Content Index : GRI Standard Contents Index

Our sustainability reporting was prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option.

Indicators Location at Sustainability Website, Other Relevant Websites, or Notes
General Standard Disclosures
Organizational profile
102-1 Name of the organization
  1. Name of the organization.
102-2 Activities, brands, products, and services
  1. A description of the organization's activities.
  2. Primary brands, products, and services, including an explanation of any products or services that are banned in certain markets.
102-3 Location of headquarters
  1. Location of the organization's headquarters.
102-4 Location of operations
  1. Number of countries where the organization operates, and the names of countries where it has significant operations and/or that are relevant to the topics covered in the report.
102-5 Ownership and legal form
  1. Nature of ownership and legal form.
102-6 Markets served
  1. Markets served, including:
    1. geographic locations where products and services are offered;
    2. sectors served;
    3. types of customers and beneficiaries.
102-7 Scale of the organization
  1. Scale of the organization, including:
    1. total number of employees;
    2. total number of operations;
    3. net sales (for private sector organizations) or net revenues (for public sector organizations);
    4. total capitalization (for private sector organizations) broken down in terms of debt and equity;
    5. quantity of products or services provided.
102-8 Information on employees and other workers
  1. Total number of employees by employment contract (permanent and temporary), by gender.
  2. Total number of employees by employment contract (permanent and temporary), by region.
  3. Total number of employees by employment type (full-time and part-time), by gender.
  4. Whether a significant portion of the organization's activities are performed by workers who are not employees. If applicable, a description of the nature and scale of work performed by workers who are not employees.
  5. Any significant variations in the numbers reported in Disclosures 102-8-a, 102-8-b, and 102-8-c (such as seasonal variations in the tourism or agricultural industries).
  6. An explanation of how the data have been compiled, including any assumptions made.
102-9 Supply chain
  1. A description of the organization's supply chain, including its main elements as they relate to the organization's activities, primary brands, products, and services.
102-10 Signicant changes to the organization and its supply chain
  1. Significant changes to the organization's size, structure, ownership, or supply chain, including:
    1. Changes in the location of, or changes in, operations, including facility openings, closings, and expansions;
    2. Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations);
    3. Changes in the location of suppliers, the structure of the supply chain, or relationships with suppliers, including selection and termination.
Not applicable
102-11 Precautionary Principle or approach
  1. Whether and how the organization applies the Precautionary Principle or approach.
102-12 External initiatives
  1. A list of externally-developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes, or which it endorses.
102-13 Membership of associations
  1. A list of the main memberships of industry or other associations, and national or international advocacy organizations.
Strategy
102-14 Statement from senior decision-maker
  1. A statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy for addressing sustainability.
102-15 Key impacts, risks, and opportunities
  1. A description of key impacts, risks, and opportunities.
Ethics and integrity
102-16 Values, principles, standards, and norms of behavior
  1. A description of the organization's values, principles, standards, and norms of behavior.
102-17 Mechanisms for advice and concerns about ethics
  1. A description of internal and external mechanisms for:
    1. seeking advice about ethical and lawful behavior, and organizational integrity;
    2. reporting concerns about unethical or unlawful behavior, and organizational integrity.
Governance
102-18 Governance structure
  1. Governance structure of the organization, including committees of the highest governance body.
  2. Committees responsible for decision-making on economic, environmental, and social topics.
Stakeholder engagement
102-40 List of stakeholder groups
  1. A list of stakeholder groups engaged by the organization.
102-41 Collective bargaining agreements
  1. Percentage of total employees covered by collective bargaining agreements.
102-42 Identifying and selecting stakeholders
  1. The basis for identifying and selecting stakeholders with whom to engage.
102-43 Approach to stakeholder engagement
  1. The organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.
102-44 Key topics and concerns raised
  1. Key topics and concerns that have been raised through stakeholder engagement, including:
    1. how the organization has responded to those key topics and concerns, including through its reporting;
    2. the stakeholder groups that raised each of the key topics and concerns.
Reporting practice
102-45 Entities included in the consolidated nancial statements
  1. A list of all entities included in the organization's consolidated financial statements or equivalent documents.
  2. Whether any entity included in the organization's consolidated financial statements or equivalent documents is not covered by the report.
102-46 Defining report content and topic Boundaries
  1. An explanation of the process for defining the report content and the topic Boundaries.
  2. An explanation of how the organization has implemented the Reporting Principles for defining report content.
102-47 List of material topics
  1. A list of the material topics identified in the process for defining report content.
For material issues in each area of activity and the background to their selection, please refer to the items on "Management System" for the respective area ("Policy" for the environmental area).
102-48 Restatements of information
  1. The effect of any restatements of information given in previous reports, and the reasons for such restatements.
102-49 Changes in reporting
  1. Significant changes from previous reporting periods in the list of material topics and topic Boundaries.
102-50 Reporting period
  1. Reporting period for the information provided.
102-51 Date of most recent report
  1. If applicable, the date of the most recent previous report.
102-52 Reporting cycle
  1. Reporting cycle.
102-53 Contact point for questions regarding the report
  1. The contact point for questions regarding the report or its contents.
102-54 Claims of reporting in accordance with the GRI Standards
  1. The claim made by the organization, if it has prepared a report in accordance with the GRI Standards, either:
    1. This report has been prepared in accordance with the GRI Standards: Core option;
    2. This report has been prepared in accordance with the GRI Standards: Comprehensive option.
102-55 GRI content index
  1. The GRI content index, which specifies each of the GRI Standards used and lists all disclosures included in the report.
  2. For each disclosure, the content index shall include:
    1. the number of the disclosure (for disclosures covered by the GRI Standards);
    2. the page number(s) or URL(s) where the information can be found, either within the report or in other published materials;
    3. if applicable, and where permitted, the reason(s) for omission when a required disclosure cannot be made.
102-56 External assurance
  1. A description of the organization's policy and current practice with regard to seeking external assurance for the report.
  2. If the report has been externally assured:
    1. A reference to the external assurance report, statements, or opinions. If not included in the assurance report accompanying the sustainability report, a description of what has and what has not been assured and on what basis, including the assurance standards used, the level of assurance obtained, and any limitations of the assurance process;
    2. The relationship between the organization and the assurance provider;
    3. Whether and how the highest governance body or senior executives are involved in seeking external assurance for the organization's sustainability report.
Management Approach
103-1 Explanation of the material topic and its Boundary
  1. An explanation of why the topic is material.
  2. The Boundary for the material topic, which includes a description of:
    1. where the impacts occur;
    2. the organization's involvement with the impacts. For example, whether the organization has caused or contributed to the impacts, or is directly linked to the impacts through its business relationships.
  3. Any specific limitation regarding the topic Boundary.
103-2 The management approach and its components
  1. An explanation of how the organization manages the topic.
  2. A statement of the purpose of the management approach.
  3. A description of the following, if the management approach includes that component:
    1. Policies
    2. Commitments
    3. Goals and targets
    4. Responsibilities
    5. Resources
    6. Grievance mechanisms
    7. Specific actions, such as processes, projects, programs and initiatives
103-3 Evaluation of the management approach
  1. An explanation of how the organization evaluates the management approach, including:
    1. the mechanisms for evaluating the effectiveness of the management approach;
    2. the results of the evaluation of the management approach;
    3. any related adjustments to the management approach.
Economic Performance
201-1 Direct economic value generated and distributed
  1. Direct economic value generated and distributed (EVG&D) on an accruals basis, including the basic components for the organization's global operations as listed below. If data are presented on a cash basis, report the justification for this decision in addition to reporting the following basic components:
    1. Direct economic value generated: revenues;
    2. Economic value distributed: operating costs, employee wages and benefits, payments to providers of capital, payments to government by country, and community investments;
    3. Economic value retained: 'direct economic value generated' less 'economic value distributed'.
  2. Where significant, report EVG&D separately at country, regional, or market levels, and the criteria used for defining significance.
201-2 Financial implications and other risks and opportunities due to climate change
  1. Risks and opportunities posed by climate change that have the potential to generate substantive changes in operations, revenue, or expenditure, including:
    1. a description of the risk or opportunity and its classification as either physical, regulatory, or other;
    2. a description of the impact associated with the risk or opportunity;
    3. the financial implications of the risk or opportunity before action is taken;
    4. the methods used to manage the risk or opportunity;
    5. the costs of actions taken to manage the risk or opportunity
Procurement Practices
204-1 Proportion of spending on local suppliers
  1. Percentage of the procurement budget used for significant locations of operation that is spent on suppliers local to that operation (such as percentage of products and services purchased locally).
  2. The organization's geographical definition of 'local'.
  3. The definition used for 'significant locations of operation'.
Anti-corruption
205-2 Communication and training about anti-corruption policies and procedures
  1. Total number and percentage of governance body members that the organization'santi-corruption policies and procedures have been communicated to, broken down by region.
  2. Total number and percentage of employees that the organization's anti-corruption policies and procedures have been communicated to, broken down by employee category and region.
  3. Total number and percentage of business partners that the organization's anti-corruption policies and procedures have been communicated to, broken down by type of business partner and region. Describe if the organization's anti-corruption policies and procedures have been communicated to any other persons or organizations.
  4. Total number and percentage of governance body members that have received training on anti-corruption, broken down by region.
  5. Total number and percentage of employees that have received training on anti-corruption, broken down by employee category and region.
Anti-competitive Behavior
206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
  1. Number of legal actions pending or completed during the reporting period regarding anti-competitive behavior and violations of anti-trust and monopoly legislation in which the organization has been identi ed as a participant.
  2. Main outcomes of completed legal actions, including any decisions or judgments.
Environmental
Materials
301-2 Recycled input materials used
  1. Percentage of recycled input materials used to manufacture the organization's primary products and services.
This information is not calculated given the difficulty in defining main products due to the diversity of business operations. See examples of effective resource usage for specific initiatives.
Energy
302-1 Energy consumption within the organization
  1. Total fuel consumption within the organization from non-renewable sources, in joules or multiples, and including fuel types used.
  2. Total fuel consumption within the organization from renewable sources, in joules or multiples, and including fuel types used.
  3. In joules, watt-hours or multiples, the total:
    1. electricity consumption
    2. heating consumption
    3. cooling consumption
    4. steam consumption
  4. In joules, watt-hours or multiples, the total:
    1. electricity sold
    2. heating sold
    3. cooling sold
    4. steam sold
  5. Total energy consumption within the organization, in joules or multiples.
  6. Standards, methodologies, assumptions, and/or calculation tools used.
  7. Source of the conversion factors used.
302-2 Energy consumption outside of the organization
  1. Energy consumption outside of the organization, in joules or multiples.
  2. Standards, methodologies, assumptions, and/or calculation tools used.
  3. Source of the conversion factors used.
302-3 Energy intensity
  1. Energy intensity ratio for the organization.
  2. Organization-speci c metric (the denominator) chosen to calculate the ratio.
  3. Types of energy included in the intensity ratio; whether fuel, electricity, heating, cooling, steam, or all.
  4. Whether the ratio uses energy consumption within the organization, outside of it, or both.
302-5 Reductions in energy requirements of products and services
  1. Reductions in energy requirements of sold products and services achieved during the reporting period, in joules or multiples.
  2. Basis for calculating reductions in energy consumption, such as base year or baseline, including the rationale for choosing it.
  3. Standards, methodologies, assumptions, and/or calculation tools used.
Water
303-1 Water withdrawal by source
  1. Total volume of water withdrawn, with a breakdown by the following sources:
    1. Surface water, including water from wetlands, rivers, lakes, and oceans;
    2. Ground water;
    3. Rainwater collected directly and stored by the organization;
    4. Waste water from another organization;
    5. Municipal water supplies or other public or private water utilities.
  2. Standards, methodologies, and assumptions used.
303-3 Water recycled and reused
  1. Total volume of water recycled and reused by the organization.
  2. Total volume of water recycled and reused as a percentage of the total water withdrawal as specified in Disclosure 303-1.
  3. Standards, methodologies, and assumptions used.
Biodiversity
304-3 Habitats protected or restored
  1. Size and location of all habitat areas protected or restored, and whether the success of the restoration measure was or is approved by independent external professionals.
  2. Whether partnerships exist with third parties to protect or restore habitat areas distinct from where the organization has overseen and implemented restoration or protection measures.
  3. Status of each area based on its condition at the close of the reporting period.
  4. Standards, methodologies, and assumptions used.
304-4 IUCN Red List species and national conservation list species with habitats in areas a ected by operations
  1. Total number of IUCN Red List species and national conservation list species with habitats in areas affected by the operations of the organization, by level of extinction risk:
    1. Critically endangered
    2. Endangered
    3. Vulnerable
    4. Near threatened
    5. Least concern
Emissions
305-1 Direct (Scope 1) GHG emissions
  1. Gross direct (Scope 1) GHG emissions in metric tons of CO2 equivalent.
  2. Gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.
  3. Biogenic CO2 emissions in metric tons of CO2 equivalent.
  4. Base year for the calculation, if applicable, including:
    1. the rationale for choosing it;
    2. emissions in the base year;
    3. the context for any significant changes in emissions that triggered recalculations of base year emissions.
  5. Source of the emission factors and the global warming potential (GWP) rates used, or a reference to the GWP source.
  6. Consolidation approach for emissions; whether equity share, financial control, or operational control.
  7. Standards, methodologies, assumptions, and/or calculation tools used.
305-2 Energy indirect (Scope 2) GHG emissions
  1. Gross location-based energy indirect (Scope 2) GHG emissions in metric tons of CO2 equivalent.
  2. If applicable, gross market-based energy indirect (Scope 2) GHG emissions in metric tons of CO2 equivalent.
  3. If available, the gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.
  4. Base year for the calculation, if applicable, including:
    1. the rationale for choosing it;
    2. emissions in the base year;
    3. the context for any significant changes in emissions that triggered recalculations of base year emissions.
  5. Source of the emission factors and the global warming potential (GWP) rates used, or a reference to the GWP source.
  6. Consolidation approach for emissions; whether equity share, nancial control, or operational control.
  7. Standards, methodologies, assumptions, and/or calculation tools used.
305-3 Other indirect (Scope 3) GHG emissions
  1. Gross other indirect (Scope 3) GHG emissions in metric tons of CO2 equivalent.
  2. If available, the gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.
  3. Biogenic CO2 emissions in metric tons of CO2 equivalent.
  4. Other indirect (Scope 3) GHG emissions categories and activities included in the calculation.
  5. Base year for the calculation, if applicable, including:
    1. the rationale for choosing it;
    2. emissions in the base year;
    3. the context for any significant changes in emissions that triggered recalculations of base year emissions.
  6. Source of the emission factors and the global warming potential (GWP) rates used, or a reference to the GWP source.
  7. Standards, methodologies, assumptions, and/or calculation tools used.
305-4 GHG emissions intensity
  1. GHG emissions intensity ratio for the organization.
  2. Organization-speci c metric (the denominator) chosen to calculate the ratio.
  3. Types of GHG emissions included in the intensity ratio; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3).
  4. Gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.
305-5 Reduction of GHG emissions
  1. GHG emissions reduced as a direct result of reduction initiatives, in metric tons of CO2 equivalent.
  2. Gases included in the calculation; whether CO2, CH4, N2O, HFCs, PFCs, SF6, NF3, or all.
  3. Base year or baseline, including the rationale for choosing it.
  4. Scopes in which reductions took place; whether direct (Scope 1), energy indirect (Scope 2), and/or other indirect (Scope 3).
  5. Standards, methodologies, assumptions, and/or calculation tools used.
305-6 Emissions of ozone-depleting substances (ODS)
  1. Production, imports, and exports of ODS in metric tons of CFC-11 (trichloro uoromethane) equivalent.
  2. Substances included in the calculation.
  3. Source of the emission factors used.
  4. Standards, methodologies, assumptions, and/or calculation tools used.
Managed as a substance whose use must be suspended immediately in case it is currently used.
305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other signi cant air emissions
  1. Significant air emissions, in kilograms or multiples, for each of the following:
    1. NOX
    2. SOX
    3. Persistent organic pollutants (POP)
    4. Volatile organic compounds (VOC)
    5. Hazardous air pollutants (HAP)
    6. Particulate matter (PM)
    7. Other standard categories of air emissions identified in relevant regulations
  2. Source of the emission factors used.
  3. Standards, methodologies, assumptions, and/or calculation tools used.
Effluents and Waste
306-1 Water discharge by quality and destination
  1. Total volume of planned and unplanned water discharges by:
    1. destination;
    2. quality of the water, including treatment method;
    3. whether the water was reused by another organization.
  2. Standards, methodologies, and assumptions used.
306-2 Waste by type and disposal method
  1. Total weight of hazardous waste, with a breakdown by the following disposal methods where applicable:
    1. Reuse
    2. Recycling
    3. Composting
    4. Recovery, including energy recovery
    5. Incineration (mass burn)
    6. Deep well injection
    7. Landfill
    8. On-site storage
    9. Other (to be specified by the organization)
  2. Total weight of non-hazardous waste, with a breakdown by the following disposal methods where applicable:
    1. Reuse
    2. Recycling
    3. Composting
    4. Recovery, including energy recovery
    5. Incineration (mass burn)
    6. Deep well injection
    7. Landfill
    8. On-site storage
    9. Other (to be specified by the organization)
  3. How the waste disposal method has been determined:
    1. Disposed of directly by the organization, or otherwise directly confirmed
    2. Information provided by the waste disposal contractor
    3. Organizational defaults of the waste disposal contractor
306-3 Significant spills
  1. Total number and total volume of recorded signi cant spills.
  2. The following additional information for each spill that was reported in the organization's financial statements:
    1. Location of spill;
    2. Volume of spill;
    3. Material of spill, categorized by: oil spills (soil or water surfaces), fuel spills (soil or water surfaces), spills of wastes (soil or water surfaces), spills of chemicals (mostly soil or water surfaces), and other (to be specified by the organization).
  3. Impacts of significant spills.
Environmental Compliance
307-1 Non-compliance with environmental laws and regulations
  1. Significant fines and non-monetary sanctions for non-compliance with environmental laws and/or regulations in terms of:
    1. total monetary value of significant fines;
    2. total number of non-monetary sanctions;
    3. cases brought through dispute resolution mechanisms.
  2. If the organization has not identi ed any non-compliance with environmental laws and/or regulations, a brief statement of this fact is su cient.
Supplier Environmental Assessment
308-2 Negative environmental impacts in the supply chain and actions taken
  1. Number of suppliers assessed for environmental impacts.
  2. Number of suppliers identi ed as having signi cant actual and potential negative environmental impacts.
  3. Significant actual and potential negative environmental impacts identi ed in the supply chain.
  4. Percentage of suppliers identi ed as having signi cant actual and potential negative environmental impacts with which improvements were agreed upon as a result of assessment.
  5. Percentage of suppliers identified as having significant actual and potential negative environmental impacts with which relationships were terminated as a result of assessment, and why.
Though comprehensive aggregation is not currently conducted, scope of the CSR self-assessment checklist has been expanded to cover Asian countries from fiscal 2017 in an effort to understand environment burden.
Social
Labor/Management Relations
402-1 Minimum notice periods regarding operational changes
  1. Minimum number of weeks' notice typically provided to employees and their representatives prior to the implementation of signi cant operational changes that could substantially affect them.
  2. For organizations with collective bargaining agreements, report whether the notice period and provisions for consultation and negotiation are specified in collective agreements.
Occupational Health and Safety
403-1 Workers representation in formal joint management–worker health and safety committees
  1. The level at which each formal joint management-worker health and safety committee typically operates within the organization.
  2. Percentage of workers whose work, or workplace, is controlled by the organization, that are represented by formal joint management-worker health and safety committees.
403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
  1. Types of injury, injury rate (IR), occupational disease rate (ODR), lost day rate (LDR), absentee rate (AR), and work-related fatalities, for all employees, with a breakdown by:
    1. region;
    2. gender.
  2. Types of injury, injury rate (IR), and work-related fatalities, for all workers (excluding employees) whose work, or workplace, is controlled by the organization, with a breakdown by:
    1. region;
    2. gender.
  3. The system of rules applied in recording and reporting accident statistics.
Training and Education
404-2 Programs for upgrading employee skills and transition assistance programs
  1. Type and scope of programs implemented and assistance provided to upgrade employee skills.
  2. Transition assistance programs provided to facilitate continued employability and the management of career endings resulting from retirement or termination of employment.
Diversity and Equal Opportunity
405-1 Diversity of governance bodies and employees
  1. Percentage of individuals within the organization's governance bodies in each of the following diversity categories:
    1. Gender;
    2. Age group: under 30 years old, 30-50 years old, over 50 years old;
    3. Other indicators of diversity where relevant (such as minority or vulnerable groups).
  2. Percentage of employees per employee category in each of the following diversity categories:
    1. Gender;
    2. Age group: under 30 years old, 30-50 years old, over 50 years old;
    3. Other indicators of diversity where relevant (such as minority or vulnerable groups).
Non-discrimination
406-1 Incidents of discrimination and corrective actions taken
  1. Total number of incidents of discrimination during the reporting period.
  2. Status of the incidents and actions taken with reference to the following:
    1. Incident reviewed by the organization;
    2. Remediation plans being implemented;
    3. Remediation plans that have been implemented, with results reviewed through routine internal management review processes;
    4. Incident no longer subject to action.
Reason for omission Confidentiality constraints: We refrain from disclosing information on concrete contents as they are sensitive issues relating to individual privacy.
Freedom of Association and Collective Bargaining
407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
  1. Operations and suppliers in which workers' rights to exercise freedom of association or collective bargaining may be violated or at significant risk either in terms of:
    1. type of operation (such as manufacturing plant) and supplier;
    2. countries or geographic areas with operations and suppliers considered at risk.
  2. Measures taken by the organization in the reporting period intended to support rights to exercise freedom of association and collective bargaining.
Child Labor
408-1 Operations and suppliers at signi cant risk for incidents of child labor
  1. Operations and suppliers considered to have significant risk for incidents of:
    1. child labor;
    2. young workers exposed to hazardous work.
  2. Operations and suppliers considered to have significant risk for incidents of child labor either in terms of:
    1. type of operation (such as manufacturing plant) and supplier;
    2. countries or geographic areas with operations and suppliers considered at risk.
  3. Measures taken by the organization in the reporting period intended to contribute to the effective abolition of child labor.
Forced or Compulsory Labor
409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor
  1. Operations and suppliers considered to have significant risk for incidents of forced or compulsory labor either in terms of:
    1. type of operation (such as manufacturing plant) and supplier;
    2. countries or geographic areas with operations and suppliers considered at risk.
  2. Measures taken by the organization in the reporting period intended to contribute to the elimination of all forms of forced or compulsory labor.
Human Rights Assessment
412-1 Operations that have been subject to human rights reviews or impact assessments
  1. Total number and percentage of operations that have been subject to human rights reviews or human rights impact assessments, by country.
Local Communities
413-2 Operations with significant actual and potential negative impacts on local communities
  1. Operations with significant actual and potential negative impacts on local communities, including:
    1. the location of the operations;
    2. the significant actual and potential negative impacts of operations.
Supplier Social Assessment
414-1 New suppliers that were screened using social criteria
  1. Percentage of new suppliers that were screened using social criteria.
414-2 Negative social impacts in the supply chain and actions taken
  1. Number of suppliers assessed for social impacts.
  2. Number of suppliers identified as having signi cant actual and potential negative social impacts.
  3. Significant actual and potential negative social impacts identi ed in the supply chain.
  4. Percentage of suppliers identi ed as having significant actual and potential negative social impacts with which improvements were agreed upon as a result of assessment.
  5. Percentage of suppliers identified as having signi cant actual and potential negative social impacts with which relationships were terminated as a result of assessment, and why.
Customer Health and Safety
416-1 Assessment of the health and safety impacts of product and service categories
  1. Percentage of significant product and service categories for which health and safety impacts are assessed for improvement.
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services
  1. Total number of incidents of non-compliance with regulations and/or voluntary codes concerning the health and safety impacts of products and services within the reporting period, by:
    1. incidents of non-compliance with regulations resulting in a fine or penalty;
    2. incidents of non-compliance with regulations resulting in a warning;
    3. incidents of non-compliance with voluntary codes.
  2. If the organization has not identified any non-compliance with regulations and/or voluntary codes, a brief statement of this fact is suficient.
Customer Privacy
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data
  1. Total number of substantiated complaints received concerning breaches of customer privacy, categorized by:
    1. complaints received from outside parties and substantiated by the organization;
    2. complaints from regulatory bodies.
  2. Total number of identi ed leaks, thefts, or losses of customer data.
  3. If the organization has not identi ed any substantiated complaints, a brief statement of this fact is sufficient.
No incidents of non-compliance
Socioeconomic Compliance
419-1 Non-compliance with laws and regulations in the social and economic area
  1. Significant fines and non-monetary sanctions for non-compliance with laws and/or regulations in the social and economic area in terms of:
    1. total monetary value of significant fines;
    2. total number of non-monetary sanctions;
    3. cases brought through dispute resolution mechanisms.
  2. If the organization has not identified any non-compliance with laws and/or regulations, a brief statement of this fact is sufficient.
  3. The context against which significant fines and non-monetary sanctions were incurred.