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FAQs » Toughbook 19


BIOS

[+] How do I get into the BIOS Setup Utility?
When the Toughbook is first powered on the Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Please go to the Setup Utility section of the online Reference Manual for a complete walkthrough of the BIOS Setup Utility. You can find the Reference Manual on your hard drive by clicking on Start, Programs, Panasonic, and Reference Manual. You will also find it by visiting the Download Center.

CD-ROM Drive (CDD)/DVD

[+] How do I get into the BIOS Setup Utility?
Many (but not all) USB CD-ROM drives are bootable on the CF-19. All Panasonic USB CD-ROM drives are bootable. To boot to your bootable CD-ROM/DVD drive, follow the procedure below.

When the Toughbook computer is first powered on, the Panasonic name appears in white lettering, with the phrase "Press F2 to enter Setup" directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

Use the Up Arrow key or the Down Arrow key to select [USB CDD].

Then, using the F6 key, move [USB CDD] up the list to the No. 1 listing.

Press the Esc key once.

Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The Toughbook will automatically reboot itself.
[+] Why won't DVD movies play on my CF-19?
First, make sure that you are using a DVD drive.

Second, to view DVD movies, third-party software is required. This software effectively takes over the task of decoding the DVD movie from the processor, thus enabling a smooth stream of video from the DVD disc.

Panasonic currently recommends the WinDVD from interVideo. Links for specific information, including drivers, manuals and pricing, are available directly at the interVideo Internet site at www.intervideo.com

Hard Disk Drive (HDD)

[+] Can I remove the hard drive on my CF-19 Toughbook?
Yes. The hard drive is located on the right side of the unit. Detailed instructions can found in the Reference manual.

Integrated Global Positioning System (GPS)

[+] Where can I find the drivers for my integrated GPS?
The GPS available on the CF-19 does not require the installation of any device drivers.

Note: The GPS available with the Panasonic CF-19 Toughbook conforms to the NMEA (National Marine Electronics Association) 0183 standard.
[+] How do I determine which COM port my GPS is installed on?
Open the Device Manager and scroll down toPorts. Take note of which COM ports are listed. Open HyperTerminal (Start > All Programs > Accessories > Communications) and change Connect Using toone of the COM ports listed in Device Manager. Change Bits Per Second to 4,800and click OK. If you see information scrolling on the screen, you have foundyour GPS module's COM port.
[+] What is my GPS accuracy?
GPS is WAAS-capable. Its accuracy is approximately two meter / 2DRMS.
[+] How do I utilize my integrated GPS?
The CF-19 does not ship with GPS software. You will need to obtain and install third-party GPS software to utilize your GPS.
[+] How do I identify if my Toughbook has an integrated GPS?
To identify if your Toughbook is built with an integrated GPS, follow the instructions listed below to access and review your BIOS for system information.

When the Toughbook is first powered on. The Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more then on once.

Using the Right Arrow key on your keyboard, highlight the Advanced menu heading.

If you can locate the heading, 'GPS,' your system was built with an integrated GPS.

Note: Integrated GPS is an available option on the Panasonic Toughbook. Please consult with your authorized Panasonic dealer.

Keyboard

[+] Why does Number Lock turn on automatically every time I restart the Toughbook?
Windows XP sometimes defaults to automaticallyturning on Number Lock whenever you log into Windows. You will need to edit theregistry to fix this.

WARNING: If you use Registry Editorincorrectly, you may cause serious problems that may require you to reinstallyour operating system. Use Registry Editor at your own risk.

  1. Click on Start, then Run.
  2. Type 'regedit' then click OK.
  3. On the left side of the screen:
    1. Click to expand the Registry Key 'HKEY_USERS.'
    2. Click to expand the Registry Key 'Default.'
    3. Click to expand the Registry Key 'Control Panel.'
    4. Click on the Registry Key 'Keyboard.'
  4. On the right side of the screen:
    1. Double-click the Value Name 'Initial Keyboard Indicators'
    2. If the Value Data is set to anything other than 0 (zero), change it to 0 (zero).
    3. Click OK.
  5. lose the Registry Editor and reboot the computer.
[+] Why is my keyboard producing the wrong characters when I type?
Make sure that Number Lock is not turned on. (You can tell if Number Lock is turned on by looking for the LED indicator light shaped like a padlock with a number 1 in it.) If this light is on, press the NumLk key to turn off Number Lock.

Manuals

[+] Where can I find the Operating Instructions and/or Reference Manual for my Toughbook?
A hard copy of the Operating Instructions is included in the box with the Toughbook. The Reference Manual is available in electronic form, and is included in the Panasonic image for the Toughbook. To access the Reference Manual, click Start > Programs > Panasonic > On-Line Manuals > Reference Manual.
[+] Is there an online version of the Operating Instructions and/or Reference Manual?
Yes. You will find both the Operating Instructions and Reference Manual at the Download Center.

Model/Serial Number

[+] What is my Toughbook's generation (Mark)?
There are several generations (or Marks) of theCF-19 series Toughbooks. The specific Mark can be determined by the first fewcharacters of the model number.

Mark 1 -- CF-19C/D/E
[+] How can I determine my Toughbook's full model number and serial number?
This information is located on a bar-coded label on the bottom of the Toughbook.

The full model number starts with CF-19, followed by several other characters (e.g., CF-19CHBAXBM).

The serial number is a string of 10 characters: one number, followed by 4 letters, followed by 5 numbers (e.g., 1ABCD12345).

This information can also be found in the BIOS Setup Utility (See BIOS Section).

Operating Systems/Drivers

[+] How do I install / update drivers on my Toughbook?
All drivers are available for download by following the link below. All the files on this site are self-extracting. After downloading, run the file to extract its contents to your hard drive.

After extracting, there are generally two ways to install the drivers.

1. Run the setup file.

2. Perform an Update Driver on a device in the Device Manager and point to the folder that contains the extracted driver.

Additional Resources:
Download Center
[+] What operating systems are available preinstalled on the CF-19?
Current models of the CF-19 Toughbooks are preinstalled with Windows XP Professional SP2 or Windows Vista (Touchscreen models) or Windows XP Tablet PC Edition 2005 (Digitizer models).

For additional information on available configurations, please consult with your authorized Panasonic Reseller.
[+] What operating systems can I install on my Toughbook?
The CF-19 Digitizer models support Windows XP Tablet Edition. The CF-19 Touchscreen models support Windows XP, Windows 2000, and Windows Vista. Drivers are available for download at the Download Center.
[+] What operating systems are available preinstalled on the CF-19?
Current models of the CF-19 Toughbooks are preinstalled with Windows XP Professional SP2 or Windows Vista (Touchscreen models) or Windows XP Tablet PC Edition 2005 (Digitizer models).

For additional information on available configurations, please consult with your authorized Panasonic Reseller.
[+] How do I install / update drivers if there is no setup program included with the downloaded driver file?
For Windows XP / Windows XP Tablet:

Click Start > Run.

Type in devmgmt.msc and click OK to get to the Device Manager.

Right-click on the desired device and click 'Update Driver.'

If asked to connect to the Internet, select 'No, not at this time' and click Next.

Select 'Install from a list or specific location' and click Next.

Select 'Don't search'. I will choose the driver to install' and click Next.

If asked for a device type, select the appropriate type and select Next.

(For a modem, select 'modems'; for sound, select 'Sound, video and game controllers'; for hotkey, select 'System devices'; for LAN or WLAN, select 'Network Adapters'; etc.)

Click 'Have Disk' then click 'Browse.'

Browse to the location of the un-zipped driver files.

Click 'Open' then click OK and click Next.

If you get a Microsoft warning, select 'Yes, Continue anyway.'

You may need to restart the computer for the device to work properly.

For Windows 2000:

Click Start > Run.

Type in devmgmt.msc and click OK to get to the Device Manager.

Right-click the desired device and click Properties.

On the Driver Tab, click 'Update Driver' then click Next.

Select 'Display a List of the known drivers' then click Next.

If asked for a device type, select the appropriate type and select Next.

(For a modem, select 'modems'; for sound, select 'Sound, video and game controllers'; for hotkey, select 'System devices'; for LAN or WLAN, select 'Network Adapters'; etc.)

Click 'Have Disk' then click 'Browse.'

Browse to the location of the un-zipped driver files.

Click 'Open' then click OK and click Next.

If you get a Microsoft warning, select 'Yes, Continue anyway.'

You may need to restart the computer for the device to work properly.

Video Driver:

If the LCD does not display properly or there is a 'Video Controller' showing with an error in the Device Manager, install/re-install the Video Driver. Download the appropriate Video Driver from the Download Center. Extract the contents of the file and run the Setup file (accept all default settings). You may need to restart the Toughbook.

Sound Driver:

If there is no sound or there is a 'Multimedia Audio Controller' showing with an error in the Device Manager, install/re-install the Sound Driver. Download the appropriate Sound Driver by following the link below. Extract the contents of the file and run the Setup file (accept all default settings). You may need to restart the Toughbook.

Touchscreen Driver (Touchscreen models only):

If the Touchscreen does not respond at all, install/re-install the Touchscreen Driver. Download the appropriate Touchscreen Driver by following the link below. Extract the contents of the file and run the Ftsetup file (Accept all default settings). You may need to restart the Toughbook.

Chipset (OS INF File) Driver:

If there are several devices showing with errors in the Device Manager (Base System Device, USB Controller, PCI Device, etc), install/re-install the Chipset (OS INF File) Driver. Download the appropriate Chipset (OS INF File) Driver by following the link below. Extract the contents of the file then run the Setup file (accept all default settings). You may need to restart the Toughbook.

Additional Resources:
Download Center

Options/Accessories

[+] Are there integrated 802.11 wireless LAN options for my CF-19?
Yes. For information on available configurations, please consult with your authorized Panasonic Reseller or visit the Toughbook Configurator.
[+] What accessories are available for my CF-19?
For information on accessories available for your CF-19, please consult with your authorized Panasonic Reseller.
[+] Are there integrated wireless modem options available for my CF-19?
Yes. The CF-19 is designed to support all current nationwide networks, including EVDO and HSDPA.
[+] Is there an integrated Global Positioning System (GPS) option available for my CF-19?
Yes. For information on available configurations, please consult with your authorized Panasonic Reseller or visit the Toughbook Configurator.
[+] What type of memory can be used in the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/D/E (Mk1) - DDR2 SDRAM, PC2-4200 Compliant

Reinstalling the Original Operating System

[+] How do I reinstall my operating system using the Panasonic Recovery Disk(s)?
You will need the Panasonic Recovery Disk(s)that came with your Toughbook and a bootable USB CD Drive.

To set the Toughbook to boot from the CD Drive:

When the Toughbook is first powered on, the Panasonicname appears in white lettering, with the phrase 'Press F2 to enter Setup'directly below it. When this phrase appears on the screen, immediately press F2on your keyboard. It may be necessary to press the key more than once.

Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

Use the Up Arrow key or the Down Arrow key to select [CD/DVD Drive].

Then, using the F6 key, move [CD/DVD Drive] up the listto the No. 1 listing.

Press the Esc key once.

Save Values and Exit should be highlighted. Press Enterto choose the Save Values and Exit menu item. Press Enter again to confirm thischoice. The Toughbook will automatically reboot itself.

To run the recovery disk:

After setting the Toughbook to boot from the CD Drive(see above), reboot the Toughbook with the Panasonic Recovery Disk in the CD Drive.

If prompted to press a key to boot to the CD Drive, pressa key.

Follow the on screen prompts to re-image the Hard DiskDrive (HDD) to factory defaults.


Note: For a complete walkthrough of this procedure, please see the Operating Instructions for your specific Toughbook model(included with the Toughbook or available for download from Panasonic'swebsite).

Soft Keyboard/Tablet Buttons

[+] What are Tablet Buttons and what do they do?
Tablet Buttons are the buttons located on the front of the Toughbook on the left-hand side. They are designed to allow a user to perform various common functions when in tablet mode and the keyboard is not easily accessible. From left to right, the Tablet Buttons:
  1. Adjust screen brightness (dimmer and brighter).
  2. Call up Software Keyboard (or exit from Software Keyboard if Software Keyboard is running).
  3. Same operation as when the key is pressed.
  4. Rotate the display.
  5. Depending on model: Same operation as when <Ctrl>+<Alt>+<Del> is pressed or locks the computer.

Stylus

[+] Will any stylus work with my CF-19 Toughbook?
Any stylus will work on the Touchscreen models of the CF-19 Toughbook. The Digitizer models of the CF-19 Toughbook require a special Digitizer stylus. A Digitizer screen only recognizes and responds to a Digitizer stylus. Contact your reseller or Panasonic Sales Representative to order replacement stylus pens.
[+] There was no stylus included with my CF-19 Toughbook.
When a new Toughbook ships, the stylus is in the built-in stylus holder (located in the lower left portion of the LCD screen). Please check here. If the stylus is not located in the built-in stylus holder or anywhere else in the box, contact 800-LAPTOP-5.

Note: you will be required to provide a valid proof of purchase (invoice, etc).

Technical Specifications

[+] How can I view my PC information?
Specific system information (CPU, BIOS, RAM, ports, etc.) can be found in the DMI (Desktop Management Viewer) Application. To access the DMI Viewer Application, click Start > Programs > Panasonic > DMI Viewer. If you do not have this application installed on your Toughbook, it can be downloaded from the Download Center.

[+] What is the FSB (Front Side Bus) of the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/D/E (Mk1) - 533 MHz
[+] What VGA controller is used in the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/D/E (Mk1) - Intel® 945GM - UMA (Unified Memory Access) up to 128MB
[+] What type of wireless network card is installed in the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/E (Mk1) - Intel® PRO/Wireless 3945ABG (802.11a/b/g)

Note: Certain models of the CF-19 Toughbook do not havean integrated WLAN card.
[+] What is the storage/memory capacity for the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/D/E (Mk1) - Comes with 512MB or 1GB installed. Expandable to 4096 MB
[+] What type of sound card is in the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/D/E (Mk1) - SigmaTel STAC9751
[+] What chipset does the CF-19 Toughbook use?
This depends on the specific model number:

CF-19C/D/E (Mk1) - Intel® 945GM
[+] What type of memory can I get for my model?
Memory modules are available for purchase from any authorized Panasonic reseller. Check with your reseller or Panasonic Technical Support for compatible memory.
[+] What type of CPU is in the CF-19 Toughbook?
This depends on the specific model number:

CF-19C/D/E (Mk1) - Intel® Core™ Duo Processor U2400 1.06GHz

Touchpad/Touchscreen/Digitizer

[+] My touchscreen/digitizer is not as accurate as it used to be. How do I calibrate it?
For Touchscreen models:

Click on Start > All Programs > Fujitsu Touch Panel (USB) > Touchscreen Calibration Utility.

Using the stylus, touch each of the 12 '+' target marks one by one until it blinks.

Click [Calibration].

Click [Save & Exit].

Note: When calibrating the touchscreen, you might have to apply some pressure in order to register a 'hit'. Be careful not to apply an excessive amount of force.

For Digitizer models:

Locate and double-click the Tablet icon on the Windows taskbar (located to the left of the system clock), The Tablet and Pen Settings Properties window appears.

Click Settings > Calibrate.

Using the pen, touch each of the four '+' target marks one by one, and then click [OK].

My touchpad / touchscreen / digitizer is erratic. What do I do?

If your Toughbook has an integrated GPS, this may be conflicting with the touchpad or touchscreen driver. You can fix this by running the GPS Registry Patch - SKIPENUM.REG, which is found in the C:\UTIL\GPS\ folder. This file can also be found at the Download Center.

If you are using a GPS module that is not integrated, you should contact the manufacturer of the GPS module for a similar patch.

If you are not using a GPS module, or if the above steps do not fix your problem, re-install the touchpad and/or touchscreen drivers.

Video Display Adaptor

[+] How do I toggle the display between the Toughbook's LCD and an external monitor / projector?
Pressing FN and F3 at the same time will toggle the Toughbook's display between the Toughbook's LCD, the external monitor / projector, and both simultaneously.

Additional Resources
Download Center
[+] How do I install / re-install the Video Driver?
If the LCD does not display properly or there is a 'Video Controller' showing with an error in the Device Manager, install /re-install the Video Driver. Download the appropriate Video Driver by following the link below. Extract the contents of the file then run the Setup file (accept all default settings). You may need to restart the Toughbook.

Wireless Networking

[+] Will there be a retrofit for any older models?
There is no plan to offer Gobi on older models.
[+] How can administrative rights be locked down to comply with corporate IT security guidelines?
We are in the process of developing options for compliance with IT security policies.
[+] Will Panasonic ensure that LTE, WiMax and HSUPA are all compatible?
As the above technologies are all different, Panasonic would not be able to ensure compatibility between them. Panasonic Toughbook laptops with Gobi will support HSUPA. Panasonic will evaluate other new technologies as the cellular technology and module vendors announce their commercial availability.
[+] Will Gobi enable faster speeds or any other benefits beyond carrier selection flexibility?
Gobi will support the latest performance level of each carrier. At this moment, it is EV-DO Rev. A for Sprint and Verizon Wireless and HSPA 3.6 for AT&T. Gobi will also support HSPA 7.2 if and when AT&T's network is upgraded to 7.2.
[+] I am confused by certification dates and launch dates - when can I order and deliver units with Gobi?
Launch date is the date you can quote and order. Commercial Availability is the date we can deliver units with Gobi.
[+] If I do not want a Gobi chip - are there alternatives?
It is Panasonic's plan to embed Gobi modules into all new models. Panasonic is not planning for an alternate module.
[+] Will the first version of the Gobi chip set currently being installed in 19's and 30's last forever
      or at least 3 years?

The life cycle of Gobi will be determined by Qualcomm. That said, Gobi will be supported by Panasonic according to the standard Toughbook warranty and spare parts policy. According to Qualcomm, there will be future Gobi modules to accommodate enhancements in the carriers' networks.
[+] Please explain why launch dates vary between carriers.
Each carrier uses a different process to test embedded laptops. Even when Panasonic submits the test units to all three carriers on the same day, most likely the technical acceptance dates for each carrier will be different.
[+] Can I use Gobi to switch to another carrier even if I don't have a contract yet with that carrier?
The CSA will load the carrier image of another carrier even if you don't have a contract. When you initiate the new connection manager, it will ask you to set up an account in order to be connected to the network.
[+] Do I have to have a contract with all three US carriers to use Gobi?
You will need to have a valid contract for each carrier you have selected with CSA. It can be one or more than one, depending on your business needs.
[+] Can I add a Gobi module to my wireless ready Toughbook laptop?
The Toughbook CF-19 Mark 2, CF-30 Mark 2 and CF-52 Mark 2 wireless ready models can accept the Gobi module as an after market installation.
[+] Does having a Gobi radio enable GPS in my Toughbook laptop? If so, how accurate is it?
The Gobi module does include a native GPS capability. At this time, Panasonic has chosen not to use this GPS function. In the Toughbook CF-19 and CF-30, Panasonic is using a separate GPS module that provides highly accurate positioning data.
[+] How does the price of a Gobi radio compare with the Novatel or Sierra modules I have been buying?
Gobi module prices, when installed in the factory, in most cases, will be less than the previous CDMA or GSM modules.
[+] Can I use a Gobi radio on the T-Mobile network?
According to Qualcomm, Gobi is not certified on T-Mobile in the US. However, Gobi is certified on T-Mobile in Europe.
[+] Is Gobi currently compatible with LTE, WiMax, or other 4G technologies?
Gobi will not support 4G technologies, which may include LTE and WiMax.
[+] Is Gobi backwards compatible if I am in an area without 3G?
Yes, Gobi will support 2G services in both CDMA and GSM networks, depending on which carrier has been selected.
[+] Will my Gobi radio come with a SIM card if I want to use it with the AT&T network?
We will not include an AT&T SIM in Panasonic product shipments until sales are resumed.
[+] Is GOBI an acronym? If so, what does it stand for?
No, Gobi is a trademark name by Qualcomm. It stands for Global Mobile Internet.


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