panasonic_logo globe Panasonic Global About Panasonic Support
Consumer | Business | Industrial  
Windows®. Life without Walls™. Panasonic recommends Windows 7.

FAQs » Toughbook 72


BIOS

[+] How do I get into the BIOS Setup Utility?
When the laptop is first powered on. The Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual. You will also find it by visiting the Download Center.

CD-ROM Drive (CDD)/DVD

[+] Why won't DVD movies play on the CF-72?
The DVD option included with CF-72N3 model requires third-party software. This software effectively takes over the task of decoding the DVD movie from the processor, enabling a smooth stream of video from the DVD disc. Panasonic currently recommends the WinDVD from interVideo. Links for specific information, including drivers, manuals, and pricing, are available directly at the interVideo Internet site at www.intervideo.com.
[+] Is my CD-ROM/DVD-ROM drive bootable?
Yes. To make your CD-ROM/DVD drive bootable, follow the procedure below:
  1. When the laptop is first powered on, the Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

  2. Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

  3. Use the Up Arrow key or the Down Arrow key to select [CD/DVD Drive].

  4. Then using the F6 key, move [CD/DVD Drive] up the list to the number [1.] listing.

  5. Press the Esc key once.

  6. Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item.

  7. Press Enter again to confirm this choice. The laptop will automatically reboot.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual. You can also find it at the Download Center.

[+] Is there a DVD drive available for the CF-72?
Yes. In order to play DVD movies on these models, you need to purchase a DVD-ROM drive (PN# CF-VDD721). This accessory is available for purchase from any authorized Panasonic reseller.
[+] Are my FDD and CDD hot swappable?
Yes. In Windows 98 and Windows 2000, a device can be installed/removed into/from the multimedia pocket without turning off the computer. Below are the step-by-step instructions for both the Windows 98 and Windows 2000 operating systems.

Window 98
  1. With the left mouse button of the touchpad or mouse, select and click the Rotating Arrow icon on the task tray.
  2. Select Change device in Swappable Bay. When the BaySwap dialogue box appears, the device can be removed/replaced safely. Do not select OK until the removal/replacement of the device is complete.
  3. Confirm that the MP indicator on the side of the Multimedia Pocket is not lit.
  4. Remove/install the multimedia device and select OK on the BaySwap dialogue screen.
Windows 2000
  1. With the left mouse button of the touchpad or mouse, select and double-click the Unplug or Eject Hardware icon on the task tray.
  2. When the Unplug or Eject Hardware dialogue box appears, select the multimedia device and press Stop. A dialog box titled Stop a Hardware device appears.
  3. Confirm device selection by clicking the multimedia device and clicking OK.
  4. A Safe to Remove Hardware dialogue box appears. Click OK.
  5. Confirm that the MP indicator on the side of the Multimedia Pocket is not lit.
  6. Remove the multimedia device.
  7. Click Close on the Unplug or Eject Hardware dialogue box.
Note: To install a multimedia device, simply insert the device into the Multimedia Pocket.

If you are unfamiliar with using the Multimedia BaySwap utility, please go to the Multimedia Pocket section of the online reference manual for a complete walkthrough. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual. You will also find it by following the link below.

Floppy Disk Drive (FDD)

[+] Are my FDD and CDD hot swappable?
Yes. In Windows 98 and Windows 2000, a device can be installed/removed into/from the multimedia pocket without turning off the computer. Listed below are the step-by-step instructions for both the Windows 98 and Windows 2000 operating systems.

Windows 98:
  1. With the left mouse button of the touchpad or mouse, select and single click the Rotating Arrow icon on the task tray.
  2. Select Change device in Swappable Bay. When the BaySwap dialogue box appears, the device can be removed/replaced safely. Do not select OK until the completion of the removal/replacement of the device.
  3. Confirm that the MP indicator on the side of the Multimedia Pocket is not lit.
  4. Remove/Install the multimedia device and select OK on the BaySwap dialogue screen.
Windows 2000:
  1. With the left mouse button of the touchpad or mouse, select and double click the Unplug or Eject Hardware icon on the task tray.
  2. When the Unplug or Eject Hardware dialogue box appears, select the multimedia device and press Stop. A dialog box titled Stop a Hardware device will appear.
  3. Confirm device selection by single clicking the multimedia device and click OK.
  4. A Safe to Remove Hardware dialogue box will appear. Click OK.
  5. Confirm that the MP indicator on the side of the Multimedia Pocket is not lit.
  6. Remove the multimedia device.
  7. Click Close on the Unplug or Eject Hardware dialogue box.
Note: To Install a multimedia device, simply insert the device into the multimedia pocket.

If you are unfamiliar with using the Multimedia BaySwap utility, please go to the Multimedia Pocket section of the online Reference manual for a complete walkthrough. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual.

Ifrared Port

[+] How do I configure IrDA in Windows 98?
  1. Click on Start > Settings > Control Panel.
  2. Double-click the Infrared icon.
  3. Click on the Options tab.
  4. Add a checkmark to the box located next to 'Enable infrared communication.'
  5. Click OK to save the new settings.
[+] How do I configure IrDA in Windows NT 4.0?
A separate application software is necessary for processing at a transfer speed of 4Mdps or when communicating with a computer running Windows 95 or Windows NT 4.0.
[+] How do I enable the IrDA port on the CF-72?
  1. When the laptop is first powered on. The Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

  2. Use the Right Arrow key or the Left Arrow key to highlight the Advanced menu heading.

  3. Use the Up Arrow key or the Down Arrow key to select [IrDA Port] and press the Enter key.

  4. Use the Up Arrow key or the Down Arrow key to select [Auto] and press the Enter key.

  5. Press the F10 Key to Save Settings and Exit, then select [Yes] and press the Enter key
[+] How do I configure IrDA in Windows 2000?
  1. Click on Start > Settings > Control Panel.
  2. Double-click the Wireless Link icon.
  3. Click on the File Transfer tab.
  4. Add a checkmark to the box located next to Allow others to send files to your computer using infrared communications.
  5. Click OK to save the new settings.

Integrated Wireless Modem

[+] How do I know if my CardBus network card/multifunction card is installed correctly?
When the card is inserted, you should hear a double beep, and an installation wizard should prompt you for a Drivers Disk. If you continue to experience problems with your card, perform the steps below to isolate the problem:
  1. Check for a double beep as your card is inserted. This indicates that the system recognizes your card and has loaded the driver correctly.
  2. Click on Start > Settings > Control Panel. Locate and double-click System, then click on the Device Manager tab. Look for the Network Adapters entry. Click on the plus sign to expand the list of adapters. Check for your network card's model name and/or number. If it is not there, go to step 4. If it is, check to see if there is a yellow exclamation point in front of the adapter name/number.
  3. Check your network settings with your MIS department.
  4. If you do not hear a double beep when the card is inserted, the adapter does not appear in Device Manager, or there is an exclamation point in Device Manger, then you must:
    1. Contact the PCMCIA card manufacturer for assistance with the reinstallation of the network adapter.
    2. Check with your PCMCIA card manufacturer or manual on the proper procedure for removing your network adapter driver.
    3. Go to the PCMCIA card manufacturer's Internet site to download the latest drivers for your model of network card, as well as any installation instructions.
If the PCMCIA card is still not being recognized or there are continual conflicts in Device Manager, call 1-800-LAPTOP5 for technical support.
[+] How can I identify a CardBus card?
A CardBus card can be identified either by the word 'CardBus'or the phrase '32-bit' printed on the card itself.
[+] How do I identify if a CF-72 has an integrated wireless modem?
To identify if a CF-72 is built with an integrated wireless modem, follow the instructions listed below to access and review your BIOS for system information:

When the laptop is first powered on. The Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Using the Right Arrow key on your keyboard, highlight the Advanced menu heading.

If you are able to locate the heading, Wireless Modem, your system was built with an integrated wireless modem.

Note: Integrated modems are available options on the Panasonic Toughbook. Please consult with your authorized Panasonic reseller prior to purchase.
[+] What should I do if my modem gets no dial tone?
Follow the procedure below:
  1. Remove and reinsert the PCMCIA modem card.
  2. Make sure that the adapter cable and/or the phone line is securely attached at both ends of the cable.
  3. Try a different phone line/different physical location.
  4. Contact the PCMCIA modem manufacturer for any technical bulletins and/or tips they might have.
  5. If the problem persists, call 1-800-LAPTOP5.
[+] Where can I find the integrated wireless modem drivers for the CF-72?
Each Panasonic laptop is shipped with the necessary wireless device drivers. Required drivers are either available on the laptop hard drive or on an accompanying installation disk. Drivers can also be found by visiting the Download Center.
[+] How do I install and configure my integrated wireless?
For detailed step-by-step documentation on your integrated wireless options, please refer to the supplementary instructions manual and/or the operating instructions manual that was included with your Panasonic laptop. You will also find them by fvisiting the Download Center.
[+] What should I do if my modem is not recognized by the system?
Follow the procedure below:
  1. Check for a double beep as your card is inserted. This indicates that the system recognizes your card and has loaded the driver correctly.

  2. Click on Start > Settings > Control Panel. Locate and double-click on System, then click on the Device Manager tab. Look for the Modem entry. Click on the plus sign to expand the list of adapters. Check for your modem's model name and/or number. If it is not there, go to step 5. If it is, check to see if there is a yellow exclamation point in front of the model name/number.

  3. If there is no yellow exclamation point in front of the modem model name/number, click Cancel in the System Properties window. In the Control Panel, locate and double-click Modems with the left mouse button. A Modem Properties window is displayed. This window shows a list of all modem drivers that have been installed in Windows 98/2000. Check for your modem's model name/number. If it is not there, go to step 5.

  4. If there is a yellow exclamation point in front of the model name/number, double-click on the model name/number with the left mouse button. A Modem Properties window is displayed. Under the General tab, there is a Device status box that displays specific error messages (such as 'Device is disabled'). Note any error messages that are displayed. Left-click on the Resources tab. The resource settings for the modem are displayed. Under the resource settings is a Conflicting device list box that displays any devices that are attempting to use the same resource settings as the modem card. Note any error messages that are displayed.

  5. If you do not get a double beep when the card is inserted, the modem's model name/number does not appear in Device Manager or Modem Properties, or there is an exclamation point in Device Manager, then you must do one or all of the following:
    1. Go to the PCMCIA card manufacturer's Internet site to download the latest drivers for your model of modem, as well as any updated installation instructions.
    2. Check with the PCMCIA card manufacturer or manual on the proper procedure for removing your modem driver.
    3. Contact the PCMCIA modem manufacturer for assistance with the reinstallation of the modem.
    4. Contact the PCMCIA card manufacturer for assistance with changing the COM Port setting for your modem.

If the PCMCIA card is still not being recognized or there are continual conflicts in Device Manager, call 1-800-LAPTOP5 for technical support.
[+] Where can I find the modem/combo card drivers for the CF-72?
You can find the Windows 98/2000/NT 4.0 modem drivers at the Download Center.
[+] How do I run a Windows Diagnostics test on my modem?
Follow the procedure below:
  1. Click on Start > Settings > Control Panel. Locate and double-click Modems.

  2. A Modem Properties window is displayed. This window shows a list of all modem drivers that have been installed in Windows 98/2000. Left-click on the Diagnostics tab.

  3. Locate and click the COM Port setting to the left of the model name/number port listing of the modem installed. Note this setting for future troubleshooting.

  4. Click on the More Info button.

  5. You should receive a small dialog box titled, 'Please wait while the selected modem is tested.'

  6. If 'More Info' returns to your screen with a listing of AT commands and responses, the selected modem has passed the Windows diagnostics test.
[+] What should I do if my modem dials out but does not connect with the Internet Service Provider (ISP) or       disconnects during the initial dialing procedure?
Follow the procedure below:
  1. Try a different phone number for your ISP.
  2. Contact the ISP. This error can occur for several reasons, such as an incorrect configuration in your dial-up manager or modem, hardware or software problems at the ISP's location, or an incorrectly typed password.
  3. Contact the modem manufacturer.

Integrated Wireless Network Interface Card

[+] What should I do if my modem dials out but does not connect with the Internet Service Provider (ISP) or       disconnects during the initial dialing procedure?
  1. Try a different phone number for your ISP.
  2. Contact the ISP. This error can occur for several reasons, such as an incorrect configuration in your dial-up manager or modem, hardware or software problems at the ISP's location, or an incorrectly typed password.
  3. Contact the PCMCIA card manufacturer.
[+] How do I identify if the CF-72 has an integrated network card?
To identify if a CF-72 is built with an integrated network card, follow the instructions listed below to access and review your BIOS for system information:

When the laptop is first powered on. The Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Using the Right Arrow key on your keyboard, highlight the Advanced menu heading.

If you are able to locate the heading, Modem/LAN, your system was built with an integrated modem/network card.

Note: Integrated network cards are available options on the Panasonic Toughbook. Please consult with your authorized Panasonic reseller prior to purchase.
[+] How do I install and configure my integrated network card?
Please refer to the LAN section of the reference manual that was included with your laptop. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual. You will also find it by visiting the Download Center.

Manuals

[+] Is there an online version of the operating instructions and/or reference manual?
Yes. You can find both the operating instructions and reference manual by visiting the Download Center.

Operating Systems/Drivers

[+] Can I install Windows NT 4.0 on my laptop?
Yes. The CF-72 supports Windows NT 4.0. Drivers are available for download at the Download Center.
[+] Can I install Windows 2000 on my laptop?
Yes. The CF-72 supports Windows 2000. Drivers are available for download at the Download Center.
[+] Can I install Windows NT 4.0 on my laptop?
Yes. The CF-72 supports Windows NT 4.0. Drivers are available for download at the Download Center.
[+] What operating systems are available preinstalled on the CF-72?
The following operating systems are available preinstalled on the CF-72 laptops: Windows 98, Windows 2000, and Windows NT 4.0. For additional information on available configurations, please consult with your authorized Panasonic reseller.
[+] Can I install Windows 98 on my laptop?
Yes. The CF-72 supports Windows 98. Drivers are available for download at the Download Center.

Options/Accessories

[+] Are there integrated wireless modem options available for the CF-72?
Yes. The CF-72 is designed to support CDPD and Mobitex wireless modem options. For additional information on available configurations, please consult with your authorized Panasonic reseller.
[+] What type of memory can I get for the CF-72?
Laptops under 1.06MHz utilize the following RAM modules. These parts are available for purchase from any authorized Panasonic reseller:

CFWMBA81256 - 256 MB

CFWMBA81128 - 128 MB

CFWMBA8164 - 64 MB

CFWMBA813 -232 MB

Laptops built with 1.06MHz utilize the following RAM modules. These parts are available for purchase from any authorized Panasonic reseller:

CFWMBA91256 -256 MB

CFWMBA91128 - 128 MB

What accessories are available for the CF-72?

For information on accessories available for your CF-72, please consult with your authorized Panasonic reseller.

PCMCIA/PC Card--Windows 98/2000

[+] Why won't my PCMCIA network/modem cards work in Windows 98/2000?
If the Windows 98/2000 operating system has been reinstalled without adherence to the procedure outlined in the operating instructions manual, the PCMCIA slots may not function correctly.

When dealing with PCMCIA modem/network adapter problems, it is recommended that the IRDA port be disabled in the BIOS, as doing so frees up valuable system resources and prevents possible conflicts.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual.

[+] Can my PCMCIA cards work in DOS?
Many PCMCIA cards can work in a DOS environment; however, these cards can be more difficult to install. Most PCMCIA cards come with an enabler program (executable) that activates the card for use in a DOS environment. Other PCMCIA cards may need special DOS drivers that need to be referenced in the two main DOS configuration files, CONFIG.SYS and AUTOEXEC.BAT. Please consult the manual that was included with the PCMCIA card for instructions on how to install that device in a DOS environment.
[+] How can I identify a non-CardBus card?
A non-CardBus card is any PCMCIA card that does not have the word 'CardBus' or the phrase '32-bit' printed on it. It is also signified by the phrase '16-bit' printed directly on the card.

How do I know if my non-CardBus network card/multifunction card is installed correctly?

When the card is inserted, you should hear a double beep, and an installation wizard should prompt you for a Drivers Disk. If you continue to experience problems with your card, perform the steps below to isolate the problem:
  1. Check for a double beep as your card is inserted. This indicates that the system recognizes your card and has loaded the driver correctly.

  2. Click on Start > Settings > Control Panel. Locate and double-click System, and click on the Device Manager tab. Look for the Network Adapters entry. Click on the plus sign to expand the list of adapters. Check for your network card?s model name and/or number. If it is not there, go to step 4. If it is, check to see if there is a yellow exclamation point in front of the adapter name/number.

  3. Check your network settings with your MIS department.

  4. If you do not hear a double beep when the card is inserted, the adapter does not appear in Device Manager, or there is an exclamation point in Device Manger, then you must:
    1. Contact the PCMCIA card manufacturer for assistance with the reinstallation of the network adapter.
    2. Check with your PCMCIA card manufacturer or manual on the proper procedure for removing your network adapter driver.
    3. Attempt to reinstall the network adapter.

If the PCMCIA card is still not being recognized or there are continual conflicts in Device Manager, call 1-800-LAPTOP5 for technical support.

PCMCIA/PC Card--Windows NT

[+] Why won't my PCMCIA network/modem cards work in Windows NT 4.0?
Panasonic NT Load

Panasonic's Windows NT 4.0 OEM load includes a piece of software called 'Phoenix Card Executive 2.0 for NT.' This software allows Windows NT 4.0 to mimic the plug-and-play nature of Windows 98 in regard to PCMCIA devices. Please note that some PCMCIA cards may not operate correctly with this software. It is recommended that you contact the card manufacturer for specific installation instructions, as well as for any software compatibility questions.

Also, please make sure that you have the latest available drivers from the card manufacturer prior to contacting either the card manufacturer or Panasonic technical support.

Generic NT Load

Most PCMCIA card installation problems occur due to an outdated driver, an invalid resource setting, or a resource conflict (two devices trying to use the same resource). Please make sure that you have downloaded the latest drivers from the network card manufacturer's web site prior to contacting either the PCMCIA card manufacturer or Panasonic Technical Support.

Also, please consult the PCMCIA manual or contact the PCMCIA card manufacturer for the proper installation procedure for a specific model.

Should you continue to experience problems with your PCMCIA card, contact Panasonic Technical Support at 1-800-LAPTOP5.

Note: Direct any software-specific errors/issues for Windows NT 4.0 directly to Microsoft. Click here to go to Microsoft's support directory.
[+] Why won't my Non-CardBus network card/multifunction card work in Windows NT 4.0?
Panasonic's Windows NT 4.0 OEM load includes a piece of software called 'Phoenix Card Executive 2.0 for NT.' This software allows Windows NT 4.0 to mimic the plug-and-play nature of Windows 98 in regard to PCMCIA devices. Please note that some PCMCIA cards may not operate correctly with this software. It is recommended that you contact the card manufacturer for specific installation instructions, as well as for any software compatibility questions.

Also, please make sure that you have the latest available drivers from the card manufacturer prior to contacting either the card manufacturer or Panasonic technical support.

Generic NT Load

Most PCMCIA card installation problems occur

Reinstalling the Original Operating System

[+] How do I reinstall my operating system?
To reinstall your operating system, you must have a CD drive in your multimedia pocket [Note: CF-73S/T/U (Mk4) and CF-73X/Y (Mk5) can also boot to an external Panasonic USB CD drive.] When the laptop is first powered on, the Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it.

When this phrase appears on the screen, immediately press F2 on your keyboard. Put the Panasonic recovery CD in your drive and use the arrow keys to move to the Boot tab. Change the order of boot so the CD drive boots first. To do this, highlight the CD drive and press F6 until CD drive is the No.1 listing. Press F10 to save your changes, exit and follow the instructions when your CD starts running.

System Errors

[+] What does a red indicator light mean?
A solid red indicator light means that the laptop's battery level is low. This light is usually accompanied by a recurring beep. Save your data and power off your computer. After connecting the AC adapter or replacing the battery pack with a fully charged one, turn your computer on. A flashing (blinking) red indicator light might mean that the system is unable to charge the battery. Remove the battery from the unit and disconnect the AC adapter for a few minutes, then replace them.

Once this process is done, the indicator light should be green and, within one minute, change to amber. If the indicator light stays amber, the battery is recharging. Do not disconnect the AC adapter until the battery indicator light turns green.

If the indicator light begins to blink red again, your battery might be damaged. Please contact Panasonic Technical Support at 1-800-LAPTOP5.
[+] What does it mean when I get a picture of an FDD on my screen?
If the system tries to boot and cannot find an HDD, the laptop's Power On Self Test (POST) procedure results in an error, displaying a picture of an FDD with an arrow pointing to it. When this type of error occurs, it might mean any of the following.
  1. The HDD cable has become loose or is no longer functioning.
  2. The HDD is no longer functioning.
  3. The HDD controller cannot configure the HDD or is no longer functioning.
Please call 1-800-LAPTOP5 for technical support on this issue.
[+] What do I do if my system freezes?
Windows 98:

If the system becomes unresponsive in Windows 98, press the Ctrl, Alt and Del keys simultaneously. A Close Program dialogue box appears with a list of processes currently running in memory. If you see the phrase 'Not responding' next to one of the items, press the Up or Down Arrow keys to highlight it, then press the End Task button to shut down that process.

Windows 2000:

If the system becomes unresponsive in Windows 2000, press the Ctrl, Alt and Del keys simultaneously. A Windows Security dialogue box appears. Press the button labeled Task Manager for a listing of Applications currently running in memory. If you see a status of 'Not Responding' next to one of the items press the Up or Down Arrow keys to highlight it, then press the End Task button to shut down that process.

Other:

If the laptop becomes unresponsive, press and hold down the Fn key, then slide and hold the power switch to the ON/OFF position. The system should make a short beep and then a long one and then shut itself off.
[+] What does a 1962 error mean?
When the system first powers on, it performs a Power On Self Test (POST). The POST checks the communication among all attached peripherals before continuing the boot process. Sometimes a loose HDD cable or a HDD that is no longer functioning causes the POST to result in a 1962 error. Please call 1-800-LAPTOP5 for technical support on this issue.
[+] What does an orange indicator light mean?
A solid orange indicator light means that the battery is recharging. Do not disconnect the AC adapter until the indicator light turns green. A flashing (blinking) orange indicator light means that the system is unable to charge the battery because of improper temperature range.

Touchpad/Touchscreen/Digitizer

[+] How do I disable the IntelliMouse® Wheel mode on my touchpad?
The touchpad that is installed in the CF-72 uses a driver that emulates an IntelliMouse® (wheel mouse). To disable this feature, follow the procedure below.
  1. Locate the Touch pad icon on the Windows 98/2000 taskbar (located to the left of the system clock). The Mouse Properties window appears.

  2. Click on the Touch pad tab.

  3. Locate the IntelliMouse® Wheel Mode checkbox and click it once.

  4. Locate the Vertical checkbox and click it once.

  5. Click on the Apply button to accept these changes.

  6. Click on the OK button to close the Mouse Properties window.
[+] My touchscreen is not as accurate as it used to be. How do I calibrate it?
Follow the procedure below:
  1. Locate and double-click the Touchpad/Touchscreen icon on the Windows taskbar (located to the left of the system clock). The Mouse Properties window appears.

  2. Click on the Touchscreen tab.

  3. Left-click on the Calibrate button, located under the heading Calibration Test.

  4. Follow the onscreen instructions to calibrate your touchscreen.
    1. With a stylus pen, touch and release on the Red Plus marks.
    2. Once you have completed the nine calibration steps, press Enter on your keyboard.
    3. Test the accuracy of the touchscreen device in the screen that follows.
    4. When you are done testing the touchscreen device, press Enter to accept all changes.

  5. Click on the OK button to close the Mouse Properties window.
Note: When calibrating the touchscreen, you might have to apply some pressure in order to register a 'hit.' Be careful not to apply an excessive amount of force.
[+] How do I change my touchpad configuration?
Follow the procedure below:
  1. Click on Start > Settings > Control Panel.
  2. Locate and double-click the Mouse icon.
  3. Browse through the Tap and Buttons, Pointers, Motion and General tabs to adjust the touchpad settings to your desired configuration.
Note: When calibrating the touchscreen, you might have to apply some pressure in order to register a 'hit.' Be careful not to apply an excessive amount of force.
[+] Can I use an external mouse with the CF-72?
Yes, it is possible to use an external mouse with the CF-72 series of laptops. However, certain types of wheel mice can interfere with the built-in touchpad's IntelliMouse® feature. If you are experiencing problems with your external mouse, try performing one or all of the following procedures:

  1. Disable the touchpad through the Setup Utility.
    1. When the laptop is first powered on, the Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

    2. Once open, the Main page should be displayed.

    3. Use the Up Arrow key or the Down Arrow key to select [Touch Pad].

    4. Press the Enter key, and a submenu appears with two options: Disable and Enable.

    5. Use the Up Arrow key or the Down Arrow key to select [Disable]

    6. Press the Enter key once.

    7. Press the Esc key once.

    8. Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The laptop will automatically reboot.

  2. Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual. You will also find it at the Download Center.

  3. Disable the IntelliMouse® feature in the touchpad driver configuration screen.
    1. Locate the Touch pad/Touch screen icon on the Windows taskbar (located to the left of the system clock). The Mouse Properties window appears.

    2. Click on the Touch pad tab.

    3. Under the Scroll Configuration subheading, locate the IntelliMouse® Wheel Mode checkbox and click it once.

    4. Locate the Vertical checkbox and click it once.

    5. Click on the Apply button to accept these changes.

    6. Click on the OK button to close the Mouse Properties window.

  4. Replace the existing touchpad driver with the Standard PS/2 mouse driver supplied with Windows.
    1. Using the touchpad, locate and double-click the My Computer icon.

    2. Locate and double-click the Control Panel icon.

    3. Locate and double-click the System icon.

    4. Locate and click on the Device Manager tab.

    5. Locate and click on the plus sign next to the Mouse entry in the device list.

    6. Locate and double-click on the Touch pad device entry.

    7. Locate and click on the Drivers tab that appears in the Touch pad/Touch screen Properties dialogue box.

    8. Locate and click the Update Driver button.

    9. Click on the radio button next to No, Select Driver from List.

    10. Click the Next button.

    11. Click the radio button next to Show All Hardware in the Update Device Driver Wizard dialogue box.

    12. Under Manufacturers, locate and click (Standard Mouse Types) to highlight that menu item.

    13. Under Models, locate and click Standard PS/2 Port Mouse to highlight that menu item.

    14. Click the Finish button.

    15. Click the Close button in the Standard PS/2 Port Mouse Properties dialogue box.

    16. Click the Close button in the System Properties dialogue box.
[+] Does the CF-72 come with a preinstalled touchscreen?
Preinstalled touch screens are not a standard feature on the Panasonic CF-72 Toughbook. As this is an available option, please consult with your authorized Panasonic reseller or visit the Toughbook Configurator.

Universal Serial Bus (USB)

[+] How do I enable the USB port/USB device on the CF-72?
This laptop model uses a USB controller chip that is version 1.1-compliant. Please consult the manual that came with the USB device or contact the device manufacturer for further details. Windows 98/2000 automatically recognizes and installs the USB controller and any USB device that is plugged into the USB port, provided the USB device is USB 1.1-compliant. Windows NT 4.0 does not support the Universal Serial Bus standard.

Video Display Adaptor

[+] Why do I have a black border on my LCD display?
If the Windows desktop appears to have icons that are smaller than normal and there is a black border surrounding the entire desktop, it is possible that your computer is using either the incorrect video driver or the incorrect display resolution.

To check the video driver, follow the procedure below:
  1. Click on Start > Settings`> Control Panel.
  2. Double-click the Display icon.
  3. Click on the Settings tab.
  4. Click on the Advanced button under the screen area slide bar.
  5. Compare the video chip models listed below with the one that appears in Advanced Properties.
    For laptops with model numbers that contain CF-72N3, the video driver should be ATI Technology, Rage Mobility.
    For laptops with model numbers that contain CF-72Q4, the video driver should be ATI Technology, Rage Mobility M1 AGP.
    For laptops with model numbers that contain CF-72TC, the video driver should be ATI Technology, Radeon.
To check the video resolution, follow the procedure below:
  1. Click on Start > Settings > Control Panel.
  2. Double-click on the Display icon.
  3. Click on the Settings tab.
  4. Utilize the Screen Area slider bar to set the display to the desired screen resolution.
  5. Click on the Apply button to accept these changes.
  6. Click on the OK button to close the Display Properties window.


You are now leaving the Panasonic USA site and being redirected to a third party site. Copyright, privacy policy, products and product specifications may vary from those on the Panasonic USA site. Thank you for visiting Panasonic.com