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Technical Support for
CD-ROM, DVD-ROM, CD-R, CD-RW and LS-120
Notice
Support for these drives is provided
for those Matsushita/Panasonic
products purchased and operated
in the U.S.A or U.S. Territories only. |
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On-Line Support
On-Line Support for CD-ROM, DVD-ROM, CD-R, CD-RW and LS-120
Drives is available for US customers. However, please first
review the most current product information and device drivers
information from this website before contacting for support.
Please provide the following information:
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Model number
of the CD-ROM/DVD-ROM/CD-R/CD-RW/LS-120 Drive along
with serial number |
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Name/address of the dealer/reseller where the
drive was procured |
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Month/year when the drive was procured |
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Device driver being used |
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Firmware version of the drive, if known |
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System configuration;
motherboard/chipset/BIOS, if known |
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Controller/sound card used |
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Operating system and application/game software
used |
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Description of the problem |
Click here
to email your information.
In-Person Contact
In-Person Contact for CD-ROM, DVD-ROM, CD-R, CD-RW, and LS-120 is
available for U.S. customers. To talk to someone in person regarding
"CR" or "SR" Series CD-ROM or DVD-ROM products,
please call 1-866-462-5138
between 8:00AM to 12:00PM, 1:00PM to 5PM (Pacific
time) Monday through Friday, excluding holidays. Please be prepared
with the following information:
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Model number of the CD-ROM or DVD-ROM Drive |
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Name/address of the dealer/reseller where the
drive was procured |
|
Month/year when the drive was procured |
|
Device driver being used |
|
Firmware version of the drive, if known |
|
System configuration;
motherboard/chipset/BIOS, if known |
|
Controller/sound card used |
|
Operating system and application/game software
used |
|
Description of the problem |
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