This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
(i) “End User(s)” means and includes all users of the Product(s), including the following:
(a) Users using or benefitting from Panasonic’s customer service and/or training programs;
(b) Users using or benefitting from Panasonic’s sales and marketing programs.
(ii) “Panasonic” means Panasonic India Private Limited, its group companies, affiliates, subsidiaries, in India.
(iv) “Products” means and includes the Panasonic IOT based Application named as ‘MirAIe’ application software, website, application, digital/online platform owned and/or operated by Panasonic
(v) “Rules” means the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
(vi) “SPDI” bears the meaning ascribed to it under the Rules.
II. What Information does Panasonic Collect from End Users
PI collected by Panasonic and/or, as provided by the End User pursuant to or during the course of access, use of any Product, may include the following:
(i) Any information provided by the End User, including information provided by an End User to Panasonic’s customer service representatives. Panasonic may also create logs/reports that are useful in diagnosing product or application performance related issued, and capture information relating to the same;
(ii) Contact information including name, email id, address, contact number, location (based on varying degree of accuracy based on GPS, IP address, sensor data from device, things near to your device such as WiFi access point, cell towers and Bluetooth enabled devices)
(iii) Payment details such as credit card/debit card details, banking related information, information provided pursuant to cashless transaction(s);
(iv) Uniform resource locator, IP address, unique device identifiers, settings of the device used by an End User to access the Product(s);
(v) Log information such as the time and duration of End User’s use of the Product(s), search query terms, any information stored in cookies;
(vi) Business contact details of the End User such as location of business premises, contact number, fax number, contact number;
(vii) Usage behaviour including Product preferences;
(viii) Operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying End User’s type of device;
(ix) Pages, links, websites visited or access during the course of access or use of the Product(s);
(x) Information provided while subscribing to Panasonic’s promotional communications and newsletters;
(xi) Any other information provided by an End User and/or collected by Panasonic.
III. Why does Panasonic collect PI from End Users?
Panasonic collects PI from End User(s) for, inter alia, the purposes set out below. All collection of PI is undertaken in compliance with the applicable laws in India.
(i) To make available the Products to the End User, including to enable End User(s) to create a profile to use the Products;
(ii) To register End User(s) or their devices or products for any of Panasonic’s Products;
(iii) To conduct surveys in connection with End User’s usage/experience with the Products;
(iv) To improve the efficiency, quality, and to enhance the user experience of the Products;
(v) To support and maintain the Products including for providing support to End Users;
(vi) To identify, assess, evaluate user behavior and preferences, in relation to various products and services;
(vii) To generate and provide recommendations, marketing content, sponsored content, promotional offers to the End User in connection with the Product(s);
(viii) To evaluate the End User(s) eligibility for certain Product(s), and the suitability of certain Product(s) for an End User;
(ix) To ask for End User’s opinions or comments in relation to the Products;
(x) To assess and analyse Panasonic’s market, customers, devices, and Products;
(xi) To protect an End User’s vital interests of those of another natural person;
(xii) To create anonymous, aggregated statistics about the use of the Products;
(xiii) To protect the End Users (e.g. to prevent spam or attempts to defraud users of Products); to operate and maintain the security of the Products (e.g. to prevent or stop an attack on Panasonic’s systems or networks); or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of the Products;
(xv) To manage corporate transactions involving Panasonic including reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding;
(xvi) To accomplish Panasonic’s legitimate interests which include:
- To benefit from cost-effective Product(s) (e.g. Panasonic may opt to use certain platforms offered by suppliers;
- To protect the security of Panasonic’s IT systems, architecture and networks and protect its customers;
- To meet Panasonic’s corporate and social responsibility objectives.
(xvii) Any purpose as may be required by applicable laws.
(xviii) For analytics and measurement to understand how our services/ products are used.
IV. What is the basis for collection and use of PI by Panasonic?
Without limiting the deemed consent pursuant to the use or access of the Products, the End User also expressly, unconditionally, and irrevocable consents to the collection, possession, storage, processing, dealing in, handling, transfer, sharing, and/or disclosure, of SPDI by Panasonic.
In the event the End User does not wish to consent as per this paragraph, then the End User has the option to not use/access the Product(s).
V. What are the terms applicable for disclosure of PI by Panasonic?
The disclosure of the PI including SPDI shall be governed by the following:
Panasonic shall use commercially reasonable measures to protect PI from unauthorised use or disclosure.
Panasonic will have the right, to be exercised in its reasonable discretion, to disclose or share the PI including SPDI with law enforcement authorities, regulatory bodies, and/or pursuant to any order of a regulatory or judicial authority, pursuant to any legal claims, actions, proceedings, suits, and/or to prevent any form of harm to a third party including injury to any person, and/or to prevent any illegal or unlawful or legally actionable activity. Panasonic may also provide PI including SPDI, in whole or in part, to any governmental, judicial, or regulatory authorities, including any tax authorities, pursuant to a claim or demand from them.
- Remembering settings, so an End User does not have to keep re-entering them whenever the End User visits a new page;
- Remembering information given by an End User so that the End User does not have to keep entering it;
- Analyzing how an End User uses the Products to improve the way it works, to make sure that the End User finds what such End User is looking for easily, and to ensure that it meets the End User’s needs;
- Monitoring the efficiency of Panasonic’s advertising.
VII. Third Party Sites
VIII. What Security Measures does Panasonic use?
Security measures used by Panasonic to protect the security of PI including SPDI are consistent with industry standards and are commercially reasonable. The security measures implemented by Panasonic, inter alia, take into account, the state of the art of the technology, the costs of its implementation, the nature of the information, and the risk of the processing. However, End Users should take note that security measures cannot guarantee that the PI and/or SPDI provided by an End User will be a hundred percent secure. End Users are therefore advised to use discretion in providing SPDI to Panasonic and to refrain from providing SPDI if the same is not expressly requested by Panasonic or if the nature of the request or the purpose of provision does not necessitate the provision of any SPDI.
IX. Queries and Concerns
Address: Panasonic India Pvt Ltd,
12th Floor Ambience Tower,
NH8, DLF Phase 3, Sector 24,
If the End User has any queries concerning any of the Product(s), then such queries may be addressed to Panasonic’s customer service personnel at:
Address: Panasonic India Pvt Ltd,
12th Floor Ambience Tower,
NH8, DLF Phase 3, Sector 24,
Corrections and Deletion
The End User will have the right to rectify, correct, update, or delete any PI provided to Panasonic, or collected by Panasonic, by addressing an appropriate written communication to such effect to the Grievance Officer as per the details provided in paragraph IX above. Panasonic will correct or amend such PI, as feasible. If the End User chooses to delete any PI, then such End User agrees and acknowledges that Panasonic may be unable make available or provide access to any or all of the Product(s) pursuant to such deletion.
If the End User wants to stop receiving any email communications from Panasonic, then the End User may do so by clicking on the ‘unsubscribe’ option. End User must be advised that the withdrawal from receipt of such communications may not be immediate.