What is Hot Swap Service?
Panasonic stores organization-owned spare Toughbook computers and ships them to the organization's users in exchange for their non-functioning laptop. The user keeps the swapped computer. The original unit is serviced and stored by Panasonic until another user needs to Hot Swap.
Is shipping included in the cost of the Hot Swap program?
Yes, Panasonic ships Hot Swap units and the units that need repair for next business day delivery to and from the National Service Center at no charge.
Does the free shipping mean the Hot Swap will be shipped anywhere?
No, Panasonic provides next business day delivery at no charge for Hot Swaps to and from locations within the United States only.
Are the Hot Swap Toughbook units provided as part of the Hot Swap Management Service?
No, the Toughbook units used in the Hot Swap pool are purchased by the organization and stored at Panasonic's National Service Center. These units always remain the property of the organization and are used only as loaners to users who work for the organization, never other organizations.
Is the Panasonic Hot Swap Management Service available for more than three years?
Yes. The package is available for three, four or five years.
Does the customer also have to purchase Disk Image Management since Panasonic re-images the Hot Swap prior to shipment?
No. Disk Image Management is included in the Hot Swap Management Service.
Where are the Panasonic Hot Swap Management Services performed?
All Hot Swap Management Services are performed at Panasonic's National Service Center.
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