Insurance Case Studies

Aflac, one of the nation's largest insurance companies, needed to increase productivity in the field and improve customer satisfaction. They chose to equip their large team of sales professionals with reliable Panasonic Toughbook mobile computers. The insurer distributed more than 8,600 semi-rugged Toughbook laptops to its field force of salespeople and coordinators. The deployment allowed Aflac to eliminate its paper-based system which, in turn, improved productivity and allowed its sales force to focus on generating new business. The solution also allowed agents to improve customer service through more one-to-one interaction, a key ingredient for increasing incremental sales.

As the second-largest seller of employee benefits at the workplace, Colonial Life and Accident Insurance Company needed a reliable mobile computing solution to maximize sales opportunities in the field. The insurer equipped its more than 3,000 sales agents with Panasonic Toughbook mobile computers. To enhance their sales process, the embedded wireless feature was used to access to proprietary sales technology in real time and to automate the benefits enrollment process. The durability and reliability of Toughbook laptops have also helped reduce Colonial Life's technology help-desk calls, helping the insurer better manage IT support costs and keeping agents focused on customer sales and service.

Indiana Farm Bureau Insurance, one of the largest writers of insurance in the state of Indiana, wanted to increase appraiser productivity in the field with a computer solution that insured uptime and worked in all weather conditions. The company furnished its staff of appraisers with the Panasonic Toughbook 73 and the Toughbook Wireless Display to provide them with a total mobile solution while in the field. Armed with their new high-performance Toughbook mobile computers, appraisers were able to access Indiana Farm's business systems and corporate information to more efficiently and effectively process claims from the field. Equipped with more durable and reliable mobile computers, appraisers gained more flexibility in the field and, in turn, improved customer response times.