Toughbook and Toughpad FAQs

Quickly find answers to the most frequently asked questions.
BIOS
How do I get into the BIOS Setup Utility?
When the laptop is first powered on, the Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility.
CD-ROM Drive (CDD)/DVD
Is my CD/DVD drive bootable?
All multimedia pocket (MP) drives are bootable. To make your CD-ROM/DVD drive bootable, follow the procedure below.

  1. When the laptop is first powered on, the Panasonic name appears in white lettering with the phrase "Press F2 to enter Setup" directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.
  2. Using the Right Arrow key on your keyboard, highlight the Boot menu heading.
  3. Use the Up Arrow key or the Down Arrow key to select [CD/DVD Drive].
  4. Then using the F6 key, move [CD/DVD Drive] up the list to the number [1.] listing.
  5. Press the Esc key once.
  6. Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The laptop will automatically reboot itself.
Please go to the Setup Utility section of the online Reference Manual for a complete walkthrough of the BIOS Setup Utility. You can find the Reference Manual on your hard drive by clicking on Start, Programs, Panasonic, and Reference Manual. You will also find it at the Download Center.
Why won't DVD movies play on my CF-28?
The DVD option included with CF-28MC, CF-28MB, CF-28MK and CF-28MY model requires third-party software. This software effectively takes over the task of decoding the DVD movie from the processor, enabling a smooth stream of video from the DVD disc.

Panasonic currently recommends the WinDVD software from Corel. Links for specific information, including drivers, manuals and pricing, are available directly at the Corel website at www.corel.com
Is there a DVD drive available for my CF-28?
Yes. In order to play DVD movies on these models, you need to purchase a DVD-ROM drive (PN# CF-VDD281M). This accessory is available for purchase from any authorized Panasonic reseller.
Floppy Disk Drive (FDD)
Can I use my LS-120 drive with the FDD cable?
No. The LS-120 module is not compatible with the FDD cable (PN# CF-VCF271). There is no external cable available for the LS-120 at this time.
Can I use my FDD and CDD at the same time?
Yes. Panasonic sells an optional FDD cable (PN# CF-VCF271) that allows the FDD module to be connected to the parallel port on the back of the CF-28. There is no loss of functionality when you are using the FDD cable.
Hard Disk Drive (HDD)
Can I remove the hard drive from the CF-28 Toughbook?
Yes. The hard drive is located on the underside of the unit. Detailed instructions can found in the reference manual, available for download at the Download Center.
Manuals
Is there an online version of the operating instructions and/or reference manual?
You will find a copy of the reference manual if you go to Start > All Programs > Panasonic > Online Manuals.
Model/Serial Number
How can I determine a Toughbook mobile computer's series/generation?
There are several series of the CF-28 Toughbooks. The specific series can be determined by the first few characters of the model number.

Mark 1 -- CF-28M

Mark 2 -- CF-28P

Mark 3 -- CF-28S
How can I determine a Toughbook mobile computer's full model number and serial number?
This information is located on a barcode label on the bottom of the Toughbook. The full model number starts with CF-28, followed by several other characters (e.g., CF-28MCFAZEM). The serial number is a string of 10 characters: One number, followed by four letters, followed by five numbers (e.g., 1ABCD12345).

This information can also be found in the BIOS Setup Utility (See BIOS section).
Operating Systems/Drivers
How do I toggle the display between the CF-28's LCD and an external monitor/projector?
Pressing FN and F3 at the same time will toggle the Toughbook's display between the Toughbook's LCD, the external monitor/projector and both, simultaneously.

If the LCD does not display properly or there is a 'Video Controller' showing with an error in the Device Manager, install/re-install the Video Driver. Download the appropriate Video Driver from Panasonic's website. Extract the contents of the file, then run the Setup file (accept all default settings). You may need to restart the Toughbook.
What operating systems can I install on the CF-28?
Depending on the mark or generation of the CF-28, the following operating systems may be supported: Windows NT, Windows 98, Windows 2000 and Windows XP Professional.
How do I install/update drivers on the CF-28?
All drivers are available for download from the Download Center by following the link below. All the files on this site are .ZIP files or self-extracting files. After downloading, extract its contents to your hard drive.

After extracting, there are generally two ways to install the drivers.

1. Run the setup file.

2. Perform an Update Driver on a device from the Device Manager and point to the folder that contains the extracted driver.


How do I install/update drivers if there is no setup program included with the downloaded driver file?


For Windows XP:

  1. Click Start > Run.

  2. Type in devmgmt.msc and click OK to get to the Device Manager.

  3. Right-click on the desired device and click 'Update Driver.'

  4. If asked to connect to the Internet, select 'No, not at this time' and click Next.

  5. Select 'Install from a list or specific location' and click Next.

  6. Select 'Don't search.' I will choose the driver to install' and click Next.

  7. If asked for a device type, select the appropriate type and select Next.

  8. (For a modem, select 'modems'; for sound, select 'Sound, video and game controllers'; for hotkey, select 'System devices'; for LAN or WLAN, select 'Network Adapters'; etc.)

  9. Click 'Have Disk' and click 'Browse.'

  10. Browse to the location of the unzipped driver files.

  11. Click 'Open' and click OK, then click Next.

  12. If you get a Microsoft warning, select 'Yes, Continue anyway.'

  13. You may need to restart the computer for the device to work properly.


For Windows 2000:

  1. Click Start > Run.

  2. Type in devmgmt.msc and click OK to get to the Device Manager.

  3. Right-click the desired device and click Properties.

  4. On the Driver Tab, click 'Update Driver' and click Next.

  5. Select 'Display a List of the known drivers' and click Next.

  6. If asked for a device type, select the appropriate type and select Next.

  7. (For a modem, select 'modems'; for sound, select 'Sound, video and game controllers'; for hotkey, select 'System devices'; for LAN or WLAN, select 'Network Adapters'; etc.)

  8. Click 'Have Disk' and click 'Browse.'

  9. Browse to the location of the unzipped driver files.

  10. Click 'Open' and click OK, then click Next.

  11. If you get a Microsoft warning, select 'Yes, Continue anyway.'

  12. You may need to restart the computer for the device to work properly.
PCMCIA/PC Card--Windows 95/98
Why won't my PCMCIA network/modem cards work in Windows 95/98?
If the Windows 95 operating system has been reinstalled without adherence to the procedure outlined in the operating instructions manual included with your laptop, the PCMCIA slots will not function correctly.

When dealing with PCMCIA modem/network adapter problems, it is recommended that the IRDA port be disabled in BIOS, as doing so frees up valuable system resources and prevents possible conflicts.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility. You can find the reference manual on your hard drive by clicking on Start > Programs > Panasonic > Reference Manual.

PCMCIA/PC Card--Windows 98/2000
What type of PCMCIA cards can I use?
Two Type-I or Type-II or one Type-III CardBus can be used.
Can my PCMCIA cards work in DOS?
Many PCMCIA cards can work in a DOS environment; however, these cards can be more difficult to install. Most PCMCIA cards come with an enabler program (executable) that activates the card for use in a DOS environment. Other PCMCIA cards may need special DOS drivers that need to be referenced in the two main DOS configuration files, CONFIG.SYS and AUTOEXEC.BAT. Please consult the manual that was included with the PCMCIA card for instructions on how to install that device in a DOS environment.
Reinstalling the Original Operating System
How do I reinstall my original operating system?
Please refer to the operating instructions that was included with your laptop. If you do not have operating instructions, you can access an online version at the Download Center.

For laptops with model numbers that contain RG, RJ and RA, you will need an FDD cable, part number CF-VCF281, to complete the reinstallation procedure. This cable allows a user to connect and operate the FDD and CDD components at the same time. Please contact your authorized Panasonic reseller for pricing and availability.

Technical Specifications
How can I view my PC information?
Specific system information (CPU, BIOS, RAM, ports, etc.) can be found in the DMI (Desktop Management Viewer) Application. To access the DMI Viewer Application, click Start > Programs > Panasonic > DMI Viewer. If you do not have this application installed on your Toughbook, it can be downloaded from the Download Center.
What type of memory can be used in the CF-28 Toughbook?
This depends on the specific model number:

CF-28M (Mk1) -- SDRAM, PC100-compliant

CF-28P (Mk2) -- SDRAM, PC133-compliant

CF-28S (Mk3) -- SDRAM, PC133-compliant
What type of network (LAN) card is installed in the CF-28 Toughbook and what speed will it support?
This depends on the specific model number.
What type of CPU is in the CF-28 Toughbook?
This depends on the specific model number:

CF-28M (Mk1) -- Intel® Mobile Pentium® III 600 MHz

CF-28P (Mk2) -- Intel® Mobile Pentium® III Processor M 800 MHz

CF-28S (Mk3) -- Intel® Mobile Intel® Pentium® III Processor M 1GHz
What type of wireless network (WLAN) card is installed in the CF-28 Toughbook?
CF-28 was available with an optional integrated Lucent or Cisco WLAN card.

Note: Only Certain models of the CF-28 Toughbook have an integrated WLAN card.
What VGA controller is used in the CF-28 Toughbook?
This depends on the specific model number:

CF-28M (Mk1) -- Silicon Motion 710 - 4MB VRAM

CF-28P (Mk2) -- Intel® 830M - Unified Memory Access (UMA) up to 32MB

CF-28S (Mk3) -- Intel® 830MG -- UMA up to 32MB
What type of sound card is in the CF-28 Toughbook?
This depends on the specific model number:

CF-28M (Mk1) -- ESS Technology - ESS1988S: PCI Audio

CF-28P (Mk2) -- SigmaTel STAC9757T

CF-28S (Mk3) -- SigmaTel STAC9757T
What chipset does the CF-28 Toughbook use?
This depends on the specific model number:

CF-28M (Mk1) -- Intel® FW82443BX

CF-28P (Mk2) -- Intel® 830MG

CF-28S (Mk3) -- Intel® 830MG
What is the CF-28 Toughbook's storage/memory capacity?
This depends on the specific model number:

CF-28M (Mk1) -- On-board: 128MB. Expandable up to 384MB

CF-28P (Mk2) -- On-board: 256MB. Expandable up to 512MB

CF-28S (Mk3) -- On-board: 256MB. Expandable up to 768MB
Touchpad/Touchscreen/Digitizer
How do I disable the IntelliMouse® Wheel mode on my touchpad?
The touchpad that is installed in the CF-28 uses a driver that emulates an IntelliMouse® (wheel mouse). To disable this feature, follow the procedure below:
  1. Locate the Touchpad icon on the Windows 95/98 taskbar (located to the left of the system clock). The Mouse Properties window appears.
  2. Click on the Motion tab.
  3. Locate the IntelliMouse® Wheel Mode checkbox and click it once.
  4. Locate the Vertical checkbox and click it once.
  5. Click on the Apply button to accept these changes.
  6. Click on the OK button to close the Mouse Properties window.
I installed an external mouse, and my touchpad and/or my touchscreen doesn't work anymore.
      What do I do?

Update the mouse driver back to the touchpad/touchscreen driver. Follow the instructions above for updating drivers.
How do I change my touchpad configuration?
Follow the procedure below:
  1. Using the touchpad, locate and double-click the My Computer icon.
  2. Locate and double-click the Control Panel icon.
  3. Locate and double-click the Mouse icon.
Browse through the Tap and Buttons, Pointers, Motion and General tabs to adjust your specific touchpad settings.
I reinstalled Windows, and now my touchscreen does not work. How do I reinstall my touchscreen?
Find the complete model number on the bottom of your laptop 'CF-28XXXXXXX' and locate the correct driver from the Download Center. Once you've downloaded the correct driver, extract the file to a new folder and go to Device Manager. You will need to manually update the 'PS2 compatible mouse' to the touchpad/touchscreen driver. Follow the instructions above for installing drivers.
Can I change my touchpad sensitivity?
The touchpad that is installed in the CF-28 series of laptops is known as a 'pressure sensitive' pad. There are no controls over the sensitivity of the pad, other than the amount of pressure you apply. There is, however, an acceleration feature that is enabled by default. If this feature is turned on and set to an extremely high setting, it can cause the mouse pointer to move across the screen (or 'jump') at an unusually fast rate. To change this behavior, follow the procedure below:
  1. Click on Start > Settings > Control Panel.
  2. Locate and double-click the Mouse icon.
  3. Click on the Motion tab.
  4. Reduce the pointer speed acceleration.
  5. Click on Apply.
Does my model come with a preinstalled touchscreen?
Laptops with model numbers that contain CF-28P3, CF-28S3, CF-28S4 and CF-28S5 do not come with a preinstalled .
Can I use an external mouse with my laptop?
Yes, it is possible to use an external mouse with the CF-28 series of laptops. However, certain types of wheel mice can interfere with the built-in touchpad's IntelliMouse® feature. If you are experiencing problems with your external mouse, try performing one or both of the following procedures.

  1. Disable the IntelliMouse® feature in the touchpad driver configuration screen.
    1. Locate the Touchpad icon on the Windows 95/98 taskbar (located to the left of the system clock). The Mouse Properties window appears.
    2. >Click on the Motion tab.
    3. Locate the IntelliMouse® Wheel Mode checkbox and click it once.
    4. Locate the Vertical checkbox and click it once.
    5. Click on the Apply button to accept these changes.
    6. Click on the OK button to close the Mouse Properties window.

  2. Replace the existing Touchpad driver with the Standard PS/2 mouse driver supplied with Windows.
    1. Using the touchpad, locate and double-click the My Computer icon.
    2. Locate and double-click the Control Panel icon.
    3. Locate and double-click the System icon
    4. Locate and click on the Device Manager tab.
    5. Locate and click on the plus sign next to the Mouse entry in the device list.
    6. Locate and double click on the Touchpad device entry.
    7. Locate and click on the Drivers tab that appears in the Touchpad Properties dialogue box.
    8. Locate and click on the Update Driver button.
    9. Click the radio button next to 'No, Select Driver from List.'
    10. Click the Next button.
    11. Click the radio button next to 'Show All Hardware' in the Update Device Driver Wizard dialogue box.
    12. Under Manufacturers, locate and click on (Standard Mouse Types) to highlight that menu item.
    13. Under Models, locate and click on Standard PS/2 Port Mouse to highlight that menu item.
    14. Click the Finish button.
    15. Click the Close button in the Standard PS/2 Port Mouse Properties dialogue box.
    16. Click the Close button in the System Properties dialogue box.
Does my model come with a preinstalled touchscreen?
Follow the procedure below:

Windows 95/98/NT 4.0 For laptops with model numbers that contain CF-28RA, CF-28EA and CF-28EB (but not CF-28EB DAM), follow the procedure below:
  1. Using the touchpad, click on Start > Programs > Touchscreen.
  2. Left click on Touchscreen Control.
  3. Left click on the Calibrate button.
  4. Follow the onscreen instructions to calibrate your touchscreen.
Windows NT For laptops with model numbers that contain EB DAM, follow the procedure below:
  1. Using the touchpad, double-click the My Computer icon.
  2. Locate and double-click the Util folder.
  3. Locate and double-click the Drivers folder.
  4. Locate and double-click the Tscreen folder.
  5. Locate and double-click the application file, CALWIN.EXE.
  6. Follow the onscreen instructions to calibrate the touchscreen device. Once you have completed the nine calibration steps, press Enter on your keyboard.
  7. Test the accuracy of the touchscreen device in the screen that follows.
  8. When you are done testing the touchscreen device, press Enter to accept all changes.
Note: When calibrating the , you might have to apply some pressure in order to register a "hit." Be careful not to apply an excessive amount of force.

TOUGHBOOK H2 BATTERY
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Email
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