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Add and Manage Users to Control Air Conditioner (Residential)

Enable multiple users, including other family members, to control and operate the same air conditioner units, making cooling easier and more convenient for everyone involved.

1.0 Check Device Information

Step 1
Tap the “Menu” button on the top right-hand corner of the screen.

Manage and Assign Additional User

Step 2
Select “Device list”.

Manage and Assign Additional User

Step 3
Choose your device’s location.

Manage and Assign Additional User

Step 4
View your device ID and other additional information.

Manage and Assign Additional User
Manage and Assign Additional User

2.0 Approving Additional Users

The admin user will receive a notification to approve the additional user. Panasonic Comfort Cloud App must have permission to send notifications.

Manage and Assign Additional User

Step 1
Select any air conditioner.

Manage and Assign Additional User

Step 2
Tap the notification button on the top left-hand corner.

Add New User for Supply Air Fan

Step 3
Tap the message.

Manage and Assign Additional User

Step 4
Choose the approval level to share with additional user, then tap “Confirm”.

Manage and Assign Additional User

3.0 Check Users List

Step 1
Tap the “Menu” button on the top right-hand corner of the screen.

Manage and Assign Additional User

Step 2
Tap “Owner” to expand the menu. Then tap “User List”.

Manage and Assign Additional User

Administrator can view which user is having access to the particular air conditioner.

Add New User for Supply Air Fan

Additional users can proceed with registration by following the steps below.

4.0 Add Additional Users (Standard Built-In Wi-Fi)
5.0 Add Additional Users (Network Adaptor CZ-TACG1)

4.0 Add Additional Users (Standard Built-In Wi-Fi)

The following steps are to set up the connection between a standard built-in Wi-Fi air conditioner and the Comfort Cloud App for additional users.

Step 1
Tap the “+” icon.

Manage and Assign Additional User

Step 2
Choose “Air conditioner”.

Manage and Assign Additional User

Step 3
Choose “Air conditioner + Wireless remote controller”.

Manage and Assign Additional User

Step 4
Ensure there is 1 QR code ONLY on the front panel’s sticker, then tap “Front panel sticker with 1 QR code

or

If there is no front panel sticker, tap “Without Front panel sticker” and check if there is NO QR code inside the front panel, then tap “QR code is not found”.

Manage and Assign Additional User

Step 5
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “  ” button ONCE to hear a “BEEP” sound.

The Wireless LAN LED on the air conditioner will illuminate and begin to blink.

Tap “Next”.

*Wireless LAN LED’s position and colour varies for different models.

Manage and Assign Additional User
Manage and Assign Additional User

Step 6
Tap “LED is ON”.

Manage and Assign Additional User

Step 7
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 8
Select the air conditioner for registration and tap “Register”.

Manage and Assign Additional User

Step 9
Prepare the air conditioner’s remote controller and a pin.

Using the pin, press and hold the “  ” button for 5 seconds until “1” is displayed.

Press “UP” or “DOWN” until you see the number “3”.  

Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.

Tap “Next”.

Manage and Assign Additional User

Step 10
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Manage and Assign Additional User

Step 11
Enter the password and tap “Register”.

*Important Note: Before proceeding, you will need the device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App.

Manage and Assign Additional User

Step 12
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

5.0 Add Additional Users (Network Adaptor CZ-TACG1)

The following steps are to set up the connection between a Wi-Fi compatible air conditioner with network adaptor, CZ-TACG1 to the Comfort Cloud App for additional users.

Step 1
Tap the “+” icon.

Manage and Assign Additional User

Step 2
Choose “Air conditioner”.

Manage and Assign Additional User

Step 3
Choose “External Wireless Adaptor”.

Manage and Assign Additional User

Step 4
Check if the “POWER LED” on the network adaptor is “ON”. Tap “Next”.

*The “POWER LED” is “ON” when its LED is continuously lit but not blinking.

Manage and Assign Additional User

Step 5
Tap "Next" since you're not the person who initially set up this air conditioner (administrator).

Manage and Assign Additional User

Step 6
Make sure all three LED lights on the network adaptor is “ON” (lit but not blinking). Tap “LED is ON”.

Manage and Assign Additional User

Step 7
Enter Device ID and Password. Tap “Register”.

Important Note: Before proceeding, you will need the device ID and device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App. For the device ID, refer to section 1.0 Check Device Information.

Manage and Assign Additional User

You can also check the device ID on the box or tag.

Manage and Assign Additional User

Step 8
Enter the air conditioner name, message to owner, and note. Tap “Send request”.

Manage and Assign Additional User

Registration has been completed. Please wait for admin’s approval.

Go to 2.0 Approving Additional Users for steps to approve additional users.

Manage and Assign Additional User

Disclaimer
Air conditioner needs to be connected to the Panasonic Comfort Cloud App and an internet connection is required.
The images shown are for illustration purposes only. Actual interface may vary depending on the model’s functionality and the version of Comfort Cloud App.