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Toughpad FZ-A1 Services

Core manufacturer means higher quality control, We are the only major manufacturer that designs and tests our tablets and most key components in our own factory. This allows us to control quality, consistency and parts availability every step of the way.
Lower total cost of ownership (TCO), Lower failure rates mean fewer repair expenses and less downtime. Our rugged computers average better than 20% lower total cost of ownership over five years compared to commercial-grade notebooks - and we expect the same results with our commercial-grade tablets. That translates to hundreds of dollars of savings per unit.
Faster service and minimal downtime, Panasonic's world-class service and support ensure that Toughpad repair time will be minimal.
  • Three-year limited international warranty on Toughpad tablets (compared to the one-year warranty offered by most commercial-grade tablet manufacturers)
  • 24/7 technical support hotline (800-662-3537) in English, Spanish and Portuguese with an average speed to answer below 1 minute
  • Industry-benchmark turnaround time on repairs average less than 2 days
  • In-warranty repair with no charge for shipping to and from our National Service Center
  • Website support, including internet chat, web portal, FAQs and manuals
  • Extended warranty and battery warranty replacement program options
  • Toughpad Protection Plus program option for accidental damage coverage
  • Hot swap program option for next day swap replacement

Managed IT Services

Tier 1 help-desk services, providing tablet hardware and operating system support Monday-Friday 9 am to 5 pm. In-depth troubleshooting or access is coordinated through local deskside support resources.
Tier 2 services, providing tablet hardware and operating system support Monday-Friday 9 am to 5 pm. Remote troubleshooting tools are utilized. This service provides resources to assist Level 1 support resolve technical problems and investigating elevated problems by confirming problem validity and seeking known solutions for more complex issues. This is suitable for locations where there are no local deskside technicians available for advanced troubleshooting.
Network Monitoring and Management services include alert/alarm monitoring, device operating system patch management, and performance reporting. These functions provide effective problem diagnostics and statistical gathering of traffic to enable more efficient administration and network tuning.

Frontline Consulting

Frontline Consulting Service is a project management-driven service that assigns Panasonic technology consultants to ensure a successful product deployment. The consultants specialize in every phase of your deployment including:

  • IT management technologies
  • Network & wireless technologies
  • Software development
  • Field engineering

The Panasonic Consultant Service team will follow your deployment through every phase of the information technology lifecycle, which includes planning, engineering, validation, deployment, and post-deployment wrap up. Panasonic offers a comprehensive suite of solutions to help roll out, install, support and monitor your technology.

  Deployment Services Project Management Services
 
  Frontline deployment service CF-S09TFMFDSVC Project logistics management (per Day) CF-SVCFLDPROJ       
  Frontline deployment service (less than 150 units) CF-S09TFMDSVC Project logistics management (per Unit) CF-SVCPROJMGMT       

Extended Warranty & Protection Plus Service Programs

Extended Warranty*
This warranty enables your organization to extend the 3-year standard warranty coverage that comes with every Panasonic Toughpad computer to either 4 or 5 years depending on budget needs. A separate battery warranty program is available under the Extended Warranty Battery Replacement program.

1 Additional Year FZ-SVCTPEXT1Y
2 Additional Years FZ-SVCTPEXT2Y

Extended Warranty
Battery Replacement Only
This warranty enables your organization to extend the 1 year standard battery warranty coverage that comes with every Panasonic Toughpad computer to either 2, 3, 4 or 5 years depending on budget needs.

1 Additional Year FZ-SVCTPBXW1Y
2 Additional Years FZ-SVCTPBXW2Y
3 Additional Years FZ-SVCTPBXW3Y
4 Additional Years FZ-SVCTPBXW4Y

Protection Plus**
This warranty adds an additional layer of protection that enhances the standard warranty coverage by protecting against accidental physical damage that occurs during regular use of a Toughpad computer. This warranty program may be purchased for the 3 year warranty period or for 1 or 2 additional years beyond the standard warranty period.

3 Year FZ-SVCTPNF3Y
4 Years FZ-SVCTPNF4Y
5 Years FZ-SVCTPNF5Y

This service minimizes user downtime by shipping customer-owned Toughpad devices, configured with the applicable image, for next business-day delivery directly to your organization's users from our National Service Center to replace the Toughpad that needs to be sent in for repair. This program may be purchased for the 3 year warranty period or for 1 or 2 additional years beyond the standard warranty period.

3 Year FZ-SVCTPHS3Y
4 Years FZ-SVCTPHS4Y
5 Years FZ-SVCTPHS5Y

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