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With Panasonic's Hot Swap Management Service, the T-Force team sends the user a fully functional Toughbook® computer from a reserve of customer-owned Toughbook computers stored at Panasonic's National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the hard drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement Toughbook and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged and put back into the customer's own inventory for future use. This service enables the organization's users to stay productive and experience maximum efficiency.
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Hot Swap Management Service differs from Panasonic's Express Loaner Service, where a working unit is lent to a user while the original unit is repaired. Once the original unit is serviced, the loaner is returned to Panasonic. With Hot Swap, the user keeps the replacement unit. Hot Swap Management Service is usually used by organizations that assign their computers to a vehicle rather than an individual.
Within the United States, there are no shipping charges to or from Panasonic's National Service Center for all Toughbook computers covered by this service.
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