Protection Plus provides an added layer of coverage against accidental physical damage that occurs during regular use of a Toughbook® mobile computer. Accidental damage is not covered by the Panasonic standard limited warranty or extended warranty, but is covered by Protection Plus. This supplemental coverage can reduce the inconvenience and expense of repairs necessitated by accidental damage. It can also enhance the productivity of the mobile workforce, increasing uptime.
All system components, except consumable items, are covered by Protection Plus. Consumable items include: battery, battery charger and stylus pens. The program covers up to one major failure per unit, per year for the LCD screen, keyboard, hard drive and motherboard. Other components have even better coverage. When necessary, Panasonic will repair or replace the unit with a model of equal or greater value.
If a Toughbook laptop is accidentally damaged, the user calls Panasonic Technical Support at 1-800-LAPTOP5. A Panasonic Toughbook Services team member works with the user to assess the damage and arranges for repair of the unit or delivery of a replacement part at no charge within the United States.