What is On-site Service?
With On-site Service, the technician goes to the Toughbook laptop, rather than the laptop being shipped to Panasonic's National Service Center.
What is the advantage of On-site Service?
It is more convenient for the user who will not have to pack and ship the non-functioning unit. This is also an advantage when security is a concern. Confidential data never leaves the user's location.
Can Panasonic provide On-site Service outside the United States?
Yes. On-site Service is presently available in selected countries in Europe, North America, Asia and the Middle East. For a complete listing of countries with service, please refer to the On-site Service brochure.
What if the country where On-site Service is needed does not appear on the list?
Panasonic continually adds countries to the coverage area. Based on geography, Panasonic may be able to establish a servicing partner arrangement upon request.
How does a user request On-site Service when needed?
The user calls 1-800-LAPTOP5. This number is also available from more than 100 countries outside the United States.
How soon after calling 1-800-LAPTOP5 does a service technician arrive on site?
In most cases, the next business day, if the user called 1-800-LAPTOP5 before 4PM (EST) and is located near one of the top 50 cities in the United States. Beyond those regions, On-site Service will arrive on the second business day.
What types of service can be performed by the On-site Service technician?
All components can be serviced on-site. In the event a repair is out-of-warranty, an estimate for service is given to the customer before proceeding. Customer charges include parts, labor, shipping and all applicable taxes.
Is On-site Service available every day?
No. On-site Service is not available Saturday, Sunday or federal holidays.
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