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TBR Graphic Charts
"As a primary computing and communication device for many mobile users, notebooks have become mission critical. Since 1999 the rate of notebook damage and the cost per incident have both risen dramatically. As your notebook fleet continues to expand costs will continue to rise. System survivability characteristics and the cost of mobility should be the primary concern of IT managers."
2001 Technology Business Research, Inc.
Technology Business Research, a premier marketing research firm specializing in the high technology arena, conducted a survey to determine the state of notebook computer reliability. The results were astounding.
TBR's Key Findings
Based on a survey of 400+ IT Managers, Front Line Managers and Notebook Users:
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The number of shipped notebooks has increased by 71% since 1999.
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In this time, notebook damage rates have risen by 22.5%.
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The top three causes of notebook damage are drops, liquid spills and objects falling on the notebook.
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80% of components damage involves screens, cases, keyboards and hard drives.
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The average notebook damage incident costs $2,900. Only 28% of the total cost is direct repair parts and labor.
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Like never before, mobility is a key issue-both in terms of productivity and finance. It is essential that computer design meets the challenges facing mobile workers and addresses the "hidden cost of mobility."
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the TBR Graphic Charts
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