Extended Warranty Services FAQs

It's a supplemental warranty covering accidental, physical damage to a Toughbook mobile computer, which is not covered by the standard or extended warranties.

The standard 3-year limited warranty provides coverage against defects in materials and/or workmanship. Protection Plus provides coverage against accidental physical damage, which is excluded under the standard warranty.

No. Protection Plus does not cover such situations as intentional abuse, fire, loss, theft, normal wear, cosmetic issues not affecting functionality, improper maintenance by a party other than an authorized Panasonic Service Provider or acts attributable to God.

The coverage is very generous, covering major and non-major components. The maximum benefit is one major component repair per unit, per year. Major components include: LCD, motherboard, keyboard or hard drive.

Whenever possible, Panasonic will replace the destroyed unit with an identical unit. In the event this is not possible, Panasonic will provide the next closest unit that is equal or greater in value.

Protection Plus may be purchased to cover the Toughbook for up to five years from the date of original purchase.