Poltys has designed a cost effective Call Centre Management solution to help you manage your contact centre operations and handle your high-volume complex calls. With Call Centre View (CCView), the supervisor can use the built-in management reports, instant messaging, and real time monitoring, to instantly improve customer service levels.
They also have access to real time and historical information gathered over time. Easily identify staffing deficiencies that need improvement and increasing overall group performance.
The Cloud Solution of CCView offers a range of web-based services that provide Telecoms / IT cost reduction opportunities in medium sized and large organizations, whether in retail, finance, manufacturing, service industries, Telecoms/IT, education, professional firms such as lawyers and accountants, or government.
The CCView hosted solution for Cloud means no internal administration, or operating costs for the company, only a monthly fee paid to the CCView hosting provider.
Poltys’ CTI technology allows your supervisor(s) to manage multiple networked IP-PBX on a single application server. You no longer need to divert calls to handle spikes in call traffic, or remake reports from multiple systems to see all the activity within your organisation. You can network up to 100 different Panasonic systems together, maximising your management and staff resources, regardless if the workers are using TDM, or IP phones.
Why purchase extra software when the only solution you need is CCView. This solution has built-in Call Accounting and internal CRM. You can also choose optional CCAgent External CRM Integration Support for the following external CRMs.
You can further improve on the Call Centre Solution by adding other features such as an Integrated Voice Reponses Unit (IVR), which can be totally customised to fit any environment.
Whether your business is a law firm, medical facility, alarm company, or any business that hold security in high regards, Poltys’ Recording Solution will help you secure recordings of all those important calls, with easy access to call reports that can be archived, or easily emailed to multiple email addresses.
• Compatible with Panasonic KX-TDA/TDE/NCP/NS IP-PBX Series
• Cloud Ready
• ACD Reports and Statistics
• Real-time Monitor with Statistics
• Historical Information Graphics Performance
• Historical Reports Provides Global Group and Individual Performance
• Connect to up to 100 PBXs
• Real Time Call Display
• Improved Management of Counters and Timers
• Graphics Performance in Real Time
• Predefined Report Templates to Generate Reports