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Field Service

Service Mobility Solutions


The integrated wireless technology found in rugged Panasonic Toughbook® laptops gives service technicians access to the information they need on-the-go and the reliable connectivity they require to work effectively in the field.

Service technicians need instant access to customer information and the ability to stay networked, in order to perform their jobs more effectively. Panasonic Toughbook® mobile computers integrate reliable wireless technology, providing technicians with up-to-the-minute job assignments, the ability to transmit parts requests and log service reports in real-time, and the option to research legacy appliances. Technicians can use the integrated voice response (IVR) technology to place phone calls to customers while in transit. In addition, Toughbook laptops are built with a rugged exterior for reliability, ensuring less downtime and greater productivity.
    This solution consists of:
  • Model:
  • Additional hardware:
    • Gamber Johnson docking station
    • Gamber Johnson vehicle mount
    • Pentax mobile Bluetooth printer
    • O'Neil Bluetooth printer
  • Wireless:
  • Software:
    • Artificial intelligence scheduling and dispatch software
    • Automatic vehicle location system
    • Integrated voice response (IVR)
  • Professional services:
    • Battery warranty
    • Protection Plus
  • Warranty: 3-year limited warranty, parts and labor
  • Software partner: ServicePower, Inc.
Toughbook 19
Toughbook 19
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