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FAQs » Toughbook W4


BIOS

[+] How do I get into the BIOS Setup Utility?
When the Toughbook is first powered on, the Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual. You will also find it at by following the link below.

Additional Resources:
Download Center

CD-ROM Drive (CDD)/DVD

[+] Is my DVD/CDRW drive bootable?
Yes, the DVD/CDRW Drive is bootable. To boot to your bootable DVD/CDRW drive, follow the procedure below:

  1. When the Toughbook is first powered on, the Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it.

  2. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

  3. Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

  4. Use the Up Arrow key or the Down Arrow key to select [USB CDD: MATSHITA UJDA769 DVD/CDRW].

  5. Then, using the F6 key, move [USB CDD: MATSHITA UJDA769 DVD/CDRW] up the list to the No. 1 listing.

  6. Press the Esc key once.

  7. Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item.

  8. Press Enter again to confirm this choice. The Toughbook will automatically reboot.

Hard Disk Drive (HDD)

[+] Can the hard drive (HDD) be replaced?
No. Panasonic recommends that the original HDD be used with the CF-W4.

Keyboard

[+] Why is my keyboard producing the wrong characters when I type?
Make sure that Number Lock is not turned on. (You can tell if Number Lock is turned on by looking for the LED indicator light shaped like a padlock with a number 1 in it.) If this light is on, press the NumLk key to turn off Number Lock.
[+] Why does Number Lock turn on automatically every time I restart the Toughbook?
Windows XP sometimes defaults to automatically turning on Number Lock whenever you log into Windows. You will need to edit the registry to fix this.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Using the Registry Editor is at your own risk.
  1. Click on Start, then Run.
  2. Type "regedit" and click OK.
  3. On the left side of the screen.
    1. Click to expand the Registry Key "HKEY_USERS".
    2. Click to expand the Registry Key "Default".
    3. Click to expand the Registry Key "Control Panel".
    4. Click on the Registry Key "Keyboard".
  4. On the right side of the screen:
    1. Double-click the Value Name "Initial Keyboard Indicators".
    2. If the Value Data is set to anything other than 0 (zero), change it to 0 (zero).
    3. Click OK.
  5. Close the Registry Editor and reboot the computer.

Manuals

[+] Is there an online version of the operating instructions and/or reference manual?
Yes. You will find both the operating instructions and reference manual at the Download Center.

[+] Where can I find the operating instructions and/or reference manual for the Toughbook?
A hard copy of the operating instructions is included in the box with the Toughbook. The reference manual is available in electronic form and is included in the Panasonic image for the Toughbook. To access the reference manual click Start > Programs > Panasonic > On-Line Manuals > Reference Manual.

Model/Serial Number

[+] How can I determine a Toughbook mobile computer's full model number and serial number?
This information is located on a bar-code label on the bottom of the Toughbook.

The full model number starts with CF-W4, followed by several other characters (e.g., CF-W4GWCZZBM). The serial number is a string of 10 characters: one number, followed by four letters, followed by five numbers (e.g., 1ABCD12345).

This information can also be found in the BIOS Setup Utility (See BIOS section).
[+] How can I determine a Toughbook mobile computer's series/generation?
There are currently two generations (or Marks) of the CF-W4 series Toughbook. The first few characters of the model number can determine the specific Mark.

Mark 1 -- CF-W4G
Mark 2 -- CF-W4H

Operating Systems/Drivers

[+] What operating systems can I install on a Toughbook?
The CF-W4 models support Windows XP SP1 and SP2 or Windows 2000. Drivers are available for download by following the link below.

Additional Resources:
Download Center
[+] How do I install /update drivers on my Toughbook?
All drivers are available for download by following the link below. All of the files on this site are self-extracting. After downloading, run the file to extract its contents to your hard drive.

After extracting, there are generally two ways to install the drivers:

  1. Run the setup file.
  2. Perform an Update Driver on a device from the Device Manager and point to the folder that contains the extracted driver.
Additional Resources:
Download Center
[+] What operating systems are available preinstalled on the CF-W4?
Current models of the CF-W4 Toughbook are preinstalled with Windows XP Professional SP2. For additional information on available configurations, please consult with your authorized Panasonic reseller.

Options/Accessories

[+] What accessories are available for the CF-W4G?
For information on accessories available for your CF-W4, please consult with your authorized Panasonic reseller.
[+] What type of memory can I get for a CF-W4G model?
Memory modules are available for purchase from any authorized Panasonic reseller. Check with your reseller or Panasonic Technical Support for compatible memory.

PCMCIA/PC Card--Windows 98/2000

[+] What type of PCMCIA cards can I use?
The slot allows you to use one Type I or Type II card. Please note that the following types of card are not supported: ZV card, SRAM card, FLASH ROM card (excluding ATA interface type), and other cards that require 12V of operating voltage.

Reinstalling the Original Operating System

[+] How do I reinstall the operating system using the Panasonic Recovery Disk(s)?
You will need the Panasonic recovery disk(s) that came with your Toughbook. The CD drive will have to be set as the first boot device in the Boot menu.

Setting the Toughbook to boot from the CD drive first:

  1. When the Toughbook is first powered on, the Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

  2. Using the Right Arrow key on your keyboard, highlight the Boot tab.

  3. Use the Up Arrow key or the Down Arrow key to select [USB CDD: MATSHITA UJDA769 DVD/CDRW].

  4. Then, using the F6 key, move [USB CDD: MATSHITA UJDA769 DVD/CDRW] up the list to the No. 1 listing.

  5. Press the Esc key once.

  6. Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The Toughbook will automatically reboot.

To run the recovery disk:

  1. After setting the Toughbook to boot from the CD drive (see above), reboot the Toughbook with the Panasonic recovery disk in the CD drive.

  2. If prompted to press a key to boot from the CD drive, press a key.

  3. Follow the on-screen prompts to re-image the Hard Disk Drive (HDD) to factory defaults.

Note: For a complete walkthrough of this procedure, please see the operating instructions for your specific Toughbook model (these are included with the Toughbook and are available for download from Panasonic's website) by following the link below.

Additional Resources:
Download Center

Technical Specifications

[+] What VGA controller is used in the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- Intel 915GMS - Unified Memory Access (UMA) up to 128MB
CF-W4H (Mk2) -- Intel 915GMS - Unified Memory Access (UMA) up to 128MB
[+] What is the storage/memory capacity for the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- On-board 512MB expandable to 1,024MB maximum
CF-W4H (Mk2) -- On-board 512MB expandable to 1,024MB maximum
[+] What type of memory can be used in the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- DDR2 SDRAM, 172-pin, 1.8 V, Micro DIMM, PC2-3200-compliant
CF-W4H (Mk2) -- DDR2 SDRAM, 172-pin, 1.8 V, Micro DIMM, PC2-3200-compliant
[+] How can I view my PC information?
Specific system information (CPU, BIOS, RAM, ports, etc.) can be found in the Desktop Management (DMI) Viewer application. To access the DMI Viewer application click Start > Programs > Panasonic > DMI Viewer. If you do not have this application installed on your Toughbook, it can be downloaded from the Download Center.
[+] What type of wireless network card is installed in the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- Intel PRO/Wireless 2915ABG (802.11a+b+g)
CF-W4H (Mk2) -- Intel PRO/Wireless 2915ABG (802.11a+b+g)
[+] What type of CPU is in the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- Intel® Pentium® M Processor ultra low voltage 753 1.20 GHz
CF-W4H (Mk2) -- Intel® Pentium® M Processor ultra low voltage 753 1.20 GHz
[+] What type of sound card is in the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- SigmaTel STAC9751
CF-W4H (Mk2) -- SigmaTel STAC9751
[+] What type of network card is installed in the CF-W4 Toughbook and what speed will it support?
This depends on the specific model number:

CF-W4G (Mk1) -- Realtek RTL8101L 10Base-TX, 100Base-T
CF-W4H (Mk2) -- Realtek RTL8101L 10Base-TX, 100Base-T
CF-W4F (Mk6) -- Realtek RTL8139\810 Family PCI Fast Ethernet NIC

Universal Serial Bus (USB)

[+] What is the Front Side Bus (FSB) of the CF-W4 Toughbook?
This depends on the specific model number:

CF-W4G (Mk1) -- 400MHz FSB
CF-W4H (Mk2) -- 400MHz FSB

Video Display Adaptor

[+] How do I toggle the display between the Toughbook's LCD and an external monitor/projector?
Pressing FN and F3 at the same time will toggle the Toughbook's display between the Toughbook's LCD, the external monitor/projector and both simultaneously.

If the LCD does not display properly or there is a 'Video Controller' showing with an error in the Device Manager, install /re-install the Video Driver. Download the appropriate Video Driver from Panasonic's website. Extract the contents of the file, then run the Setup file (accept all default settings). You may need to restart the Toughbook.

Additional Resources:
Download Center



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