Toughbook and Toughpad FAQs

Quickly find answers to the most frequently asked questions.
BIOS
How do I get into the BIOS Setup Utility?
When the laptop is first powered on, the Panasonic name appears in white lettering, with the phrase 'Press F2 to enter Setup' directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It might be necessary to press the key more than once.

Please go to the Setup Utility section of the online reference manual for a complete walkthrough of the BIOS Setup Utility.
CD-ROM Drive (CDD)/DVD
Is my CD/DVD drive bootable?
Internal CD/DVD drives for the Multimedia Pocket (MP) are bootable. Many (but not all) USB CD-ROM drives are bootable on the CF-52. All Panasonic USB CD-ROM drives are bootable. To boot to your bootable CD-ROM/DVD drive, follow the procedure below:

  1. When the Toughbook is first powered on, the Panasonic name appears in white lettering, with the phrase "Press F2 to enter Setup" directly below it. When this phrase appears on the screen, immediately press F2 on your keyboard. It may be necessary to press the key more than once.

  2. Using the Right Arrow key on your keyboard, highlight the Boot menu heading.

  3. Use the Up Arrow key or the Down Arrow key to select [IDE MP:] (for internal CD/DVD drive or [USB CDD:] (for USB CD/DVD drive.

  4. Then, using the F6 key, move the selected drive up the list to the No. 1 listing.

  5. Press the Esc key once.

  6. Save Values and Exit should be highlighted. Press Enter to choose the Save Values and Exit menu item. Press Enter again to confirm this choice. The Toughbook will automatically reboot itself.
How do I remove a CD/DVD drive from the multimedia pocket (MP)?
Press and hold the release button on the bottom of the drive and slide the device out of the multimedia pocket.
Hard Disk Drive (HDD)
Can I remove the hard drive on a CF-52 Toughbook?
Yes. The hard drive is located on the right side of the unit. Detailed instructions can found in the reference manual, available for download by visiting the Download Center
Integrated Wireless Modem
My EVDO modem does not work. How do I install the software?
Use Add/Remove Programs to uninstall the previous version of the connection manager software. Reboot your laptop and turn off your EVDO modem. Reinstall your driver and connection manger software and reboot laptop. Make sure the modem is on during the installation, so it can be detected and installed.
My EVDO modem is giving me an error 'USB not detected' message in Device Manager, which has resulted        in 'Searching for Modem' or 'Unable to Register' messages.

It is possible to avoid this by ensuring that normal, power-down protocols are followed. It is also important to note that, in the event of this error; it is not recoverable by the customer and must be returned to Sierra Wireless via Panasonic. If you see this message, please call 1-800-Laptop5 (800-527-8675).
Integrated Wireless Network Interface Card
How do I connect to my Network at Login with my WLAN?
You will need to enable the Single Sign On (SSO) feature of Intel®ProSet. Go to the Control Panel and choose Add/Remove Programs. Find Intel®ProSet and click Change/Remove. When the window opens, select Modify. Go to Tools > Administrative Tools > Single Sign On. Open Intel®ProSet and configure your settings.
How do I connect with my WLAN (Intel®ProSet Version 11.0)?
Open your Intel®ProSet software and make sure the switch radio is on. If it is not, select On. In the lower-right corner, click Refresh. When your network is found, click on it once and click Connect. Intel®ProSet will ask you to create a profile. Click Yes and input your network and security information into the profile. When you are done, click Finish.
Keyboard
Why is my keyboard producing the wrong characters when I type?
Make sure that Number Lock is not turned on. (You can tell if Number Lock is turned on by looking for the LED indicator light shaped like a padlock with a number 1 in it.) If this light is on, press the NumLk key to turn off Number Lock.
Manuals
Is there an online version of the operating instructions and/or reference manual?
You will find a copy of the reference manual if you go to Start > All Programs > Panasonic > Online Manuals. You can find both the operating instructions and reference manual by visiting the Download Center.
Model/Serial Number
How can I determine a Toughbook mobile computer's full model number and serial number?
This information is located on a bar-code label on the bottom of the Toughbook.

The full model number starts with CF-52, followed by several other characters (e.g., CF-52AJCGDBM). The serial number is a string of 10 characters: One number, followed by four letters, followed by five numbers (e.g., 1ABCD12345).

This information can also be found in the BIOS Setup Utility (See BIOS section).
How can I determine a Toughbook mobile computer's series/generation?
Currently, there is one generation (or Mark) of the CF-52 series Toughbook. The specific Mark can be determined by the first few characters of the model number.

Mark 1 (High End) -- CF-52A/B

Mark 1 (Low End) -- CF-52C/D
Operating Systems/Drivers
How do I install/update drivers on the CF-52?
All drivers are available for download by following the link below. All the files on this site are self-extracting. After downloading, run the file to extract its contents to your hard drive.

After extracting, there are generally two ways to install the drivers.

1. Run the setup file.

2. Perform an Update Driver on a device from the Device Manager and point to the folder that contains the extracted driver.

Additional Resources:
Download Center
What operating systems can I install on the CF-52?
The CF-52 models support Windows XP Professional SP2 and Windows Vista. Drivers are available by in the Download Center.
What operating systems are available preinstalled on the CF-52?
Current models of the CF-52 Toughbook are preinstalled with Windows XP Professional SP2. For additional information on available configurations, please consult with your authorized Panasonic reseller.
Options/Accessories
What type of memory can I get for my model?
Memory modules are available for purchase from any authorized Panasonic reseller. Check with your reseller or Panasonic Technical Support for compatible memory options.
What accessories are available for the CF-52?
For information on accessories available for a CF-52, please consult with your authorized Panasonic reseller.
PCMCIA/PC Card--Windows 98/2000
What type of PC cards can I use?
One Type II PC card and one PC express card
Reinstalling the Original Operating System
How do I reinstall the operating system?
To reinstall your operating system, you must have a CD drive in your multimedia pocket or an external Panasonic USB CD drive. When the laptop is first powered on, the Panasonic name appears in white lettering with the phrase 'Press F2 to enter Setup' directly below it.

When this phrase appears, immediately press F2 on your keyboard. Put the Panasonic recovery CD in your drive and use the arrow keys to move to the Boot tab. Change the order of boot so the CD drive boots first. To do this, highlight the CD drive and press F6 until CD drive is No.1. Press F10 to save your changes, exit and follow the instructions when your CD starts running.

Note: For a complete walkthrough of this procedure, please see the operating instructions for your specific Toughbook model by visiting the Download Center.
SD Card
Do I need to install a driver for my SD card?
If you have an SD card reader built into your laptop, Windows XP SP2 will automatically install a driver for it. If you do not have Windows XP SP2, please call 1-800-LAPTOP5 (800-527-8675) for the necessary file and a procedure to install the SD driver.
Technical Specifications
What type of sound card is in the CF-52 Toughbook?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- Intel®High Definition Audio Complaint

CF-52C/D (Mk1 Low End) Intel®High Definition Audio Complaint
What VGA controller is used in the CF-52 Toughbook?
CF-52C/D (Mk1 Low End) -- Intel®GMA x3100 - Unified Memory Access (UMA) up to 128MB/384MB (WXGA)
How can I view my PC information?
Specific system information (CPU, BIOS, RAM, ports, etc.) can be found in the Desktop Management (DMI) Viewer application. To access the DMI Viewer application, click Start > Programs > Panasonic > DMI Viewer. If you do not have this application installed on your Toughbook, it can be downloaded by visiting the Download Center.
What type of CPU is in the CF-52 Toughbook?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- Intel® Core 2 Duo Processor T7300 2.0GHz

CF-52C/D (Mk1 Low End) -- Intel® Core 2 Duo Processor T7100 1.8GHz
What is the CF-52 Toughbook's storage/memory capacity?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- On-board 1GB installed. Expandable to 4,096 MB

CF-52C/D (Mk1 Low End) -- On-board 1GB installed. Expandable to 4,096 MB
What type of wireless network (WLAN) card is installed in the CF-52 Toughbook?
This depends on the specific model number:

CF-52A (Mk1 High End) -- Intel® Wireless WiFi link 4965 AGN (802.11 a/b/g)

CF-52C (Mk1 Low End) -- Intel® Wireless WiFi link 4965 AGN (802.11 a/b/g)

Note: Certain models of the CF-52 Toughbook do not have an integrated WLAN card.
What chipset does the CF-52 Toughbook use?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- Mobile Intel® PM965 Express chipsets

CF-52C/D (Mk1 Low End) -- Mobile Intel® GM965 Express chipsets
What type of memory can be used in the CF-52 Toughbook?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- DDR2 SDRAM, PC2-5300-compliant

CF-52C/D (Mk1 Low End) -- DDR2 SDRAM, PC2-5300-compliant
What is the Front Side Bus (FSB) of the CF-52 Toughbook?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- 800 MHz

CF-52C/D (Mk1 Low End) -- 800 MHz
What type of network card is installed in the CF-52 Toughbook and what speed will it support?
This depends on the specific model number:

CF-52A/B (Mk1 High End) -- Intel®82566MM Gigabit Network Connection

CF-52C/D (Mk1 Low End) -- Intel®82566MM Gigabit Network Connection
Touchpad/Touchscreen/Digitizer
I installed an external mouse, and my touchpad no longer works properly. What do I do?
Reinstall the touchpad driver.
Universal Serial Bus (USB)
How many USB ports are on a CF-52?
The CF-52 has two USB port on the right side and two USB ports on the back.
Video Display Adaptor
How do I toggle the display between the Toughbook's LCD and an external monitor/projector?
Pressing FN and F3 at the same time will toggle the Toughbook display between the Toughbook LCD, the external monitor/projector and both simultaneously.
How do I install/re-install the Video Driver?
If the LCD does not display properly or there is a 'Video Controller' showing with an error in the Device Manager, install /re-install the Video Driver. Download the appropriate Video Driver from Panasonic's website by following the link below. Extract the contents of the file, then run the Setup file (accept all default settings). You may need to restart the Toughbook.

Additional Resources:
Download Center
Wireless Networking
Will there be a retrofit for any older models?
There is no plan to offer Gobi on older models.
How can administrative rights be locked down to comply with corporate IT security guidelines?
We are in the process of developing options for compliance with IT security policies.
Will Panasonic ensure that LTE, WiMax and HSUPA are all compatible?
As the above technologies are all different, Panasonic would not be able to ensure compatibility between them. Panasonic Toughbook laptops with Gobi will support HSUPA. Panasonic will evaluate other new technologies as the cellular technology and module vendors announce their commercial availability.
Will Gobi enable faster speeds or any other benefits beyond carrier selection flexibility?
Gobi will support the latest performance level of each carrier. At this moment, it is EV-DO Rev. A for Sprint and Verizon Wireless and HSPA 3.6 for AT&T. Gobi will also support HSPA 7.2 if and when AT&T's network is upgraded to 7.2.
I am confused by certification dates and launch dates - when can I order and deliver units with Gobi?
Launch date is the date you can quote and order. Commercial Availability is the date we can deliver units with Gobi.
If I do not want a Gobi chip - are there alternatives?
It is Panasonic's plan to embed Gobi modules into all new models. Panasonic is not planning for an alternate module.
Will the first version of the Gobi chip set currently being installed in 19's and 30's last forever or
      at least 3 years?
The life cycle of Gobi will be determined by Qualcomm. That said, Gobi will be supported by Panasonic according to the standard Toughbook warranty and spare parts policy. According to Qualcomm, there will be future Gobi modules to accommodate enhancements in the carriers' networks.
Please explain why launch dates vary between carriers.
Each carrier uses a different process to test embedded laptops. Even when Panasonic submits the test units to all three carriers on the same day, most likely the technical acceptance dates for each carrier will be different.
Can I use Gobi to switch to another carrier even if I don't have a contract yet with that carrier?
The CSA will load the carrier image of another carrier even if you don't have a contract. When you initiate the new connection manager, it will ask you to set up an account in order to be connected to the network.
Do I have to have a contract with all three US carriers to use Gobi?
You will need to have a valid contract for each carrier you have selected with CSA. It can be one or more than one, depending on your business needs.
Can I add a Gobi module to my wireless ready Toughbook laptop?
The Toughbook CF-19 Mark 2, CF-30 Mark 2 and CF-52 Mark 2 wireless ready models can accept the Gobi module as an after market installation.
Does having a Gobi radio enable GPS in my Toughbook laptop? If so, how accurate is it?
The Gobi module does include a native GPS capability. At this time, Panasonic has chosen not to use this GPS function. In the Toughbook CF-19 and CF-30, Panasonic is using a separate GPS module that provides highly accurate positioning data.
How does the price of a Gobi radio compare with the Novatel or Sierra modules I have been buying?
Gobi module prices, when installed in the factory, in most cases will be less than the previous CDMA or GSM modules.
Can I use a Gobi radio on the T-Mobile network?
According to Qualcomm, Gobi is not certified on T-Mobile in the US. However, Gobi is certified on T-Mobile in Europe.
Is Gobi currently compatible with LTE, WiMax, or other 4G technologies?
Gobi will not support 4G technologies, which may include LTE and WiMax.
Is Gobi backwards compatible if I am in an area without 3G?
Yes, Gobi will support 2G services in both CDMA and GSM networks, depending on which carrier has been selected.
Will my Gobi radio come with a SIM card if I want to use it with the AT&T network?
We will not include an AT&T SIM in Panasonic product shipments until sales are resumed.
Is GOBI an acronym? If so, what does it stand for?
No, Gobi is a trademark name by Qualcomm. It stands for Global Mobile Internet.

TOUGHBOOK BATTERY RECALL

H2 batteries and optional battery packs for H1, H2 and U1.
LEARN MORE
For customer support in the US please contact Panasonic Customer Support:
Phone
855-772-8324 Option 1
Email
H2BatteryProgram@us.panasonic.com

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