1 Year 1 Year 1 Year 1 Year 1 Year 1 Year
Priority Exch. Yes Yes Yes Yes Yes Yes Yes Yes
30 Day DOA Yes Yes Yes Yes Yes Yes Yes Yes
Arbitrator 2.0 Series —Section 1: Limited Warranty - Hardware

Panasonic will repair the products as shown in the above chart with new or rebuilt parts, free of charge in the U.S.A. or other Panasonic approved location for the period specified from the date of original purchase in the event of a defect in materials or workmanship. These warranties are extended solely to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.


Arbitrator 2.0 Series —Section 2: System Components, Options, and Accessories Warranties

The below listed Panasonic brand or supplied components, options and accessories and any replacement, changed, substituted or upgraded option, accessory, or component are covered under the limited warranty for the period specified from the date of purchase:

Recorder/Camera Package
  • Video Processor Unit (Recorder) [AG-CPD20P] —3 Years
  • Video Camera [AG-CK10P] —3 Years
  • Control Panel (Option) [AG-RCP30P] —3 Years
  • SDHC Card [RP-SDW32GU1K] - 3 Years
  • Rear Seat Camera [CN258IR-P] - 3 Years
  • Antenna - GPS [N1JYYYY00006] - 3 Years
  • USB Adapter / Crossover Cable [ARB-ADAP-CABL] —3 Years
  • System Cables, Camera (long) [K1EB12LD0001] and Camera (short) [K1EA129D0009] - 3 Years
  • System Cables, GPIO [K1V226Y00001] and Recorder Power [K4EY3YY00007] —3 Years
  • System Cables, Receiver Power [RJ4524D] and Control Panel [K1V312Y10001] —3 Years


Wireless Microphone Package
  • Wireless Microphone (Transmitter) [CCR24T] - 1 Year
  • Wireless Microphone Receiver [CCR24R] - 1 Year
  • Wireless Microphone Battery—[BAT2400] - 1 Year
  • Wireless Microphone Battery Charger [CPC24PNA] - 1 Year
  • Wireless Microphone Charger Adapter [CPA24PNA] - 1 Year
  • In-Car Microphone [ICM24D] - 1 Year
  • Lavaliere (Lapel) Microphone [MIC24] - 1 Year
  • Antenna - External [EXA2410] - 1 Years


Battery Warranty
The Arbitrator Transmitter Battery is covered for a period of one (1) year from the date of purchase as stated above and as shown in the above table. Batteries purchased separately are covered under the warranty for one (1) year from the date of purchase. A replacement battery furnished under the warranty is covered for the remaining period of the warranty on the original or purchased battery.



Arbitrator 2.0 Series —Section 3 : Limited Warranty - Software

Panasonic warrants to you only that the disk(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.

This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free. Panasonic shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of the disk(s) or other media.

Panasonic's entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Panasonic designated location, of any defective disk or other media which is returned to Panasonic's Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period.



Arbitrator 1.x Series
Recorder / Camera Kit VPU / Recorder Primary Camera Control Panel P2 Card Rear Camera GPS Antenna System Cables USB Cable / Adapter
1.0
Series
1 Year 1 Year 1 Year 1 Year 1 Year 1 Year 90 Days 90 Days
Priority
Exch.
Yes Yes Yes Yes Yes Yes Yes Yes
30 Day
DOA
Yes Yes Yes Yes Yes Yes Yes Yes
Wireless Mic. Kit Wireless Receiver Wireless Xmitter (mic) Transmitter Battery External Antenna Lapel Microphone In-Car Microphone Battery Charger Charger Adapter
1.0 Series 1 Year 90 Days 90 Days 90 Days 90 Days 90 Days 90 Days 90 Days
Priority Exch. Yes Yes Yes Yes Yes Yes Yes Yes
30 Day DOA Yes Yes Yes Yes Yes Yes Yes Yes
Arbitrator 1.0 Series —Section 1: Limited Warranty - Hardware

Panasonic will repair the products listed below with new or rebuilt parts, free of charge in the U.S.A. or other Panasonic approved location for the period specified below from the date of original purchase in the event of a defect in materials or workmanship. These warranties are extended solely to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered.

Arbitrator 1.0 Series —Section 2: System Components, Options, and Accessories Warranties

The below listed Panasonic brand or supplied components, options and accessories and any replacement, changed, substituted or upgraded option, accessory, or component are covered under the limited warranty for the period specified from the date of purchase:

Recorder/Camera Package
  • Video Processor Unit (Recorder) —1 Year
  • Video Camera —1 Year
  • Control Panel (Option) —1 Year
  • P2 Card —1 Year
  • Rear Seat Camera —1 Year
  • Antenna - GPS —1 Year
  • System Cables, Camera (long) and Camera (short) —90 days
  • System Cables, GPIO and Recorder Power —90 days
  • System Cables, Receiver Power and Control Panel —90 days
  • USB Adapter / Crossover Cable —90 days


Wireless Microphone Package
  • Wireless Microphone (Transmitter) - 90 Days
  • Wireless Microphone Receiver - 1 Year
  • Wireless Microphone Battery - 90 Days
  • Wireless Microphone Battery Charger - 90 Days
  • Wireless Microphone Charger Adapter - 90 Days
  • In-Car Microphone - 90 Days
  • Lavaliere (Lapel) Microphone - 90 Days
  • Antenna - External - 90 Days

Battery Warranty
Batteries supplied with the product are covered under the warranty for one (1) year from date of purchase, as stated above and as shown in the above table. Batteries purchased separately are covered under the warranty for one (1) year from the date of purchase. A replacement battery furnished under the warranty is covered for the remaining period of the warranty on the original or purchased battery.

Arbitrator 1.0 Series —Section 3 : Limited Warranty - Software

Panasonic warrants to you only that the disk(s) or other media on which the Programs are furnished will be free from defects in material and workmanship under normal use for a period of sixty (60) days from the date of delivery thereof to you, as evidenced by your purchase receipt.

This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions contained in the Programs will meet your requirements or that the operation of the Programs will be uninterrupted or error free. Panasonic shall have no obligation for any defects in the disk(s) or other media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of the disk(s) or other media.

Panasonic's entire liability and your exclusive remedy under this warranty shall be limited to the replacement, in the United States or other Panasonic designated location, of any defective disk or other media which is returned to Panasonic's Authorized Service Center, together with a copy of the purchase receipt, within the aforesaid warranty period.

Arbitrator 2.0 &1.0 Series —Section 4 : Limited Warranty Exclusions

Specifically excluded from the warranty are:
  • Failures related to the product operating system, hard drive image, software setup, software program, virus, other program(s) or file(s) on the hard drive or in any computer memory location
  • Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit
  • Any unit or device with a missing or altered model number or serial number label
  • Damage which occurs in shipment
  • Failures which are caused by products not supplied by Panasonic
  • Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions
  • Failures due to service by anyone other than a Panasonic Authorized Service Provider
  • Failures caused by improper integration by any company other than Panasonic or a Panasonic Authorized Integrator
  • Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by anyone other than the original purchaser
  • Damage that is attributable to acts of God

This limited warranty only covers failures due to defects in materials or workmanship which occur during normal use. If a unit is sent to a Panasonic Authorized Service Center and no hardware failure is found, the customer will be billed for labor to correct a software issue or reimage the hard drive plus shipping and applicable administrative fees at the current rates set by the service provider.

THIS PRODUCT IS NOT INTENDED FOR USE AS OR PART OF NUCLEAR EQUIPMENT/SYSTEMS, AIR TRAFFIC CONTROL EQUIPMENT/SYSTEMS, OR AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS*1. PANASONIC WILL NOT BE RESPONSIBLE FOR ANY LIABILITY RESULTING FROM THE USE OF THIS PRODUCT ARISING OUT OF THE FOREGOING USES.
*1  AIRCRAFT COCKPIT EQUIPMENT/SYSTEMS include class 2 Electronic Flight Bag (EFB) Systems and Class 1 EFB Systems when used during critical phases of flight (e.g., during take-off and landing) and/or mounted onto the aircraft. Class 1 EFB Systems and 2 EFB Systems are defined by FAA: AC (Advisory Circular) 120-76A or JAA: JAA TGL (Temporary Guidance Leaflets) No. 36.

Other Limits and Exclusions: There are no other express warranties except as listed above.

PANASONIC SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.



OBTAINING SERVICE


Arbitrator Support Website

Useful information related to the Panasonic Arbitrator product line including service and support may be found at www.panasonic.com/toughbook/service. Once you register, Users Manuals, Driver Downloads, Helpful Hints, Frequently Asked Questions, and Live Chat can be accessed from the website.

Arbitrator Technical Support Hotline - 1-855-PSC-TECH (772-8324)

For Arbitrator technical support, Panasonic operates a US-based 24 hour per day, 365 days per year toll-free technical support hotline. The hotline specialist will troubleshoot the problem and determine the warranty status of the unit. If the problem cannot be resolved during the call an RMA number will be issued. The following information will be required: Contact Name, Company Name, Address, Unit Model & Serial Number, Date of Failure, Description of Problem, Firmware and Software versions

Priority Exchange Program

For In-Warranty Units, if the unit can be repaired by shipment of a replacement component, the necessary component will be shipped for overnight delivery within the Continental USA. The defective component must be returned using the provided box and airway bill. Panasonic pays shipping costs for both shipments, as long as the provided airway bill and shipment number are used.

Unit / Component Repair
  • For in-warranty service, the unit is shipped to Panasonic National Service Center (NSC) for repair and return normally within 2 days of receipt. Panasonic pays shipping costs for both shipments, as long as the provided airway bill and shipment number are used.
  • For out of warranty units, the customer must ship the unit pre-paid to the NSC. The unit is tested and an estimate will be provided, normally within two days. Upon acceptance of the estimate, the unit is repaired and returned. The customer is responsible for all costs, including labor, parts, and shipping.

Arbitrator Professional Services

For a full listing of Panasonic Arbitrator Professional Services products and services, please visit the website: www.panasonic.com/toughbook/services

  1. Extended Warranty (Arbitrator Hardware - Microphones excluded)
    • One or Two Years
  2. Wireless Microphone Extended Warranty
    • One, Two, Three or Four Years
  3. Toughbook Protection Plus / No-Fault Warranty (Arbitrator Hardware - Microphones excluded)
    • Three, Four, or Five Years