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Panasonic's On-site Service repairs and maintains Toughbook® laptops at the organization's location. This plan is particularly valuable when data security concerns eliminate the possibility of shipping a laptop to an off-site location for repair. On-site Service is performed by technicians using only Panasonic-approved parts. This service reduces the mobile computer support burden on the organization's in-house IT resources.
On-site Service is available to office workers, field service technicians, law enforcement personnel, the military, healthcare and other mobile professionals within the United States and at selected global locations. To initiate service, users call Panasonic Technical Support, which is available 24 hours a day, 365 days a year. The T-Force team member dispatches a service technician. The on-site response time in the top
50 major American metropolitan areas is the next business day. Locations more than 50 miles outside the top 50 major metropolitan markets may require slightly more time.
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