Reference

Troubleshooting Guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca) , or an authorized Servicentre closest to you.

In other areas, consult your dealer.

Power

No power.
  • Insert the AC power supply cord securely into the household AC outlet.
The unit is automatically switched to the standby mode.
  • To conserve power, the unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the power back to ON.
  • The unit was switched to standby by the SLEEP timer.
Operation

No response when buttons pressed.
  • Some operations may be prohibited by the disc.
  • The unit may not be operating properly due to lightning, static electricity or some other external factor.
Reset procedure:

Press [POWER     ] to switch the unit to the standby mode and then back to ON.

Alternatively, press [POWER     ] to switch the unit to the standby mode, disconnect the AC power supply cord, and then reconnect it.
No operations can be performed with the remote control.
Play fails to start even when [     ] ( PLAY ) is pressed.

Play starts but then stops immediately.

  • Condensation has formed: Wait 1 to 2 hours for it to evaporate.
  • This unit cannot play discs other than DVD, CD and Video CD.
  • You can only play DVD if their region number is the same or includes the same region number as the unit or if the DVD is marked "ALL". Confirm the region number for the unit on the rear panel.
  • The disc may be dirty and may require cleaning.
  • Ensure that the disc is installed with the label of the side to be played facing upwards.
Alternative languages fail to be selected.
  • An alternative language is not selected with discs which do not contain more than one language.
  • In the case of some discs, the alternative language cannot be selected with [AUDIO] or [SUBTITLE]. Try selecting it from the disc's menu if one is available.
No menu play.
  • Menus are only displayed if they are recorded on the disc.
No subtitles.
  • Subtitles appear only with discs that contain them.
  • Subtitles are cleared from the television. Display the subtitles.
Soundtrack and/or subtitle language is not the one selected with the SETUP menus.
  • The language is not recorded on the disc.
Angle cannot be changed.
  • This function is dependent on software availability. Even if a disc has a number of angles recorded, these angles may be recorded for specific scenes only.
Dialogue Enhancer has no effect.
  • This feature does not work when the unit is outputting bitstream signals.
You have forgotten your ratings password.

Reset all the settings to Factory Preset.

While stopped, press and hold [     ] and [     ] on the unit and then also press and hold [     ] on the unit until "Initialized" disappears from the television. Turn the unit off and on again. All settings will return to the default values.
Sound

No sound.

Distorted sound.

  • Check the connections.
  • Check the volume on the equipment you have connected.
  • Ensure that the input settings for the television and stereo system are correct.
  • Turn Advanced Surround off if it causes distortion.
Piercing noise comes from the speakers.
  • If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal, ensure you have selected the correct settings for "Dolby Digital", "DTS Digital Surround" and "MPEG *" in the SETUP menu's Audio menu.
*Only for the Middle East, South Africa, Australia and N.Z.
Picture

Picture distorted.
  • Some distortion is normal during SEARCH.
No picture.
  • Ensure that the equipment is connected properly.
  • Make sure the television is on.
  • Ensure the television's video input setting (e.g., VIDEO 1) is correct.
The picture shown on the televi-sion is not normal. (The sides of the picture are cut off or black bands appear at the top and bottom of the screen.)
  • Go to the Video menu in the SETUP screen, and change "TV Aspect" to suit your television. You may also need to change the screen mode on the television itself.
  • Ensure that the unit is connected directly to the television, and is not connected through a video cassette recorder.
  • The 4:3 TV ZOOM function is on.
Picture quality is poor.
  • Check the settings in the On-Screen Menu Icons' Video menu.
The SETUP menus and other screens shown on the television are displayed incorrectly. Colors appear faded.
  • The unit and television are using different video systems.

    \For\the\Middle\East,\South\Africa,\Australia\and\N.Z.\

    Use a multi-system or PAL television.

    \For\others\

    Use a multi-system or NTSC television.
Unit displays

NO PLAY

  • You inserted a disc the unit cannot play; insert one it can.
CHECK DISC

  • Disc is dirty. Wipe the disc clean.
H    

    stands for a number.
  • Trouble is likely to have occurred. The number following H depends on the status of the unit.

    Reset procedure:

    Press [POWER     ] to switch the unit to the standby mode and then back to ON. Alternatively, press [POWER     ] to switch the unit to the standby mode, disconnect the AC power supply cord, and then reconnect it.

  • If the service numbers fail to clear, note the service number and contact a qualified service person.
NO DISC

  • You haven't inserted a disc; insert one.
  • You haven't inserted the disc correctly; insert it correctly.
Television displays

No on-screen display.
  • Go to Display in the SETUP menus, and select "On" for "On-Screen Messages".
On-Screen Menu Icons not displayed or only partially displayed on the television.
  • Press [     ] while the rightmost icon is highlighted to move them down.
The disc's menu is displayed in a different language.
  • Go to Disc in the SETUP menus, and select the preferred language for Menus.

Glossary

Bitstream

This is the digital form of multiple channel audio data (e.g., 5.1 channel) before it is decoded into its various channels.

Decoder

A decoder restores the coded audio signals on DVDs to normal. This is called decoding.

Dolby Digital

This is a method of coding digital signals developed by Dolby Laboratories. Apart from stereo (2-channel) audio, these signals can also be 5.1-channel audio. A large amount of audio information can be recorded on one disc using this method.

Dolby Pro Logic

A surround system where a 4-channel audio track is recorded as 2 channels and then is restored to 4 channels for play. The surround channel is monaural and can reproduce up to 7 kHz.

DTS (Digital Theater Systems)

This surround system is used in many movie theaters around the world. There is good separation between the channels, so realistic sound effects are possible.

Dynamic range

Dynamic range is the difference between the lowest level of sound that can be heard above the noise of the equipment and the highest level of sound before distortion occurs.

Frame still and field still

Frames are the still pictures that go together to make a moving picture.

There are about 30 frames shown each second.

One frame is made up of two fields. A regular television shows these fields one after the other to create frames.

A still is shown when you pause a moving picture. A frame still is made up of two alternating fields, so the picture may appear blurred, but overall quality is high.

A field still is not blurred, but it has only half the information of a frame still so picture quality is lower.

I/P/B

MPEG 2, the video compression standard adopted for use with DVD-Video, codes frames using these 3 picture types.

I: Intra coded picture (I-picture)

This is the standard picture and is a complete picture in itself. This means it has the best picture quality and is the best to use when adjusting the picture.

P: Predictive coded picture (P-picture)

This picture is calculated based on past I or P-pictures.

B: Bidirectionally-predictive coded picture (B-picture)

This picture is calculated by comparing past and future I and P-pictures

So it has the lowest volume of information.

Linear PCM (pulse code modulation)

These are uncompressed digital signals, similar to those found on CDs.

Playback control (PBC)

If a Video CD has playback control, you can select scenes and information with menus (called menu play in these instructions).

Limited Warranty (U.S.A.)

Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America

One Panasonic Way Secaucus, New Jersey 07094

Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc.

Ave. 65 de Infantería, Km. 9.5

San Gabriel Industrial Park, Carolina, Puerto Rico 00985

Panasonic DVD Player/Recorder Limited Warranty

Limited Warranty Coverage

If your product does not work properly because of a defect in materials or workman-ship, Panasonic Consumer Electronics Company or Panasonic Sales Company (collectively referred to as "the warrantor") will, for the length of the period indicated on the chart below, which starts with the date of original purchase ("warranty period"), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.

Product or Part Name Parts Labor
DVD Player One (1) Year Ninety (90) Days
DVD Recorder One (1) Year One (1) Year
Rechargeable Batteries, DVD-RAM Disc (in exchange for defective item) Ten (10) Days Not Applicable
During the "Labor" warranty period there will be no charge for labor. During the "Parts" warranty period, there will be no charge for parts. You must carry-in or mail-in your product during the warranty period. If non-rechargeable batteries are included, they are not warranted. This warranty only applies to products purchased and serviced in the United States or Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not sold "as is". A purchase receipt or other proof of the original purchase date is required for warranty service.

Carry-In or Mail-In Service

For Carry-In or Mail-In Service in the United States call 1-800-211-PANA(7262) or visit Panasonic Web Site: http://www.panasonic.com

For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)-768-2910.

Limited Warranty Limits And Exclusions

This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel, office, restaurant, or other business), rental use of the product, service by anyone other than a Factory Servicenter or other Authorized Servicer, or damage that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER "LIMITED WARRANTY COVERAGE". THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PROD-UCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time, travel to and from the servicer, loss of media or images, data or other recorded content. The items listed are not exclusive, but are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this product develops during or after the warranty period, you may contact your dealer or Servicenter. If the problem is not handled to your satisfaction, then write to the warrantor's Consumer Affairs Department at the addresses listed for the warrantor.

PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.

For Product Information, Operating Assistance, Literature Request, Dealer Locations, and all Customer Service inquiries please contact:

1-800-211-PANA (7262), Monday-Friday 9 am-9 pm; Saturday-Sunday 9 am-7 pm, EST.

Web Site: http://www.panasonic.com

You can purchase parts, accessories or locate your nearest servicenter by visiting our Web Site.

Accessory Purchases:

1-800-332-5368 (Customer Orders Only)

Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032

(6 am to 5 pm Monday-Friday; 6 am to 10:30 am Saturday; PST)

(Visa, MasterCard, Discover Card, American Express, Check)

Service in Puerto Rico

Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/Factory Servicenter:

Ave. 65 de Infanteria, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985

Phone (787) 750-4300 Fax (787) 768-2910

Product Service (U.S.A. and Canada)

  1. Damage requiring service-The unit should be serviced by qualified service personnel if:

    (a) The AC power supply cord or AC adaptor has been damaged; or

    (b) Objects or liquids have gotten into the unit; or

    (c) The unit has been exposed to rain; or

    (d) The unit does not operate normally or exhibits a marked change in performance; or

    (e) The unit has been dropped or the cabinet damaged.

  2. Servicing-Do not attempt to service the unit beyond that described in these operating instructions. Refer all other servicing to authorized servicing personnel.
  3. Replacement parts-When parts need replacing ensure the servicer uses parts specified by the manufacturer or parts that have the same characteristics as the original parts. Unauthorized substitutes may result in fire, electric shock, or other hazards.
  4. Safety check-After repairs or service, ask the servicer to perform safety checks to confirm that the unit is in proper working condition.
Product information

For product information or assistance with product operation:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

Specifications

Signal system:
[For\U.S.A.,\Canada\and\units\with\PX\printed\on\the\outer\packaging]

 NTSC
[For\others]

 PAL 625/50, PAL525/60, NTSC
Operating temperature range: + 5 to + 35° C (+ 41 to + 95° F)
Operating humidity range: 5 to 90 % RH (no condensation)
Discs played [8 cm (3") or 12 cm (5")]:
(1) DVD-Video, DVD-R (DVD-Video compatible)
(2) CD-Audio (CD-DA)
(3) Video CD
(4) CD-R/CD-RW (CD-DA, Video CD formatted discs)
(5) MP3
  • Maximum number of tracks and groups recognizable: 999 tracks and 99 groups *
  • Compatible compression rate: between 32 kbps and 320 kbps
[DVD-RV32] [DVD-RV27]
(For U.S.A., Canada and units with PX printed on the outer packaging)
(6) WMA
Video output:
Output level:

 1 Vp-p (75 Ohm.)
Output terminal:

 Pin jack (1 system)
S video output:
Y output level:

 1 Vp-p (75 Ohm.)
C output level:

 NTSC; 0.286 Vp-p (75 Ohm.)
[For\the\Middle\East,\South\Africa,\Asia,\Australia\and\N.Z.]

 PAL; 0.300 Vp-p (75 Ohm.)
Output terminal:

 S terminal (1 system)
Component video output:
Y output level:

 1 Vp-p (75 Ohm.)
PB output level:

 0.7 Vp-p (75 Ohm.)
PR output level:

 0.7 Vp-p (75 Ohm.)
Output terminal:

 Pin jack (Y: green, PB : blue, PR : red)
Number of terminals:

 1 system
Audio performance:
(1) Frequency response:
  • DVD (linear audio):
 4 Hz-22 kHz (48 kHz sampling)
4 Hz-44 kHz (96 kHz sampling)
  • CD audio:
 4 Hz-20 kHz
(2) S/N ratio:
  • CD audio:
 115 dB
(3) Dynamic range:
  • DVD (linear audio):
 102 dB
  • CD audio:
 98 dB
(4) Total harmonic distortion:
  • CD audio:
 0.0025 %
Digital audio output:
Optical digital output:

 Optical terminal
Pickup:
Wave length:

 658 nm/790 nm
[For\U.S.A.,\Canada\and\units\with\PX\on\the\outer\packaging]
Laser power:

 CLASS I(a/CLASS)
[For\the\Middle\East,\South\Africa,\Asia,\Australia\and\N.Z.]
Laser power:

 CLASS 2/CLASS 1
Power supply:
[For\U.S.A.\and\Canada]

 AC 120 V, 60 Hz
[For\Australia\and\N.Z.]

 AC 220-240 V, 50 Hz
[For\others]

 AC 110-240 V, 50/60 Hz
Power consumption: 14 W
Dimensions: 430 (W)x 247 (D)x 74.5 (H) mm
[16 15 /16 z (W)x 9 12 /16 z (D)x 2 15 /16 z (H)]
(excluding protrusions)
Mass: 2.4 kg (5.31 lb.)
Power consumption in standby mode:

[DVD-RV32]
(For U.S.A. and Canada) approx. 2 W
(For others) approx. 3 W
[DVD-RV27] [DVD-RV22] approx. 2 W

NOTE
*Including WMA files. [DVD-RV32] [DVD-RV27]

(For U.S.A., Canada and units with PX printed on the outer packaging)

Specifications are subject to change without notice.

Mass and dimensions are approximate.

Manufactured under license from Dolby Laboratories.

"Dolby", "Pro Logic" and the double-D symbol are trademarks of Dolby Laboratories.

"DTS", "DTS Digital Surround" and "DTS Digital Out" are registered trademarks of Digital Theater Systems, Inc.

Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, and 4,819,098, licensed for limited viewing uses only.

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

[For\U.S.A.]

Panasonic Consumer Electronics Company, Division of Matsushita Electric Corporation of America

One Panasonic Way Secaucus,

New Jersey 07094

http://www.panasonic.com

[For\units\with\PX\printed\on\the\outer\packaging]

Matsushita Electric Industrial Co., Ltd. Corporate Management Division for the Americas

Sales Office for North America

Tokyo Panasonic Sales Section

32nd Floor, World Trade Center 4-1,

Hamamatsu-cho, 2-Chome, Minato-Ku,

Tokyo 105-6132, Japan

Panasonic Sales Company, Division of Matsushita Electric of Puerto Rico, Inc. ("PSC")

Ave. 65 de Infantería, Km. 9.5

San Gabriel Industrial Park, Carolina,

Puerto Rico 00985

Panasonic Marketing Europe G.M.B.H. Wiesbaden N. (a Division of Panasonic Marketing G.M.B.H.)

Military Sales Department

6200 Wiesbaden-Biebrich,

Hagenauerstr. 43

Germany

[For\Canada]

Panasonic Canada Inc.

5770 Ambler Drive

Mississauga, Ontario

L4W 2T3

www.panasonic.ca

[For\others]

Matsushita Electric Industrial Co., Ltd.

Web Site: http://www.panasonic.co.jp/global/