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Add Your Unit to Comfort Cloud App for Commercial Wired Remote Controller

Connect your new air conditioner to the Comfort Cloud App with the CONEX remote controller (CZ-RTC6***W/Z) for easy management and monitoring of all your air conditioner units from a single app, no matter the location.

What you need to get started​:

• A Wi-Fi compatible air conditioner.
• A CONEX wired remote controller, CZ-RTC6***W/Z.
• A smartphone/tablet that runs on Android or iOS.
• Latest version of the Panasonic Comfort Cloud App – Android | iOS
• A router that supports 2.4GHz or 2.4GHz/5GHz band.
• An Internet connection.

Sign in to the Comfort Cloud App

Sign in to the Panasonic Comfort Cloud App using either your Panasonic ID or your Apple/Google Account. View sign-in steps here.

1.0 Add Your Unit (Commercial Wired Remote Controller)

The following steps are to set up the connection between a Wi-Fi compatible air conditioner equipped with the wired remote controller and the Comfort Cloud App, with the options of using your Wireless LAN router password or without a password.

1.1 Connect with Wireless LAN Router Password

Before you begin, make sure you have a 2.4GHz Wireless LAN router with internet connection.

Step 1
Tap the “+” icon.

Add New User (Wired Remote Controller)

Step 2
Choose “Commercial air conditioner”.

Add New User (Wired Remote Controller)

Step 3
Choose “Wired Remote Controller”.

Add New User (Wired Remote Controller)

Step 4
1.Press “ ” button on the remote controller.

2.Find “WLAN” with the direction buttons and enter using the “ ”button.

3.Select “Enable/disable” with “ ” button.

4.Select “Enable” with “ ” button.

5.Tap “Next” on the app screen.

Add New User (Wired Remote Controller)

Step 5
Select and check “Network status” by pressing the “ ” button.

The status should be “Not connected to router” as it is a new registration.

Tap “Not connected to router”.

Add New User (Wired Remote Controller)

Step 6
1.Press “  ” button to return to the previous screen.

2.Select “Network settings”.

3.Switch to “Manual” and confirm “  ” with button.

4.After the message “Operating in Manual mode” appear, tap “Next” on the app screen.

Add New User (Wired Remote Controller)

Step 7
Allow the app to access your precise location while using the app.

*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.

Add New User (Wired Remote Controller)

Step 8
A pop-up for "Settings" might appear. Tap it to access your Wi-Fi settings. Make sure your smartphone/tablet’s Wi-Fi is connected to
Panasonic-XX-wirelessAP”.

Add New User (Wired Remote Controller)

or you might see a message asking "Comfort Cloud" Wants to Join Wi-Fi Network "Panasonic-XX-wirelessAP”?. If so, tap "Join".

Add New User (Wired Remote Controller)

It should connect automatically without password.

Step 9
The unit will connect to the same wireless connection as your smartphone/tablet.

Enter the Wireless LAN router password and tap “OK”.

Add New User (Wired Remote Controller)

Step 10
Connection is successful when the message “Connected to router” appears. Then tap “Next”.

Add New User (Wired Remote Controller)

Step 11
Please wait while the app is searching for the air conditioner.

Add New User (Wired Remote Controller)

Step 12
Select the air conditioner for registration and tap “Register”.

Add New User (Wired Remote Controller)

Step 13
1.Press “  ” button to return to the previous screen.

2.Select “Unit registration”

3.Then press “  ” button to confirm.

Add New User (Wired Remote Controller)

Step 14
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Wired Remote Controller)

Step 15
Create password and then tap “Register”.

*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.

Add New User (Wired Remote Controller)

Step 16
Set air conditioner name and then tap “Register”.

Add New User (Wired Remote Controller)

1.2 Connect without Wireless LAN Router Password

Before you begin, make sure you have a 2.4GHz Wireless LAN router with internet connection.

Step 1
Tap the “+” icon.

Add New User (Wired Remote Controller)

Step 2
Choose “Commercial air conditioner”.

Add New User (Wired Remote Controller)

Step 3
Choose “Wired Remote Controller”.

Add New User (Built-in Advance Type)

Step 4
1.Press “ ” button on the remote controller.

2.Find “WLAN” with the direction buttons and enter using the “ ”button.

3.Select “Enable/disable” with “ ” button.

4.Select “Enable” with “ ” button.

5.Tap “Next” on the app screen.

Add New User (Wired Remote Controller)

Step 5
Select and check “Network status” by pressing the “ ” button.

The status should be “Not connected to router” as it is a new registration.

And then select “Click here to connect without entering a password”.

Add New User (Wired Remote Controller)

Step 6
Press the WPS button on the router and then tap “Next”.

Add New User (Wired Remote Controller)

Step 7
1.Press “  ” button to return to the previous screen.

2.Select “Network settings”

3.Switch to “Auto” and confirm “  ” with button.

4.After the message “Operating in Auto mode” appear, tap “Next” on the app screen.

Add New User (Wired Remote Controller)

Step 8
Connection is successful when the message “Connected to router” appears. Then tap “Next”.

Add New User (Wired Remote Controller)

Step 9
Please wait while the app is searching for the air conditioner.

Add New User (Wired Remote Controller)

Step 10
Select the air conditioner for registration and tap “Register”.

Add New User (Wired Remote Controller)

Step 11
1.Press “  ” button to return to the previous screen.

2.Select “Unit registration”.

3.Then press “  ” button to confirm.

Add New User (Wired Remote Controller)

Step 12
Your air conditioner is connecting to the network.

*This may take a few minutes. Please wait.

Add New User (Wired Remote Controller)

Step 13
Create password and then tap “Register”.

*As the first user, you need to create a new password for the air conditioner. This password will be required when adding an additional user.

Add New User (Wired Remote Controller)

Step 14
Set air conditioner name and then tap “Register”.

Add New User (Wired Remote Controller)

Disclaimer
Air conditioner needs to be connected to the Panasonic Comfort Cloud App and an internet connection is required.

The images shown are for illustration purposes only. Actual interface may vary depending on the model’s functionality and the version of Comfort Cloud App.