Toughpad FZ-A1 Services
Core manufacturer means higher quality control,
We are the only major manufacturer that designs and tests our tablets and most key components in our own factory. This allows us to control quality, consistency and parts availability every step of the way.
Lower total cost of ownership (TCO),
Lower failure rates mean fewer repair expenses and less downtime. Our rugged computers average better than 20% lower total cost of ownership over five years compared to commercial-grade notebooks - and we expect the same results with our commercial-grade tablets. That translates to hundreds of dollars of savings per unit.
Faster service and minimal downtime,
Panasonic's world-class service and support ensure that Toughpad repair time will be minimal.
- Three-year limited international warranty on Toughpad tablets (compared to the one-year warranty offered by most commercial-grade tablet manufacturers)
- 24/7 technical support hotline (800-662-3537) in English, Spanish and Portuguese with an average speed to answer below 1 minute
- Industry-benchmark turnaround time on repairs average less than 2 days
- In-warranty repair with no charge for shipping to and from our National Service Center
- Website support, including internet chat, web portal, FAQs and manuals
- Extended warranty and battery warranty replacement program options
- Toughpad Protection Plus program option for accidental damage coverage
- Hot swap program option for next day swap replacement
Managed IT Services
Tier 1 help-desk services, providing tablet
hardware and operating system support
Monday-Friday 9 am to 5 pm. In-depth
troubleshooting or access is coordinated
through local deskside support resources.
Tier 2 services, providing tablet hardware
and operating system support Monday-Friday
9 am to 5 pm. Remote troubleshooting tools
are utilized. This service provides resources
to assist Level 1 support resolve technical
problems and investigating elevated problems
by confirming problem validity and seeking
known solutions for more complex issues.
This is suitable for locations where there are
no local deskside technicians available for
Network Monitoring and Management
services include alert/alarm monitoring,
device operating system patch management,
and performance reporting. These functions
provide effective problem diagnostics and
statistical gathering of traffic to enable more
efficient administration and network tuning.
Frontline Consulting Service is a project management-driven service that assigns Panasonic technology consultants to ensure a successful product deployment. The consultants specialize in every phase of your deployment including:
- IT management technologies
- Network & wireless technologies
- Software development
- Field engineering
The Panasonic Consultant Service team will follow your deployment through every phase of the information technology lifecycle, which includes planning, engineering, validation, deployment, and post-deployment wrap up. Panasonic offers a comprehensive suite of solutions to help roll out, install, support and monitor your technology.
||Project Management Services
||Frontline deployment service
||Project logistics management (per Day)
||Frontline deployment service (less than 150 units)
||Project logistics management (per Unit)
Extended Warranty & Protection Plus Service Programs
This warranty enables your organization to extend the 3-year standard
warranty coverage that comes with every Panasonic Toughpad
computer to either 4 or 5 years depending on budget needs. A
separate battery warranty program is available under the Extended
Warranty Battery Replacement program.
1 Additional Year FZ-SVCTPEXT1Y
2 Additional Years FZ-SVCTPEXT2Y
Battery Replacement Only
This warranty enables your organization to extend the 1 year standard
battery warranty coverage that comes with every Panasonic Toughpad
computer to either 2, 3, 4 or 5 years depending on budget needs.
1 Additional Year FZ-SVCTPBXW1Y
2 Additional Years FZ-SVCTPBXW2Y
3 Additional Years FZ-SVCTPBXW3Y
4 Additional Years FZ-SVCTPBXW4Y
This warranty adds an additional layer of protection that enhances the
standard warranty coverage by protecting against accidental physical
damage that occurs during regular use of a Toughpad computer. This
warranty program may be purchased for the 3 year warranty period or
for 1 or 2 additional years beyond the standard warranty period.
3 Year FZ-SVCTPNF3Y
4 Years FZ-SVCTPNF4Y
5 Years FZ-SVCTPNF5Y
This service minimizes user downtime by shipping customer-owned
Toughpad devices, configured with the applicable image, for next
business-day delivery directly to your organization's users from our
National Service Center to replace the Toughpad that needs to be sent
in for repair. This program may be purchased for the 3 year warranty
period or for 1 or 2 additional years beyond the standard warranty period.
3 Year FZ-SVCTPHS3Y
4 Years FZ-SVCTPHS4Y
5 Years FZ-SVCTPHS5Y
*Does not include battery replacement beyond the Tablet 1 year battery warranty. If Battery XW is not purchased, all battery replacements after 1 year from purchase are considered out of warranty and chargeable.
**Customer purchases the swap pool units. Spare unit quantity based on user hours and environment and should be minimum of 4% of installed units. Drive imaging included in SKU pricing. Replacement unit is shipped the same day if the call is received before 3 PM ET.