The flexibility and availability of sales staff are crucial factors for a competitive edge and ensuring customer satisfaction, and they can be enhanced with call handling, speed dialling, and more. KX-NS1000 provides all that you need to keep in contact with and manage existing and prospective customers.
In customer service, incoming calls must always be routed correctly, and accurate call logs and reports are essential. The unified message function and solutions of the KX-NS1000 meet these requirements.
In the hospitality industry, communication systems need to be flexible, economical, and user friendly enough to meet individual needs. The KX-NS1000 has the solutions to meet these needs. It can improve staff collaboration to provide higher quality service.
Inside large factories, it is essential to convey information smoothly and reliably. The same goes for contacting the outside world. The KX-NS1000 provides solutions that enable uninterrupted high-quality conversations in the various environments found inside factories.
The KX-NS1000 fully supports IP, an open protocol for establishing real-time communication. Using IP effectively can result in compelling advantages such as improving user efficiency, and lowering communication costs.
Controlling Multiple Systems as a Single System
Panasonic’s One-look Networking is a system where a single KX-NS1000 works and provides PBX features even though two or more PBXs are networked. The system can be expanded easily via a web based maintenance console.
Reliable Backup System to Survive System Failures
With One-look Networking, the system can continue to operate even in the event of a failover due to system trouble with the master KX-NS1000. This enables each site to continue operating independently.
Build Systems for Up to 8000 Users
When the KX-NS1000 connects to existing PBXs such as the KX-TDE and KX-NCP via an ISDN private network or VoIP network (H.323), it is possible to flexibly increase capacity and provide QSIG features. QSIG networking is capable of supporting up to 8000 users and 17 or more sites on a network.
The KX-NS1000 enables you to use One-look Networking and activation keys to easily build flexible and user friendly systems with a low cost of operation. You can also install IP terminals in remote offices without having to visit them.
Easy Setup to Establish VPN Tunneling
The router function built in* to the KX-NS1000 can be used to support VPN with networks built with One-look Networking. Since One-look Networking is used, settings can be configured for all offices at a single site. Also, since this can be achieved using activation keys, additional hardware is not required and you can establish secure connections at a low cost, even when communicating using a softphone on a smartphone.
* Requires an activation key.
Remote Extension Setup
The Built-In Media Relay Gateway (MRG) of the KX-NS1000 enables you to install IP phones in locations distant from the office, such as the homes of teleworkers. By connecting with IP networking, IP phones* can be configured remotely and used as KX-NS1000 extensions. Mobile workers using softphones can also use IP phones as extensions when they are away from the office.
*KX-NT500 series, KX-UT series, and third party SIP phones are supported
By connecting an existing Panasonic PBX system with the KX-NS1000, you can efficiently make legacy lines and terminals more expandable and flexible. The KX-NS1000 enables you to add IP capacity and functionality to an existing Panasonic PBX system at a low cost.
Phased IP Migration While Utilizing Existing Equipment
By connecting the KX-NS1000 to an existing Panasonic PBX*, you can expand IP trunks and terminals and utilize the Unified Messaging feature of the KX-NS1000. This is also recommended for KX-NS1000 users that want to use legacy trunks and terminals for flexible system expansion. You can also use the KX-NS1000 as a server for adding a voice mail function. Assisted migration to an IP system, according to your budget and needs, is also available.
* An existing PBX refers to a Panasonic KX-TDE series, KX-NCP series, or KXTDA100/100D/200/600/620
Preparing for Future IP Migration
Users that mainly use a legacy trunk (E1/PRI) but want to prepare for future IP migration can use trunk adaptors (KXNS8188/KX-NS8290) for the KX-NS1000 to increase the maximum number of legacy lines available and enable you to use both legacy and IP trunks. Since the adaptors can be connected to a maximum of 16 units, trunks can be flexibly expanded according to your budget.
The KX-NS1000’s built-in voice mail can handle incoming calls, record messages and conversations, and manage mailboxes all from a cellular phone. 2 channel and 2 hour voice storage is preinstalled, and this can be expanded to 24 channels and 1000 hours.* Voice mail resources can also be shared across the network (using One-look Networking).
*Requires an activation key and the storage memory to be changed
- Voice Mail/Mail Box Feature
- Custom Service
- Automated Attendant
- Interview Service
- Automatic Two-way Recording for Managers
With its built-in fax server, the KX-NS1000 can receive, distribute, and send faxes. Received faxes can be saved in mail boxes and notify you via the message waiting lamp or e-mail, forwarded, printed, and downloaded.
KX-NS1000 sends an e-mail to notify you when you have new fax and voice messages. Fax and voice messages can also be received as attachment files. The KX-NS1000 also supports IMAP4 servers, so you can access the content of their mail boxes using a common e-mail client that supports the IMAP4 protocol, such as Microsoft Outlook.
The KX-NS1000 includes an advanced call routing function for small to medium size call
centres. This function can be used without an external CTI server. It enables you to provide
voice guidance for customers that are waiting, automatically record conversations, and search for past data when replying to customers. You can also export the call data to search by date and use these results to understand problems or opportunities relating to customer service, and back up recorded call data and restore it via network as necessary. Furthermore, the solutions can be expanded to suit more sophisticated call centres in combination with Voice Mail functions, the Communication Assistant and third party CTI applications.
- Queue Announcement
- Uniform Call Distribution (UCD)
- Priority Routing for VIP Calls
- Intercept Routing/Busy on Busy
- Report per Agent/Group
- Multiple Group status Monitor by Supervisors
- Listen-in by Supervisors
- 1:N Ringing (Group Ringing)/Delayed Ringing
- Busy Override
Automatic Voice Guidance for Customers*
The caller can recognise their position in the queue through voice guidance. Since the caller knows their status, they can decide whether to stay in the queue or leave a message and hang up, according to the situation.
* Requires an activation key.
Monitoring the Waiting Status of Callers*
The call centre supervisor can monitor the live status of callers, such as how many people are waiting in the queue and for how long. The supervisor can also monitor the status of each agent and grouped members, to understand on-site problems and improve their call centre.
* Requires an activation key.
Call History Report*
The call centre supervisor can specify a range of dates and times to be provided with a variety of reports for studying the status of the KX-NS1000. Data for up to 600,000 calls can be stored. The report is based on the agents or groups that have been monitored. The supervisor can use these results to understand problems or opportunities relating to customer service, and back up recorded call data and restore it via the network as necessary.
* Requires an activation key.
The KX-NS1000 provides solutions for linking to cellular phones for companies with many
employees working outside the office or at home.
The Multi-Cell DECT System also provides various wireless solutions, by making extension phones wireless and enabling you to keep in touch with people in charge whenever and wherever they are, as long as they are within the coverage area.
There is no need for you to have multiple contact numbers for people who also use a cellular phone. The KX-NS1000 includes features for integrating cellular phones and smartphones with your office communications network, allowing mobile terminals including smartphones and softphones to be used just like office extensions – making and receiving calls and using system short dialling codes from mobile devices.
Using Desktop Phones and Softphones with the Same Number
You can pair the desktop phone at your office with a softphone on your smartphone, enabling both phones to be called with a single extension number. You can also forward calls to the paired phone at the touch of a button. This enables customers to easily contact you using a single number.
Simultaneously Receiving Calls with Grouped Phones
Up to four cellular phones can be assigned as members of an Incoming Call Distribution (ICD) group, and receive calls to the group. Calls to the extension in the office can be received simultaneously on cellular phones. This enables a member of the group to handle calls when the main contact person is away.