The support setup centered on a Panasonic support room within the International Broadcast Centre (IBC). Two rotating teams of staff were permanently stationed at the support room from 30 November 2017, when the IBC was first constructed, to the end of the Paralympics Games on 31 March 2018. No other vendors are able to supply such generous support. Yamamoto says that this is because of Panasonic's desire to provide on-time service and technical support to the host broadcaster OBS, and to the various other global broadcasters who gathered in PyeongChang for the Olympic Games.
"The broadcasters have been happy because, should they ever have a problem, they can bring it to our support room and we will respond immediately. It is very significant that we are able to test things there and then. Because then we can look for the issue by incorporating the device into a system, rather than looking at the individual device alone."
The knowhow obtained through such efforts is a real strength for Panasonic as this can be used as feedback for future products and future Olympic Games; deepening these relationships of trust even further.