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Frequently Asked Questions
Q: How long is the delivery?
A: It will take approximately 2-5 business days to deliver your order by our appointed courier. You will receive an SMS once our courier is ready to deliver your purchase.
For bulky items such as refrigerators, washing machines and aircons please expect a phone call prior to delivery to schedule the date and time of the delivery.
Q: How much is delivery?
A:
Standard shipping is free.
For bulky items such as fridges, washing machines and aircon, additional charges apply if location does not have lift landing and requires climbing stairs. Charges are quoted directly by our appointed logistics team and payable directly to them.
To enquire about the charges, please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com
Q: Is disposal included?
A:
Standard disposal for bulky items such as fridges, washing machines and aircon is included. Additional charges apply if location does not have lift landing and requires climbing stairs.
We do not dismantle built-in washer/refrigerator. If you require disposal service, please dismantle and remove the old products for disposal.
Q: What is Panasonic Store return policy?
Orders for goods may be returned to Panasonic if the delivered goods are:
1) incorrect (i.e. there are missing items or parts in the delivered goods, or the model or colour is different from the Order), upon which the return request must be initiated within seven (7) days from the delivery date. In the event that the model or colour is different from the Order, this can be inspected from the label or packaging of the goods, and the goods must be returned with its original seal intact. Otherwise, Panasonic may not accept returns of goods with a broken seal on its packaging;
2) damaged (i.e. stained, dented, cracked or scratched), upon which the return request must be initiated within 24 hours from the delivery date; or
3) defective with respect to the goods’ function, upon which the return request must be initiated within seven (7) days from the delivery date.