Website Privacy Policy

Last modified: 1st April 2022

Your Privacy is important to us. This Privacy Policy is intended to tell you how we use personal information we collect about you on this website.

This Privacy Policy only applies to the personal information that you provided to us or that are collected through your use of this websites, www.panasonic.com/global and subdomains of panasonic.com and her Affiliates, operated by Panasonic Corporation (the “Websites”) and her Affiliates. If you provide your personal information to other websites operated by third parties or subsidiaries, they have their own privacy policies or notices. Please review the individual privacy policies or notices when you use Panasonic individual services or other websites.

Please click on the links below for further information on our privacy practices on this Websites:

1. Who are we?

Panasonic Corporation (and her Affiliates), having its registered office at 1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501, Japan (“Panasonic,” “we,” “us” or “our”)

2. What is Personal Information?

For the purposes of this Privacy Policy, "Personal Information" consists of any information that relates to an identified or identifiable individual (such as you). For example, information which identifies you may consist of your name, address, telephone number, and online identifier (e.g. cookies and your IP address). Information, which does not identify you on its own, but that we link to you, also qualifies as Personal Information.

3. What Personal Information does Panasonic and her Affiliates collect about you?

A. Personal Information you provide directly about yourself

Some Websites we offer enable/require you to give us your Personal Information.

  1. When you communicate with Panasonic and her Affiliates
    When you contact us or interact with our customer support representatives, we may collect Personal Information about you, such as your name, mailing address, phone number, email address and contact preferences, and we may also collect information about the Panasonic products or devices you own, such as their serial numbers and dates of purchase. We also may create logs/reports that are useful in diagnosing our products, capturing information related to issues, or application performance. We use this information to provide you with customer and product support.
  2. Subscriptions and newsletters
    Where you subscribe to our promotional communications and newsletters, we will collect Personal Information including your email address. We will only provide such subscription services to you in accordance with applicable laws and where you have expressly requested us to do so.

B. Information about your use of the Websites

We may collect information about your use of the Websites. For example, we collect:

  1. Product/device information - such as unique device identifiers, IP address, operating system details, and the settings of devices used to access our Websites;
  2. Log information - such as the time and duration of your use of the Websites, search query terms you enter through the Websites, and any information stored in cookies that we have set on your device (such as your pc, mobile phone or tablet).

4. On which legal basis do we process Personal Information?

We are not allowed to process Personal Information if we cannot rely on a valid legal ground. Therefore, we will only process your Personal Information when:

  1. we have obtained your prior unambiguous consent;
  2. the processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;
  3. the processing is necessary to comply with our legal or regulatory obligations;
  4. the processing is necessary to protect your vital interests or those of another natural person; or
  5. the processing is necessary for our legitimate interests except where they are overridden by your interests or fundamental rights and freedoms. Examples of such ‘legitimate interests’ include:
    1. to benefit from cost-effective Websites (e.g. we may opt to use certain platforms offered by suppliers);
    2. to protect the security of our IT systems, architecture and networks; and
    3. to meet our corporate and social responsibility objectives.

5. Why do we use your Personal Information?

We may use the Personal Information we collect for the following purposes:

  1. Create an Account/Log in on our Websites - to enable you to create a profile on our Websites and to enable you to log in to such Websites;
  2. Registering products/devices - to register you or your device or product for any of our Websites;
  3. Provide our Services - to provide our Services or any specific feature that you request, including to enable us to fulfill our obligations under any contract with you. We will show individual privacy policies or notices for each Service where appropriate;
  4. Surveys - to ask for your opinions or comments on our Websites and to conduct other surveys;
  5. Advertising - for advertising, such as providing customized advertisements and sponsored content and sending you promotional communications;
  6. Analysis Purposes - for assessment and analysis of our market, customers, products, devices and Websites;
  7. Statistics - to create anonymous, aggregated statistics about the use of our Websites. This anonymized data may be shared with third parties;
  8. Service Improvement - to develop and improve new and existing Panasonic products and Websites, recommendations, advertisements and other communications, and to learn more about your preferences;
  9. Customer Support Services - to provide customer support services for your product or device, or to deal with any other support queries you may have;
  10. Security - to protect our customers (e.g. to prevent spam or attempts to defraud users of our Websites); to operate and maintain the security of our Websites (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Panasonic, including the enforcement of any terms or agreements governing the use of our Websites;
  11. Updates - to communicate with you about your account, profiles or transactions with us; provide important information about our Websites; and sending notices about any material changes to our Privacy Policy;
  12. Corporate Transaction - to manage corporate transactions involving our company, including reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

6. To whom and where do we disclose your Personal Information?

We will not disclose your Personal Information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your Personal Information to the following entities:

A. Third party recipients of the Personal Information

We may disclose your information to the following entities:

  1. Panasonic Affiliates
    We may need to transfer your Personal Information to other Panasonic Affiliates to provide the services you require or any other assistance you request.
  2. Service Providers
    We use third party service providers to help us administer certain activities and services on our behalf, such as fulfilling sending emails and text messages (such as SMS), providing advertisements, analyzing usage of our Websites, tracking effectiveness of our marketing campaigns, allowing users to connect to their social network and providing customer support services. We share Personal Information about you with such third party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions. Here are examples of third party service providers we use:
    1. Email Service Providers – Cloud services are used to assist us in sending emails to you in accordance with your marketing preferences;
    2. Analytics Service Providers – analytics providers are used to assist us in understanding the usage of our Websites, to enable us to improve our Websites. For further information, see our Cookie Policy.
  3. Third parties when required by Law or to Protect our Websites
    We will disclose your Personal Information to comply with applicable law or respond to valid and legal processes, including law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Websites); to operate and maintain the security of our Websites (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of Panasonic, including enforcing any terms or agreements governing the use of our Websites.
  4. Other Parties in Connection With Corporate Transactions
    We may disclose your Personal Information to a third party (or other Panasonic Affiliate) as part of a reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of Panasonic's business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
  5. Other Parties With Your Consent or At Your Direction
    We may share Personal Information about you with third parties when you consent to or request such sharing.

B. International Transfer of Personal Information

The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside your region, including but not limited to Japan or in any other country and where Panasonic or her Affiliates, subsidiaries or service providers maintain facilities.

Where we transfer your Personal Information outside your region, we will ensure that suitable safeguards such as appropriate agreements and mechanisms are in place to help ensure that our third party service providers provide an adequate level of protection to your Personal Information.

7. What do we do to keep your Personal Information secure?

Panasonic and her Affiliates have put in place appropriate physical, technical and organizational measures to keep the Personal Information we collect in our Websites secure. These measures take into account:

  1. the state-of-the-art of the technology;
  2. the costs of its implementation;
  3. the nature of the Information; and
  4. the risk of the processing.

The purpose thereof is to protect against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.

However, please note that although we take appropriate steps to protect your Personal Information, no website, product, device, online application or transmission of Information, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.

8. What are your rights and how can you exercise them?

  1. What are your rights?
    Panasonic and her Affiliates will collect, store and process your Personal Information in accordance with your rights under any applicable laws.
    Your rights include the right to access a copy of your Personal Information, the right to request the correction or the update of any inaccurate Personal Information, and the right to object to the processing of your Personal Information under the conditions set out in applicable laws.
    You also have the right to request the erasure of your Personal Information, and where you have consented to the processing of your Personal Information, you have the right to withdraw such consent at any time (without this withdrawal affecting the lawfulness of the processing prior to such withdrawal). In addition, you also have the right to data portability in certain cases. This is the right to request the return of the Personal Information you have provided to us in a structured, commonly used and machine-readable format, and to request the transmission of such Personal Information to a third party, without hindrance from us and subject to your own confidentiality obligations.
  2. Exercising your rights
    If you wish to exercise any of the above rights, please contact us by using any of the communication means described in the individual Privacy Policy or Notice in each Service you provide your personal information.
  3. Complaints
    If you are not satisfied with how we process your Personal Information, you may contact us using any of the communication means described in the individual privacy policies or notices or alternatively you may file a complaint with the competent supervisory authority, in addition to your rights outlined above.

9. How long do we store your Personal Information

We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected, or as required by applicable law, it will be deleted for you in accordance with applicable law.

10. Third party links and products on our Websites (these do not include our Affiliates)

Our Websites may contain links to other third party websites that are not operated by Panasonic and her Affiliates, and our Websites may contain applications that you can download from third parties. These linked sites are not under Panasonic’s nor her Affiliates’ control and as such, we are not responsible for their privacy practices, nor the content, of any linked website and/or online application therein. If you choose to use any third party website or application, any Personal Information collected by these third parties will be subject to any existing privacy policy of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Information.

11. Third party features on our website

Our websites also contain features such as embedded video provided by third parties through their APIs, which are bound by their API's terms of use. Depending on how you interact with these features, your information may be shared with these providers. For more information about features' terms of use, please visit each providers' website.

A. YouTube
YouTube API Services are used to play videos on our Websites. Further information on the services and features of the service can be found in YouTube Terms of Service and on usage of your information in Google Privacy Policy.

12. Cookies

Our Websites use cookies to store your preferences and settings, and to analyze your browsing experience on our Websites. For further information on what cookies are, how Panasonic and other third parties and Affiliates use them, and for details on how cookies can be disabled, please see our Cookie Policy.

13. Children's Personal Information

Panasonic and her Affiliates considers a child to be under the age of 16, or such younger age where specified by protection laws. We do not knowingly collect or try to collect Personal Information from or about children without the consent of a parent or guardian. Where we do collect Personal Information from children, we will always use reasonable efforts to verify that consent has been given or authorized by the child's parent or guardian.

14. Changes to this Privacy Policy

Panasonic and her Affiliates may change this Privacy Policy from time to time. The “Last modified” at the top of this page states when the Policy was last modified, and any changes will become effective upon our posting of the revised Privacy Policy.

15. Further Information

If you have any questions regarding the collection, processing, or use of your Personal Information, please contact us using any of the communication means described in the individual privacy policies or notices in each service.
If you have any questions regarding this Privacy Policy, please contact the appropriate Affiliate below.

<For residents of EEA>
Panasonic and her Affiliates are represented in the European Economic Area (i.e. the European Union, Iceland, Liechtenstein and Norway) for any information protection related matters by its German entity, Panasonic Marketing Europe GmbH, having its registered office at Hagenauer Strasse 43, 65203 Wiesbaden, Germany.

16. Affiliates

<Panasonic Corporation>
-1006, Oaza Kadoma, Kadoma-shi, Osaka 571-8501, Japan
-Masahiro Shinada, President and Executive Officer/Chief Executive Officer (CEO)/Chief Customer Experience Officer (CCXO)

<Panasonic Entertainment & Communication Corporation>
-1-10-12, Yagumo Higashi-machi, Moriguchi-shi, Osaka 570-0021, Japan
-Akira Toyoshima, President and Executive Officer/Chief Executive Officer (CEO)