Toughbook and Toughpad FAQs

Quickly find answers to the most frequently asked questions.
BIOS
How do I reinstall the operating system using the Panasonic recovery disk(s)?
You will need the Panasonic recovery disk(s) that came with your Toughbook and a bootable USB CD drive.

To set the Toughbook to boot from the CD drive:

When the Toughbook is first powered on, the Panasonic name appears in white lettering, with the phrase "Press F2 to enter Setup" directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

Use the Up Arrow key or the Down Arrow key to select [CD/DVD Drive].

Then, using the F6 key, move [CD/DVD Drive] up the list to the No. 1 listing.

Press the Esc key once.

Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The Toughbook will automatically reboot.

To run the recovery disk:

After setting the Toughbook to boot from the CD drive (see above), reboot the Toughbook with the Panasonic recovery disk in the CD drive.

If prompted to press a key to boot to the CD drive, press a key.

Follow the on screen prompts to re-image the Hard Disk Drive (HDD) to factory defaults.

Note: For a complete walkthrough of this procedure, please see the operating instructions for your specific Toughbook model (included with the Toughbook or available for download from Panasonic's website).
How do I get into the BIOS Setup Utility?
When the Toughbook is first powered on, the Panasonic name appears in white lettering with the phrase "Press F2 to enter Setup" directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.
CD-ROM Drive (CDD)/DVD
Why won't DVD movies play on my CF-18?
First, make sure that you are using a DVD drive. Second, to view DVD movies, third-party software is required. This software effectively takes over the task of decoding the DVD movie from the processor, thus enabling a smooth stream of video from the DVD disc. Panasonic currently recommends the WinDVD software from Corel. Links for specific information, including drivers, manuals and pricing, are available directly at the Corel website at www.corel.com
Is my CD/DVD drive bootable?
Many (but not all) USB CD-ROM drives are bootable on the CF-18. All Panasonic USB CD-ROM drives are bootable. To boot to your bootable CD-ROM/DVD drive, follow the procedure below:

When the Toughbook is first powered on, the Panasonic name appears in white lettering, with the phrase "Press F2 to enter Setup" directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

Use the Up Arrow key or the Down Arrow key to select [CD/DVD Drive].

Then, using the F6 key, move [CD/DVD Drive] up the list to the No. 1 listing.

Press the Esc key once.

Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The Toughbook will automatically reboot itself.
Hard Disk Drive (HDD)
Can I remove the hard drive on my CF-18 Toughbook?
Yes. The hard drive is located on the right side of the unit. Detailed instructions can found in the reference manual, available for download at Download Center.
Integrated Global Positioning System (GPS)
How do I identify if a Toughbook has an integrated GPS?
To identify if your Toughbook is built with an integrated GPS, follow the instructions listed below to access and review your BIOS for system information.

When the Toughbook is first powered on. The Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more then on once.

Using the Right Arrow key on your keyboard, highlight the Advanced menu heading.

If you can locate the heading, 'GPS,' your system was built with an integrated GPS.

Note: Integrated GPS is an available option on the Panasonic Toughbook. Please consult your authorized Panasonic dealer prior to purchase or visit Panasonic's Toughbook Configurator web page.
Where can I find the drivers for the integrated GPS?
The GPS available on the CF-18 does not require the installation of any device drivers.

Note: The GPS available with the Panasonic CF-18 Toughbook conforms to the National Marine Electronics Association (NMEA) 0183 standard.
How do I install and configure my integrated GPS?
The CF-18 does not ship with GPS software. You will need to obtain and install third-party GPS software to utilize your GPS.
Keyboard
Why does Number Lock turn on automatically every time I restart the Toughbook?
Windows XP sometimes defaults to automatically turning on Number Lock whenever you log into Windows. You will need to edit the registry to fix this.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Use Registry Editor at your own risk.
  1. Click on Start, then Run.
  2. Type 'regedit' and click OK.
  3. On the left side of the screen:
    1. Click to expand the Registry Key'HKEY_USERS.'
    2. Click to expand the Registry Key 'Default.'
    3. Click to expand the Registry Key 'ControlPanel.'
    4. Click on the Registry Key 'Keyboard.'
  4. On the right side of the screen:
    1. Double-click the Value Name 'Initial Keyboard Indicators.'
    2. If the Value Data is set to anything otherthan 0 (zero), change it to 0 (zero).
    3. Click OK.
  5. Close the Registry Editor and reboot the computer.
Why is my keyboard producing the wrong characters when I type?
Make sure that Number Lock is not turned on.(You can tell if Number Lock is turned on by looking for the LED indicatorlight shaped like a padlock with a number 1 in it.) If this light is on, pressthe Num Lk key to turn off Number Lock.

Q: Why does Number Lock turn on automatically every time I restartthe Toughbook?

A: Windows XP sometimes defaults to automaticallyturning on Number Lock whenever you log into Windows. You will need to edit theregistry to fix this.

WARNING: If you use Registry Editorincorrectly, you may cause serious problems that may require you to reinstallyour operating system. Use Registry Editor at your own risk.
  1. Click on Start, then Run.
  2. Type 'regedit' and click OK.
  3. On the left side of the screen:
    1. Click to expand the Registry Key 'HKEY_USERS'.
    2. Click to expand the Registry Key 'Default'.
    3. Click to expand the Registry Key 'ControlPanel'.
    4. Click on the Registry Key 'Keyboard'.
  4. On the right side of the screen:
    1. Double-click the Value Name 'Initial Keyboard Indicators'.
    2. If the Value Data is set to anything otherthan 0 (zero), change it to 0 (zero).
    3. Click OK.
  5. Close the Registry Editor and reboot the computer.
What are Tablet Buttons and what do they do?
Tablet Buttons are the buttons located on the front of the Toughbook on the right-hand side. They are designed to allow a user to perform various common functions when in tablet mode and the keyboard is not easily accessible.

From left to right, the Tablet Buttons:

1. Adjust screen brightness (dimmer and brighter).

2. Call up Software Keyboard (or exit from Software Keyboard if Software Keyboard is running).

3. Same operation as when the 'Enter' key is pressed.

4. Rotate the display.

5. Depending on model: Same operation as when 'Ctrl'+'Alt'+'Del' is pressed or locks the computer.
Manuals
Is there an online version of the operating instructions and/or reference manual?
Yes. To download the Manual, please visit the Download Center.

Where can I find the operating instructions and/or reference manual?
A hard copy of the operating instructions is included in the box with the Toughbook. The reference manual is available in electronic form and is included in the Panasonic image for the Toughbook. To access the reference manual, click Start > Programs > Panasonic >On-Line Manuals > Reference Manual.
Model/Serial Number
How can I determine a Toughbook mobile computer's full model number and serial number?
This information is located on a bar-code label on the bottom of the Toughbook. The full model number starts with CF-18, followed by several other characters (e.g., CF-18BDAZXMM). The serial number is a string of 10 characters: one number, followed by four letters, followed by five numbers (e.g., 1ABCD12345). This information can also be found in the BIOS Setup Utility (See BIOS section).
How can I determine a Toughbook mobile computer's series/generation?
There are several generations (or Marks) of the CF-18 series Toughbook. The specific Mark can be determined by the first few characters of the model number.

Mark 1 -- CF-18B/CF-18C

Mark 2 -- CF-18D/CF-18E

Mark 3 -- CF-18F/CF-18G/CF-18H

Mark 4 -- CF-18K/CF-18L

Mark 5 -- CF-18N/CF-18P
Operating Systems/Drivers
How do I install/update drivers on the CF-18?
All drivers are available for download from the Download Center. All the files on this site are self-extracting. After downloading, run the file to extract its contents to your hard drive.

After extracting, there are generally two ways to install the drivers.

1. Run the setup file.

2. Perform an Update Driver on a device from the Device Manager and point to the folder that contains the extracted driver.
How do I install/update drivers if there is no setup program included with the downloaded driver file?
For Windows XP / Windows XP Tablet:

Click Start > Run.

Type in devmgmt.msc and click OK to get to the Device Manager.

Right-click on the desired device and click 'Update Driver'.

If asked to connect to the Internet, select 'No, not at this time' and click Next.

Select 'Install from a list or specific location' and click Next.

Select 'Don't search. I will choose the driver to install' and click Next.

If asked for a device type, select the appropriate type and select Next.

(For a modem, select 'modems'; for sound, select 'Sound, video and game controllers'; for hotkey, select 'System devices'; for LAN or WLAN, select 'Network Adapters'; etc.)

Click 'Have Disk' and click 'Browse.'

Browse to the location of the unzipped driver files.

Click 'Open' and click OK, then click Next.

If you get a Microsoft warning, select 'Yes, Continue anyway.'

You may need to restart the computer for the device to work properly.

For Windows 2000:

Click Start > Run.

Type in devmgmt.msc and click OK to get to the Device Manager.

Right-click the desired device and click Properties.

On the Driver Tab, click 'Update Driver' and click Next.

Select 'Display a List of the known drivers'' and click Next.

If asked for a device type, select the appropriate type and select Next.

(For a modem, select 'modems'; for sound, select 'Sound, video and game controllers'; for hotkey, select 'System devices'; for LAN or WLAN, select 'Network Adapters'; etc.)

Click 'Have Disk' and click 'Browse.'

Browse to the location of the unzipped driver files.

Click 'Open' and click OK, then click Next.

If you get a Microsoft warning, select 'Yes, Continue anyway.'

You may need to restart the computer for the device to work properly.

Video Driver:

If the LCD does not display properly or there is a'Video Controller' showing an error in the Device Manager, install/re-installthe Video Driver. Download the appropriate Video Driver from the Panasonicwebsite. Extract the contents of the file and run the Setup file (accept alldefault settings). You may need to restart the Toughbook.

Sound Driver:

If there is no sound or there is a 'Multimedia AudioController' showing an error in the Device Manager, install/re-install theSound Driver. Download the appropriate Sound Driver from the Panasonic website.Extract the contents of the file and perform an Update Driver on the AudioController. You may need to restart theToughbook.

Touchscreen Driver (Touchscreen models only):

If the Touchscreen does not respond at all,install/re-install the Touchpad/Touchscreen Driver. Download the appropriateTouchpad/Touchscreen Driver from Panasonic's website. Extract the contents ofthe file and perform an Update Driver on the PS/2 Compatible Mouse (listed underMice and Other Pointing Devices). You may need to restart the Toughbook.

Chipset (OS INF File) Driver:

If there are several devices showing with errors in theDevice Manager (Base system device, USB controller, PCI device, etc),install/re-install the Chipset (OS INF File) Driver. Download the appropriateChipset (OS INF File) Driver from the Panasonic website. Extract the contentsof the file, then run the Setup file (accept all default settings). You may need to restart the Toughbook.
What operating systems can I install on the CF-18?
The CF-18 Digitizer models support Windows XP Tablet Edition. The CF-18 Touchscreen models support Windows XP or Windows 2000. Drivers are available for download at the Download Center.
What operating systems are available preinstalled on the CF-18?
Current models of the CF-18 Toughbooks are preinstalled with Windows XP Professional SP2 (Touchscreen models) or Windows XP Tablet PC Edition 2005 (Digitizer models).

Previous models of the CF-18 came preinstalled with Windows XP Professional SP1, Windows 2000 Professional (Touchscreen models) or Windows XP Tablet PC Edition (Digitizer models). For additional information on available configurations, please consult with your authorized Panasonic reseller.
Options/Accessories
Are there integrated 802.11 wireless LAN options for the CF-18?
Memory modules are available for purchase from any authorized Panasonic reseller. Check with your reseller or Panasonic Technical Support for compatible memory options.
Are there integrated wireless modem options available for the CF-18?
Yes. The CF-28 is designed to support all current nationwide networks, including EVDO/CDMA and EDGE/GPRS. For additional information on available configurations, please consult with your authorized Panasonic reseller.
What type of memory can I get for the CF-18?
For information on accessories available for your CF-18, please consult with your authorized Panasonic Reseller.
Is there an integrated Global Positioning System (GPS) option available for the CF-18?
Yes. For information on available configurations, please consult with your authorized Panasonic Reseller or visit the Toughbook Configurator.
What accessories are available for the CF-18?
For information on accessories available for your CF-18, please consult with your authorized Panasonic Reseller.
Stylus
Will any stylus work with my CF-18 Toughbook?
Any stylus will work on the Touchscreen models of the CF-18 Toughbook. The Digitizer models of the CF-18 Toughbook require a special Digitizer stylus. A Digitizer screen only recognizes and responds to a Digitizer stylus. Contact your reseller or Panasonic Sales Representative to order replacement stylus pens.
There was no stylus included with my CF-18 Toughbook.
When a new Toughbook ships, the stylus is in the built-in stylus holder (located in the lower left portion of the LCD screen). Please check here. If the stylus is not located in the built-in stylus holder or anywhere else in the box, contact 800-LAPTOP-5.

Note: you will be required to provide a valid proof of purchase (invoice, etc).
Technical Specifications
Will any stylus work with my CF-18 Toughbook?
Specific system information (CPU, BIOS, RAM, ports, etc.) can be found in the DMI (Desktop Management Viewer) Application. To access the DMI Viewer Application, click Start -> Programs -> Panasonic -> DMI Viewer. If you do not have this application installed on your Toughbook, it can be downloaded from the Download Center.

What is the storage/memory capacity for the CF-18 Toughbook?
This depends on the specific model number:

CF-18B/C (Mk1) -- On-board 256MB. Expandable to 768MB

CF-18D/E (Mk2) -- On-board 256. Expandable to 1,280MB

CF-18F/G/H (Mk3)-- On-board 256MB or 512MB. Expandable to 1,280MB or 1,536MB

CF-18K/L (Mk4) -- On-board 512MB. Expandable to 1,536MB

CF-18N/P (Mk5) -- On-board 512MB. Expandable to 1,536MB

What type of CPU is in the CF-18 Toughbook?
This depends on the specific model number:

CF-18B/C (Mk1) -- Intel® Pentium® M 900MHz ULV

CF-18D/E (Mk2) -- Intel® Pentium® M 1.1GHz ULV

CF-18F/G/H (Mk3) -- Intel® Pentium® M 733 1.10GHz ULV

CF-18K/L (Mk4) -- Intel® Pentium® M 753 1.2GHz ULV

CF-18N/P (Mk5) -- Intel® Pentium® M 753 1.2GHz ULV

What VGA controller is used in the CF-18 Toughbook?
This depends on the specific model number:

CF-18B/C (Mk1) -- Intel® 855GM - Unified Memory Access(UMA) up to 64MB

CF-18D/E (Mk2) -- Intel® 855GM - UMA up to 64MB

CF-18F/G/H (Mk3) -- Intel® 855GM - UMA up to 64MB

CF-18K/L (Mk4) -- Intel® 915GMS - UMA up to 128MB

CF-18N/P (Mk5) -- Intel® 915GMS - UMA up to 128MB
What is the Front Side Bus (FSB) of the CF-18 Toughbook?
This depends on the specific model number:

CF-18B/C (Mk1) -- 400MHz

CF-18D/E (Mk2) -- 400MHz

CF-18F/G/H (Mk3) -- 400MHz

CF-18K/L (Mk4) -- 400MHz

CF-18N/P (Mk5) -- 400MHz

What type of wireless network card is installed in the CF-18 Toughbook?
This depends on the specific model number:

CF-18B (Mk1) -- Intel® PRO/Wireless 2100A - 802.11b

CF-18D (Mk2) -- Intel® PRO/Wireless 2200BG - 802.11b/g

CF-18H (Mk3) -- Intel® PRO/Wireless 2200BG - 802.11b/g

CF-18F (Mk3) -- Intel® PRO/Wireless 2915ABG - 802.11a/b/g

CF-18K (Mk4) -- Intel® PRO/Wireless 2915ABG - 802.11a/b/g

CF-18N (Mk5) -- Intel® PRO/Wireless 2915ABG - 802.11a/b/g
What type of network card is installed in the CF-18 Toughbook and what speed does it support?
This depends on the specific model number:

CF-18B/C (Mk1) -- RealtekRTL8139DL 10/100

CF-18D/E (Mk2) -- RealtekRTL8101L 10/100

CF-18F/G/H (Mk3) -- RealtekRTL8101L 10/100

CF-18K/L (Mk4) -- RealtekRTL8101L 10/100

CF-18N/P (Mk5) -- RealtekRTL8101L 10/100
What type of sound card is in the CF-18 Toughbook?
This depends on the specific model number:

CF-18B/C (Mk1) -- SigmaTel STAC9767CC1

CF-18D/E (Mk2) -- SigmaTel STAC9751TGCC1

CF-18F/G/H (Mk3) -- SigmaTel STAC9751TGCC1

CF-18K/L (Mk4) -- SigmaTel STAC9751TGCC1

CF-18N/P (Mk5) -- SigmaTel STAC9751TGCC1
What type of memory can be used in the CF-18 Toughbook?
This depends on the specific model number:

CF-18B/C (Mk1) -- PC2100 DDR SDRAM

CF-18D/E (Mk2) -- PC2100 DDR SDRAM

CF-18F/G/H (Mk3) -- PC2100DDR SDRAM

CF-18K/L (Mk4) -- PC2-3200 DDR2 SDRAM

CF-18N/P (Mk5) -- PC2-3200 DDR2 SDRAM
Video Display Adaptor
My touchscreen/digitizer is not as accurate as it used to be. How do I calibrate it?
For Touchscreen models:

Locate and double-click the Touch Pad/Touchscreen icon on the Windows XP/2000 taskbar (located to the left of the system clock). The Mouse Properties window appears.

Click on the Touchscreen tab.

Left-click on the Calibrate button, located under the heading Calibration & Test.

Follow the onscreen instructions to calibrate your touchscreen.

With a stylus pen, press and release the Red Plus [+] marks

Once you have completed the nine calibration steps, press Enter on your keyboard.

Click OK to close the Mouse Properties window.

Note: When calibrating the touchscreen, you might have to apply some pressure in order to register a 'hit'. Be careful not to apply an excessive amount of force.

For Digitizer models:

Locate and double-click the Tablet icon on the WindowsXP/2000 taskbar (located to the left of the system clock). The Tablet and Pen Settings Properties window appears.

Left-click on the Calibrate button, located under the heading Calibration.

Follow the onscreen instructions to calibrate your touchscreen.

With a stylus pen, press and release the Plus [+] marks

Once you have completed all calibration steps, press Enter on your keyboard.

Click OK to close the Tablet and Pen Settings Properties window.
How do I toggle the display between the Toughbook's LCD and an external monitor/projector?
Pressing FN and F3 at the same time will togglethe Toughbook?s display between the Toughbook?s LCD, the external monitor/projectorand both simultaneously.

If the LCD does not display properly or there is a 'VideoController' showing an error in the Device Manager, install/re-install theVideo Driver. Download the appropriate Video Driver from Panasonic's website.Extract the contents of the file, then run the Setup file (accept all defaultsettings). You may need to restart the Toughbook.

TOUGHBOOK BATTERY RECALL

H2 batteries and optional battery packs for H1, H2 and U1.
LEARN MORE
For customer support in the US please contact Panasonic Customer Support:
Phone
855-772-8324 Option 1
Email
H2BatteryProgram@us.panasonic.com

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