These are the following schemes under Customer Care:

  1. Quality Express Repair Service
    We will repair your product in 45 minutes.
  2. Loan of Temporary Set
    If repair on your product requires more than 36 hrs, we will loan you a temporary set absolutely free of charge until your set is ready.
  3. 90 Worry-Free-Days
    You have up to 90 days of warranty from collection of your out-warranty set. Return it should it fail to work again for the same reason.
  4. Night "House Calls"
    We provide night repair services.
    (Last service appointment 9PM)
  5. Saturday Home Service
    Available up to 6pm for all Panasonic Consumer Products.

*Applicable to Consumer Electronic products only

Not applicable to **Professional and Commercial equipment** for all schemes

 

 

***T&C apply to all schemes***

 

Terms and Conditions:

CUSTOMER CARE SCHEMES - APPLICABLE TO CONSUMER PRODUCTS ONLY.

 

  1. Quality Express Repair Service – applicable to In warranty product.
    Subject to detection of the fault.
    In some cases, more time might be required to detect and rectify the fault.
    Subject to spare part availability.
    Applicable to portable product. Eg: DVD/Blu-Ray, Camera and small home appliances product.
  2. Loan of Temporary Set - applicable to In warranty product only.
    Subject to the availability on a first come first serve basis.
    Not applicable to air-conditioners, and personal care product.
    Applicable to Fridges, microwave ovens, washing machines, Flat Panel TV, DVD/Blu-Ray and Home Theater system.
  3. 90 Worry-Free-Days - applicable to out of warranty repair.
    No charges applicable for repeat repair.
    Any additional part change will be chargeable.
  4. Night "House Calls" – excluding Aircon.
    Applicable to Fridges, microwave ovens, washing machines, Flat Panel TV, DVD/Blu-Ray and Home Theater system.
    Subject to the availability on a first come first serve basis.
    Monday to Friday only, exclude Saturday, Sunday and Public Holidays.
  5. Saturday Home Service
    Applicable to Fridges, microwave ovens, washing machines, Flat Panel TV, DVD/Blu-Ray and Home Theater system.
    Subject to the availability on a first come first serve basis.
    Excluding Public Holidays

 

 

Professional and Commercial Equipment include:

 

Professional Audio / Visual: Projector, Close Circuit TV, Professional Camera, Editing System, Ramsa Sound System, Industrial VCR, Time Lapse VCR, etc.
Communication:Key Telephone System, Cord/ Cordless Phone, GSM
Office Automation: Fax Machine, Shredder, Plain Paper Copier, Electronic White Board, Electronic Typewriter, Printer and PC Peripherals.