Panasonic Care Plus International Warranty

TERMS & CONDITIONS:

This warranty is valid only when the warranty card is properly completed, and upon presentation of proof of purchase (original invoice indicating dealers name, address, model no, serial no and date of purchase). The details filled on the warranty card and the invoice should match.

The Customers sole remedy under this warranty is for repair of the product only. Neither Panasonic nor the Authorized Service Center nor any of its affiliates shall be responsible or liable for any delay in repairs. In the event that the Authorized Service Center does not have the required parts in stock to carry out the repair, or if they do not have the required technical information (due to the fact that product was purchased from a different country), the parts or technical information may have to be obtained by the Authorized Service Center which may result in a delay in repairs. Moreover, requested repair will be rendered impossible due to import/export restrictions for such products and/or the parts necessary for the repair and/or the availability of specialized jigs to necessitate repairs and/or other country specific regulations or unforeseen circumstances.

Time taken for repair under warranty will not be excluded from the warranty period.

1.Warranty Period is valid for one year from the date of purchase.

2.Consumer Products covered under this warranty:

TV (LCD/LED/PDP), Movie & Still Camera, Portable Audio Players (SD, Built-in, MP3, CD), Music System, DVD/BD (Player & Recorder), Microwave Oven, Food Processor, Juicer/Blender/Mixer, Washing Machine, Air Conditioner, Refrigerator & Vacuum Cleaner.  *Rice Cooker, *Electric Iron, *Water Purifier, *Corded/Cordless Telephone, *Fax (only models prefixed with KX), *Shavers/Epilators, *Trimmers, *Hair Dryer/Styler.

*These products are NOT covered in India under Care Plus warranty.

Commercial Sales or products used for commercial use/purpose will not be covered under Care Plus Warranty.

PDP/LCD over 65’’ (inches) is not covered under Care Plus Warranty


3.Warranty Coverage Includes:
Spare Parts and Labor Charge

4.Warranty Coverage Excludes:

This is Carry-in warranty. Products requiring service support should be brought to the Service Center. Service Center is not responsible for the transportation to and from the place of the installation.

5.Warranty will be void if:

a. Defect is caused due to accidents, transit damage, improper use, power fluctuation, natural disaster and/or by any operation not covered in the instruction manual.

b. Product is installed, tampered, modified, repaired or attempted to repair by unauthorized service personnel.

c. Model name and serial No. on the warranty card does not match the product, or if they are altered, removed or mutilated.

d. The original warranty card and the purchase receipt/invoice are not produced at the time of registering for service.

6.Warranty does NOT cover:

a. Accessories (batteries, adapters, carry cases, remote commander etc.), Buttons, Cosmetic parts (front or rear panels, covers, handle, name badge etc.)

b. Periodic checks, product demonstration, maintenance or installation.

Panasonic Marketing Middle East & Africa FZE (PMMAF) is responsible for this warranty card and not the dealer from whom the product is purchased. The purpose of this warranty card is limited and we are not liable for any incidental or consequential damage from breach of any express or implied warranty on the products.

Authorized Service Center reserves the right to judge and reject claims as per the above conditions.

Panasonic Care Plus International Warranty is accepted in: UAE, BAHRAIN, KINGDOM OF SAUDI ARABIA, QATAR, OMAN, KUWAIT, YEMEN, SYRIA, LEBANON, JORDAN, CYPRUS, INDIA, PAKISTAN, IRAN, EGYPT, THAILAND, INDONESIA, MALAYSIA, PHILIPINES, MAURITIUS, NIGERIA, SOUTH AFRICA, SRI LANKA.

Note: Warranty service in the country of purchase will be governed by the local domestic warranty provided by our Service Partner and not by Care Plus International Warranty.

Only products (as mentioned in point 2) purchased in U.A.E, Bahrain, Kingdom of Saudi Arabia, Oman, Qatar, Kuwait, Syria, Jordan, Lebanon and **Egypt are eligible for Panasonic Care Plus International Warranty coverage.

**Egypt: Care Plus International Warranty is valid only for still & movie camera purchased from Cairo Duty Free.


For any queries, please contact:

Panasonic Marketing Middle East & Africa FZE (PMMAF)

Customer Service Division (CSD)
P.O. Box 17985, Jebel Ali, Dubai - U.A.E
Call Center +971-800 PANA (800-7262) 
Email: customercare@ae.panasonic.com


Contact Details for Service:

KINGDOM OF BAHRAIN

 

 

Al Futtaim Sons Co. W.L.L.

Manama

+973 17 564776

Telematics W.L.L

Manama

+973 17 712181

KINGDOM OF SAUDI ARABIA

 

 

Alesayi Service Center

Jeddah 

+966 2 6444072

STATE OF KUWAIT

 

 

Easa Husain Al-Yousifi & Sons Co.

Safat

+965 24378800

 

 

+965 22202321

 

 

 

STATE OF QATAR

 

 

 

 

 

Nasir Bin Abdullah & Sons Co

Doha

+974 44444475

 

 

 

SULTANATE OF OMAN

 

 

 

 

 

OMASCO Service Center

Muscat

+968 24582575/24582940

 

Salalah

+968 23212290

 

Sohar

+968 26846379

 

Nizwa

+968 25411658

 

 

 

UNITED ARAB EMIRATES

 

 

 

 

 

Techserve Main Office

Dubai

800-832473783

(Air Conditioners & Home Appliances)

Dubai

+971 4 282 4004

 

Abu Dhabi

+971 2 673 3004

 

Sharjah

+971 6 575 8129

 

Al Ain

+971 3 7667018

 

Fujairah

+971 9 222 2926

 

Ras Al Khaimah

+971 7 233 1421

 

 

 

LEBANON

 

 

 

 

 

Panasonic Marketing Middle East & Africa

 

+961-1-644022

(Representative Office)  

 

 

Email: Customercare@lb.panasonic.com

 

 

 

 

 

SYRIA

 

 

 

 

 

SkyJoud and Seraydarian

Damascus

+963 11 3319243

Co. LLC

 

 

 

 

 

YEMEN

 

 

 

 

 

Alfa Co. Ltd

Sanaa

+967 1 214333/4

 

 

 

JORDAN

 

 

 

 

 

TransJordan for

Amman

+962 6 5826042

Electronics Co. WLL

 

 

 

 

 

CYPRUS

 

 

 

 

 

1 VHR

Nicosia

+357 22460056

(Electrical Appliances) Ltd.

 

 

 

 

 

INDIA

 

 

 

 

 

Panasonic India Pvt Ltd.  

Call center number

 1800 103 1333

Email: helpline@in.panasonic.com

 

 

Website: http://www.panasonic.com/in

 

 

 

 

 

EGYPT

 

 

 

 

 

Panasonic Corporation Liaison Office

 

+20 2 24800891

 

 

+20 2 24800892

 

 

+20 2 24800893

 

 

 

PAKISTAN

 

 

 

 

 

Panasonic Marketing Middle East & Africa

 Karachi

+92 21 35308508

Habib Electronics

 

+92 42 36370604

 

 

 

IRAN

 

 

 

 

 

Azhand Service

Tehran

+98 21 64087

Ali Khalafi

East Azerbaijan, Tabriz

+98 41 35402336

Yahya Dalili

East Azerbaijan, Urmieh

+98 44 32770732

Rasoul Abedin Pour

Kerman

+98 34 33328334

 

 

+98 33 321706

Rahmatollah Tayebi Chehreh

Mazandaran, Sari

+98 11 33320290

Mousa Molai

Hormozgan, Bandar Abbas

+98 763 2224983

Nader Abbasi

Gilan, Rasht

+98 13 33252333

 

 

+98 13 33252344

 

 

 

THAILAND

 

 

 

 

 

Panasonic Siew Sales Co.,Ltd.

Bangkok

+66 27 31 8888

Panasonic A. P. Sales Co., Ltd.

Bangkok

+66 23 12 7148

Panasonic Customer Service

Bangkok

+66 27 29 9000

 

 

 

PHILIPPINES

 

 

 

 

 

Panasonic Philippines

Taytay Rizal

+63 2 635 2260

Email: pmpc_csdcic@ph.panasonic.com

 

 

 

 

 

MAURITIUS

 

 

 

 

 

The Brandhouse Ltd.

Riche Terre

+230 206 9450

Email: info@jmgservicecentre.mu

 

 

 

 

 

NIGERIA

 

 

 

 

 

Sims Nigeria Ltd .

Lagos   

+234 70 5109 3300

Panaserv

Lagos   

+234 70 3861 8973

 

 

 

SOUTH AFRICA

 

 

 

 

 

Panasonic Marketing Middle East & Africa

 

 

(Representative Office)

Central Park

+27 (0) 11-312-7015

CALL CENTER

Gauteng

0860 000 302

 

 

 

SRI LANKA

 

 

 

 

 

Customer Care

 

+94 115541900-7

Softlogic Service Center

 

+94 115541903

 

 

 

INDONESIA

 

 

 

 

 

PT.Panasonic Global

 

+62 8015710 / 80901089

Indonesia

 

 

 

 

 

MALAYSIA

 

 

 

 

 

Panasonic Malaysia

Selangor/Kuala Lumpur

+60 3 7953 7600

 

Pulau Pinang/ Kedah/Perlis

+60 4 2274070

 

Pahang

+60 9 573 7898

 

Johor

+60 7 554 3531

 

 

+60 7 558 3561

 

Kelantan

+60 9 748 1578

 

Negeri Sembilan

+60 6 763 7133

 

Malacca

+60 6 288 0130

 

Perak

+60 5 547 6633

 

Sabah

+60 88 428 713

 

Sarawak

+60 82 336 126

 

 

+60 82 336 326