Panasonic Air Conditioners

2) Extended/Promotional Warranty Terms & Conditions 10 Year(1+9) on Split Inverter Model Compressor

Panasonic referred to as “Company” or “Our” or “We”), warrants to the purchaser (“Customer”) of this Product free of charge repairs of functional part(s) of Inverter Model Compressor (“Product”), if proved upon inspection by the Company or any of its Authorized Dealer/ Service Centre, to be defective due to faulty material or workmanship. This non-transferable warranty is only for the first end user on purchase from the Company or any of its Authorized Dealer. Company’s Authorized Dealer/ Service Centres will repair this Product on the terms and conditions below:

Warranty Period
The Warranty Period is for 10 (1+9) Years on compressor from the date of purchase of this Product mentioned on Original Purchase Invoice. Warranty shall not be considered valid if the above referred documents are not presented or if the information contained is incomplete or the Warranty Card is found tampered.

Warranty Terms

1) 10 (1+9) Year warranty on compressor is applicable only on 2017-2026 (Model Series SKY,UKY,VKY,WKY,XKY,YKY,ZKY,AKY,BKY,CKY Inverter Models Purchased during Scheme Duration:1^st Feb-18 -31^st Mar-27
2) 10 (1+9) Year warranty on compressor is applicable for sale through all authorized channels of Company.(Exception :For AC purchased in Year 2018( 1^st Feb-31^st Dec 2018 through Online channel only ,the standard scheme of 1+4 years will be applicable.
3) The Purchaser has to provide original Invoice at the time of availing the repair services.
4) Total Warranty Period on the Compressor is limited to 10 Years from Date of Purchase, irrespective of the Period the Product was not in use or was under breakdown for repair.
5) While Company undertakes responsibility to replace only the compressor free of cost during Warranty Period. Cost of labour, transportation and other incidental expenditures shall be borne by the Customer after the lapse of first year of Product warranty.
6) Repair or replacement will be carried out through the Company's Authorized Service Centre or its Dealer's Service Centre. All parts removed/ replaced by the Company shall be the property of the Company. In the event the Company carries out repairs or replacement of any part during the said Warranty Period, the Warranty shall thereafter continue only for the remaining period of the Warranty Period. Any repairs done or replacement provided shall not extend the warranty term for the Products. This Warranty shall not apply with respect to the Products or any part thereof which has been subject to:

(a) Installation/repair by any unauthorized organization/ persons or repair/use of this Product or any accessories other than those specified by Company;
(b) Any damages resulting from un-authorized adaptations or adjustments to the Product;
(c) If the Product/ part(s) Serial No. on the Product is mutilated, defaced or altered;
(d) Any damage to the Product including but not limited to damage by animals (eg. Rat, lizard, insect, ants, etc), input voltage beyond specifications, fire, lightening, water ingress, dust, riots, acts of God (like flood, earthquake, cyclone, storm, etc).
(e) Use of harmful chemicals; improper heat load, Usage of Product in abnormally corrosive alkaline/acidic atmosphere;
(f) Any change or defect resulting due to improper maintenance or any use contrary to the operations specified in the User’s Manual supplied with the Product;
(g) Damage or loss arising out of mishandling or incurred during transit; Any form of damage caused by using external stabilizer.

7) The Company shall not be liable or be deemed to be in default for any non-functional or abnormal function with any external device connected with the Product.
8) While the Company will make every effort to carry out repairs/ replacement of parts at the earliest, it is however made explicitly clear that the Company is under no obligation to do so in a specified period of time.
9) Any defect in the electrical installation or wiring at site has to be rectified by the Customer as per the recommendation of Company’s Authorized service representative. The Customer shall bear the cost of such rectification.
10) In the event of any unforeseen circumstance, where the Company is not able to replace the affected part, then Company's prevailing depreciation policy will be binding on the Customer to accept as a commercial solution in lieu of replacement of the affected part.
11) Preventive Maintenance Service from 2nd year till 10th year (which will be on chargeable basis) should be done by Panasonic Authorized service partner only, to claim Extended/Promotional Warranty.
12) For Product units installed outside the municipal limits of the Company or Authorized Dealer’s service centre, all expenses incurred in to & fro transportation of unit / parts, lodging, boarding, conveyance and other incidental charges will be borne by and payable in advance by the Customer.
13)This warranty shall not apply with respect to the Products or any part thereof which has been subject to

a. The Product is used in harsh outdoor ambient conditions;
b. Any accident or damage during transit; mishandling, unauthorized modifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, alteration;
c. Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product;
d. Damage due to fire, flood or similar occurrences;
e. Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
f. Use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere;
g. Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product; damage or loss arising out of mishandling or incurred during transit.

3) Extended/Promotional warranty Terms & Conditions for Split Inverter Model PCB (1+4 Years)

1) Warranty extension offer is applicable for selected Panasonic Inverter ACs Model of Year 2018-2025 ; Series UKY,VKY,WKY,XKY,YKY,ZKY,AKY,BKY,CKY models) subject to invoicing done to the end Customer during specified time period.
2) Warranty extension offer is valid for the customer purchases during Scheme Duration:1^st Apr-19-31^st Mar-27 . Part +Labour Charges Payable by Company if product is purchased during Scheme duration 1^st Apr-19-10^th Aug-25. If Product is Purchased After 11^th Aug-25, Only Part Cost is payable
3) Warranty extension offer (1+4 extended) on Indoor Main PCB , Outdoor Main PCB only.
4) Warranty extension offer is void if product is opened /repaired by unauthorized service person/ center and the unit shall be declared as tampered and no further warranty shall be applicable on such unit.
5) Transportation of Units if required shall be charged extra during extended warranty period.
6) Warranty extension is non-transferable & is applicable only for the first purchaser.
7) The company reserves the right to withdraw or change warranty extension offer at its sole discretion at any point of time.
8) Warranty extension offer shall be from the date of purchase and irrespective of the usage of AC and shall automatically expire once the stipulated period is over.
9) Warranty extension circular communication supersedes all the previous communications on the said subject.
10) Warranty extension scheme is not Applicable to any Institutional buying / bulk buying / developer’s buying and quantity exceeding more than 5 Nos. at one time.
11) Warranty extension scheme is applicable for the buying of Panasonic Split Air conditioners from Authorized Show rooms / Sales & service dealers only.
12) Inclusion / Exclusion of any models under warranty extension scheme is sole discretion of company.
13) Preventive Maintenance Service from 2nd year till 5th year (which will be on chargeable basis) should be done by Panasonic Authorized service partner only to Claim Extended/Promotional Warranty.
14) All other terms & conditions shall remain the same as mentioned in operation manual of the product except of those covered above
15) This warranty shall not apply with respect to the Products or any part thereof which has been subject to :

a. The Product is used in harsh outdoor ambient conditions;
b. any accident or damage during transit; mishandling, unauthorized modifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, Alteration;
c. Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product;
d. Damage due to fire, flood or similar occurrences;
e. Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
f. use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere;
g. Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product; damage or loss arising out of mishandling or incurred during transit.

4)Extended/Promotional warranty Terms & Conditions for Fixed Speed Split AC (KN Series) PCB

1) Warranty extension offer is applicable for selected Panasonic Fixed Speed Split ACs (KN Series-2020/2021/2022 /2023/2024,2025,2026 models) subject to invoicing done to the end Customer during specified time period.
2) Warranty extension offer is valid for the customer purchases during
Scheme Duration:1^st Jan-2020-10^th Aug-2025)-Part +Labour Charges Payable by Company
Scheme Duration:11^th Aug-2025 onwards)-Part Cost Payable by Company
3) Warranty extension offer (1+4 extended) on Indoor Main PCB Only .
4) Warranty extension offer is void if product is opened /repaired by unauthorized service person/ center and the unit shall be declared as tampered and no further warranty shall be applicable on such unit.
5) Transportation of Units if required shall be charged extra during extended warranty period.
6) Warranty extension is non-transferable & is applicable only for the first purchaser.
7) The company reserves the right to withdraw or change warranty extension offer at its sole discretion at any point of time.
8) Warranty extension offer shall be from the date of purchase and irrespective of the usage of AC and shall automatically expire once the stipulated period is over.
9) Warranty extension circular communication supersedes all the previous communications on the said subject.
10) Warranty extension scheme is not Applicable to any Institutional buying / bulk buying / developer’s buying and quantity exceeding more than 5 Nos. at one time.
11) Warranty extension scheme is applicable for the buying of Panasonic Split Air conditioners from Authorized Show rooms / Sales & service dealers only.
12) Inclusion / Exclusion of any models under warranty extension scheme is sole discretion of company.
13) Preventive Maintenance Service from 2nd year till 5th year (which will be on chargeable basis) should be done by Panasonic Authorized service partner only, to claim Extended/Promotional Warranty.
14) All other terms & conditions shall remain the same as mentioned in operation manual of the product except of those covered above
15) This warranty shall not apply with respect to the Products or any part thereof which has been subject to

a. The Product is used in harsh outdoor ambient conditions;
b. any accident or damage during transit; mishandling, unauthorized modifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, Alteration;
c. Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product;
d. Damage due to fire, flood or similar occurrences.
e. Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
f. use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere;
g. Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product; damage or loss arising out of mishandling or incurred during transit.

5) Extended/Promotional warranty Terms & Conditions for Fixed Speed Split AC (YN Series) PCB

1) Warranty extension offer is applicable for selected Panasonic Fixed Speed Split ACs (YN Series-2020 models) subject to invoicing done to the end Customer during specified time period. Models covered under this offer are CS/CU-YN12WKYM ; CS/CU-YN18WKYM ; CS/CU- YN24WKYM
2) Warranty extension offer is valid for the customer purchases between 1^st Mar 2020 - 31^st Mar 2024
3) Warranty extension offer (1+4 extended) on Indoor Main PCB Only & labour
4) Warranty extension offer is void if product is opened /repaired by unauthorized service person/ center and the unit shall be declared as tampered and no further warranty shall be applicable on such unit.
5) Transportation of Units if required shall be charged extra during extended warranty period.
6) Warranty extension is non-transferable & is applicable only for the first purchaser.
7) The company reserves the right to withdraw or change warranty extension offer at its sole discretion at any point of time.
8) Warranty extension offer shall be from the date of purchase and irrespective of the usage of AC and shall automatically expire once the stipulated period is over.
9) Warranty extension circular communication supersedes all the previous communications on the said subject.
10) Warranty extension scheme is not Applicable to any Institutional buying / bulk buying / developer’s buying and quantity exceeding more than 5 Nos. at one time.
11) Warranty extension scheme is applicable for the buying of Panasonic Split Air conditioners from Authorized Show rooms / Sales & service dealers only.
12) Inclusion / Exclusion of any models under warranty extension scheme is sole discretion of company.
13) Preventive Maintenance Service from 2nd year till 5th year (which will be on chargeable basis) should be done by Panasonic Authorized service partner only, to claim Extended/Promotional Warranty.
14) All other terms & conditions shall remain the same as mentioned in operation manual of the product except of those covered above
15) This warranty shall not apply with respect to the Products or any part thereof which has been subject to:

a. The Product is used in harsh outdoor ambient conditions;
b. any accident or damage during transit; mishandling, unauthorized modifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, Alteration;
c. Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product;
d. Damage due to fire, flood or similar occurrences;
e. Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
f. use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere;
g. Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product; damage or loss arising out of mishandling or incurred during transit.

6) Extended/Promotional warranty Terms & Conditions for MCC Condenser Models

1) 5 Year Warranty on the Micro Channel Condenser (Aluminium Condenser) Models is applicable for Part Only on Purchase made between 1st Jan-20-31^st Mar-24
2) Following Aluminium (MCC) Condenser models are covered under 5 Year warranty
Inverter Model: CS/CU-NU18WKYM, CS/CU-YU12WKYM, CS/CU-YU18WKYTM
Fixed Speed Models: CS/CU-YN12WKYM, CS/CU-YN18WKYM, CS/CU- YN24WKYM
3) The Purchaser must provide original Invoice & Warranty Card at the time of availing the repair services.
4) Total Warranty Period on the Micro Channel Condenser is limited to 5 Years from Date of Purchase, irrespective of the Period the unit was not in use or was under breakdown for repair.
5)In the event of repairs, or replacement of part during the said warranty, the warranty shall thereafter continue only for the unexpired period of original warranty. The defective Part shall become property of company.
6)This warranty shall not apply with respect to the Products or any part thereof which has been subject to:

(a) Installation/repair by any unauthorized persons or repair/use of this Product or any accessories other than those specified by Company.
(b) Any accident or damage during transit; mishandling, unauthorized modifications, input voltage beyond specifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, Alteration.
(c) Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product.
(d) Damage due to fire, flood or such occurrences, water, dust, input voltage beyond specifications.
(e) Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
(f) use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere.
(g) Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product.
(h) Damage or loss arising out of mishandling or incurred during transit.

7) While Company undertakes responsibility to replace only the condenser free of cost during Warranty Period. Cost of labour, transportation, and other incidental expenditures shall be borne by the Customer after the lapse of first year of Product warranty.
8) Preventive Maintenance Service from 2nd year till 5th year (which will be on chargeable basis) should be done by Panasonic Authorized service partner only, to claim Extended/Promotional Warranty.

7) Extended/Promotional Warranty on Eco tough Outdoor Casing (Super Dyma) unit 5 Year (1+4) warranty terms and conditions

1) 5 (1+4) Year Warranty is applicable for only Part only for purchase made for Scheme Duration: 1st Apr-17-onwards)
2) This additional warranty shall be effective only upon expiry of the standard warranty of 1 year and continue for a period of 4 years from the date of Purchase Invoice.
3) Red Rust Coverage should be greater than 10% of Surface area of the part of out-door unit of the Product on which rust has occurred. In the event of a claim where the red rust coverage is greater than 10% of surface area of the affected part, the said part will be replaced on FOC basis.
4) In the event of any unforeseen circumstance, where the Company is not able to replace the affected part, then Company's prevailing depreciation policy will be binding on the Customer to accept as a commercial solution in lieu of replacement of the affected part.
5) This warranty shall not apply with respect to the Products or any part thereof which has been subject to

a. The Product is used in harsh outdoor ambient conditions.
b. any accident or damage during transit; mishandling, unauthorized modifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, Alteration;
c. Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product;
d. Damage due to fire, flood or similar occurrences;
e. Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
f. use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere;
g. Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product; damage or loss arising out of mishandling or incurred during transit.

8) Promotional warranty detailed Terms & Conditions for Split AC Motors (1+4 Years)

1) Warranty extension offer is applicable for Panasonic Inverter/Fixed Speed Split ACs Model (2024/2025 Series), subject to invoicing done to the end customer during specified time period.
2) Warranty extension offer is valid for the product purchased by customer during promotional period: 11th Mar'25 ~ 31st Jul'25.
3) Warranty extension offer (1+4 extended) is applicable for Indoor Unit blower Motor, Air Swing Motor & & Outdoor Unit Motor (Both Part cost + Labour charges are covered in Promotional Warranty)
4) Warranty extension offer is void if product is opened /repaired by unauthorized service person/center and the unit shall be declared as tampered and no further warranty shall be applicable on such unit.
5) Transportation of complete product if required shall be charged extra during extended warranty period.
6) Warranty extension is non-transferable & is applicable only for the first purchaser.
7) The company reserves the right to withdraw or change warranty extension offer at its sole discretion at any point of time.
8) Warranty extension offer shall be applicable from the date of purchase by customer and irrespective of the usage of AC and shall automatically expire once the stipulated period is over.
9) Warranty extension scheme is not applicable to any Institutional buying / bulk buying / developer’s buying and quantity exceeding more than 5 Nos. at one time.
10) Warranty extension scheme is applicable for the buying of Panasonic Split Air conditioners from Authorized Show rooms / Sales & service dealers only.
11) Inclusion / Exclusion of any models under warranty extension scheme is sole discretion of company.
12) Preventive Maintenance Service from 2nd year till 5th year (which will be on chargeable basis) should be done by Panasonic Authorized service partner only to claim Extended/Promotional Warranty.
13) All other terms & conditions shall remain the same as mentioned in operation manual of the product except of those covered above.
14) This warranty shall not apply with respect to the Products or any part thereof which has been subject to:

a. The product is used in harsh outdoor ambient conditions;
b. Any accident or damage during transit; mishandling, unauthorized modifications, riots, commercial use, lightning, use contrary to the operations specified in the user’s manual supplied with the Product/unit, Alteration;
c. Unit/part(s) Serial No. mutilated, defaced or altered or any damage arising out of unauthorized modification or alteration, repair or use of the Product;
d. Damage due to fire, flood or similar occurrences;
e. Damage due to presence of any foreign object or living creature (eg. Rat, lizard, insect, ants, etc.) inside the Product unit;
f. Use of harmful chemicals; Improper heat load, Usage of unit in an abnormally corrosive alkaline/acidic atmosphere;
g. Any change or defect resulting due to improper maintenance any use contrary to the operations specified in the user’s manual supplied with the Product; damage or loss arising out of mishandling or incurred during transit.

15) Applicable models for 1+4 Year Motor Promotional Warranty Scheme are as below: