Extended Battery Warranty FAQs
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What is the Panasonic Extended Battery Warranty program?
A program that provides for the replacement of the original Toughbook® battery, if necessary, after the expiration of the standard 1-year warranty.
Why would a customer purchase this option as opposed to buying new batteries if they are needed?
This plan assures a fixed cost to battery replacement over the life of the deployment rather than the potentially higher cost of buying multiple new batteries as needed.
Are there any options in the length of warranty coverage?
Yes. The Extended Battery Warranty program may be purchased in yearly increments up to four additional years for a total of as many as five years of coverage, including the original warranty period.
What is the process of determining if a battery is eligible for replacement?
The user calls the Panasonic hotline where a technician asks a short series of qualifying questions. If the battery capacity appears to be 50% or less of original capacity, the technician arranges to ship a replacement to the user at no expense.
Who ships the replacement battery?
Panasonic's National Service Center.
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